Overview
Reservation Desk has a rating of 4.5 stars from 7,352 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Reservation Desk most frequently mention good experience, easy process and book online. Reservation Desk ranks 3rd among Vacation sites.
Instant Feedback
I paid for service and advise them Reservation.com (Ms. Jackson) that I did not get to use the pool as it was closed. The people was nice however, I paid for services of wanting the pool access and none was available. The water pressure in the bathroom was weak (sink/shower). I was also told they clean room every other day. I though the staff at the hotel was nice but I had issues. I trusted your organization to help and advocate for me. Reservationdesk staff Ms. Jackson took my complaint and I feel cheated.
I called the hotel to make sure that my reservation was real. They said had been reserved. Wish I had known that you were a third party company and were going to take a nice little profit off of me and that I could not cancel although in the section of order form, cancellation was not mentioned as it was in the listing above it. I will be more cautious next time.
Thank you for your review, Marianne. We sincerely apologize for any confusion between the hotel and our booking service. Our platform, Reservation Desk, is an online travel agency that offers listings for over 200,000 hotels worldwide. Thank you for booking with us. If you need further assistance with your reservation, please feel free to contact our escalations team at support@reservationdesk.com. We’re here to help and will do our best to assist you.
I booked online. It was very easy to do. I enjoy checking out new Hotels, for future travels.
Thank you for taking the time to leave us a review, Janet. We are happy to know you had a positive experience with our online booking system. Your feedback is greatly appreciated as it helps us continue to improve our platform. We look forward to your next booking with us!
It was very easy to make a reservation. Choosing an available room and knowing the rate was great.
Thank you for taking the time to leave us a review, Ken. We're pleased to know you found the booking process to be smooth and straightforward. Your feedback is incredibly valuable to us as we strive to provide the best possible service. We look forward to assisting you again in the future!
Website a bit slow - took more than a second or two to book the visit - could be faster.
Thank you for taking the time to review us and provide feedback. Your insights are incredibly valuable and greatly appreciated.
It was easy and quick. I had no trouble at all and am very satisfied with the experience.
Thank you for your review, Ronna. Our goal is to provide a booking process that is quick and seamless for our customers. We look forward to your next booking with us!
Went to Marriott website for the hotel and was directed to reservation desk. Done in a few minutes.
Thank you for choosing to book with us, Doreen. We hope you have an amazing and relaxing stay at the hotel. Enjoy every moment of your visit!
I get an e-mail that our reservations has been canceled just 3 days before we are to go on our trip. Made the reservation over a month in advance. E-mail stated no reason, called customer service, they were no help. Called their Corporate number after being on the phone with someone, they dropped the call and never called back. Very poor Customer Service to their Rewards Program Customer. Now with only 3 days left, I have to find another hotel at probably a higher rate due to time remaining.
Thank you for bringing this to our attention, Robert. We sincerely apologize for any inconvenience this caused you. To assist you further, I will send you a private message requesting additional details about your situation. Once I receive your information, I will share your feedback with our escalations team to investigate this matter thoroughly. If you need assistance with your reservation, please don’t hesitate to contact us at support@reservationdesk.com. We're here to help!
--Rachael, Review Manager
Will not give refund. Was told full refund by date reservation made. Hampton Inn did us wrong...
This should add the needed characteristics.
We're sorry to read about your experience and the time it has taken to receive your refund. Sometimes, refunds can take several days to process, depending on your financial institution. I will follow up with you in a private message. If you’d like more help with your reservation, you may contact our escalations team at support@reservationdesk.com.
--Rachael, Review Manager
It is always a pleasure when we stay at the Atlantis, the amount of professionalism and just the care that is shown from all of your staff really warms my heart. So thank you for that you do!
Thank you for taking the time to share your review with us, Aaron. We always strive to consistently deliver outstanding service and support to all our customers. Thank you for choosing to book with us.
We were able to check in early before the snow came and took the hotel shuttle to the airport. Very convenient for me.
Thank you for taking the time to share your feedback regarding the booking process, Beverly. Your review is incredibly valuable to us, and we appreciate your insights. Thanks for choosing to book through our platform!
Easy making my reservation. And this hotel is an excellent hotel. Very clean and the people there are so friendly.
Thank you for taking the time to leave us a review, Deidra. We're pleased to know you found the booking process to be smooth and straightforward. Your feedback is incredibly valuable to us as we strive to provide the best possible service. We look forward to assisting you again in the future!
Hello, i have received my booking. When i booked the website mentioned complimentary breakfast but my booking doesn't mention anything about breakfast. Kindly confirm. Thank you
Thank you for booking with us, Syeda! Breakfast is included with your hotel stay. If you have questions or need assistance with your reservation, please don’t hesitate to contact our escalations team at support@reservationdesk.com. We’re here to help!
It was really easy to book this online, I hit a wrong button so the security code kept popping up for me. I typed it 4 times then I checked the information on the top and realized there was added information in the zip code area. I fixed it and then the reservation worked.
Thank you for choosing to book with us, Robert. We hope you have an amazing and relaxing stay at the hotel. Enjoy every moment of your visit!
I booked this for my dad to give to my mother. They're attending a show at the Playhouse that night. He's elderly so he had me do the online booking. My mom worked there over 60yrs ago so he thought it would be fun to take her back to see the changes. Great & easy experience!
Thank you for choosing to book with us, Bob. We hope your parents have an amazing and relaxing stay at the hotel. Enjoy every moment of your visit!
This is the only number I could easily find as I was trying to book directly through the hotel. Because of this I did not get the correct rate that the hotel was offering for my rooms. The lady also did not speak very good English tough to understand if I would have known that the number was a third party service I would not have even called it.
Thanks for bringing this to our attention, Johnathan. I will share your feedback with our customer service manager so we can look into this. If you’d like more help with your reservation, please feel free to contact our escalations team at support@reservationdesk.com.
--Rachael, Review Manager
Making a reservation has become simple and straightforward. Ok stay here once or twice a year…
Thank you for taking the time to leave us a review, Michael. We're pleased to know you found the booking process to be simple and straightforward. Your feedback is incredibly valuable to us as we strive to provide the best possible service. We look forward to assisting you again in the future!
Good if it all works out. It's hard to say if booking on here actually follows through
Thank you for your review, Nerissa. We are happy you decided to book with us and hope you enjoy your stay. Please let us know how we can make your experience even better. If you have questions or need assistance with your reservation, please don’t hesitate to contact our escalations team at support@reservationdesk.com. We’re here to help!
It was a very easy and user-friendly system. The cost is lower than the other nearby hotels.
Thank you for taking the time to leave a review, Wilhelmina. We're delighted to know you found our website easy to navigate and user-friendly. Your feedback is incredibly valuable to us, as we are always improving and developing our customer experience.
What can I say, but that the site was very easy to use. Thank You Very Much!
You're welcome! Thank you for taking the time to leave a review, Kelly. We're delighted to know you found our website easy to use. Your feedback is incredibly valuable to us, as we are always improving and developing our customer experience.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Cynthia, we're sorry to read what happened when you arrived at the hotel. Reservation Desk is an online travel agency, and we book rooms for over 200,000 hotels worldwide. We recommend contacting the hotel directly with matters concerning their management or property, but we will look into your situation further and do our best to help you. If you’d like more help with your reservation, please feel free to contact our escalations team at support@reservationdesk.com.