Overview
Reservation Desk has a rating of 4.5 stars from 7,351 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Reservation Desk most frequently mention good experience, easy process and book online. Reservation Desk ranks 3rd among Vacation sites.
Instant Feedback
I don't like the processing fee of $17.99.
I don't tho k I was aware of that.
Is that because I booked online?
I could have phoned and booked thru desk.
I called the hotel. I should have booked directly with them. They, and I, feel your service is bad and the fee a complete waste.
I would like you to reply to this please. And justify this fee.
I would appreciate you reversing that fee.
I don't like the processing fee of $17.99.
I don't tho k I was aware of that.
Is that because I booked online?
I could have phoned and booked thru desk.
It was a nice experience. It was helpful and answered all my questions with little wait and was easy to deal with and I liked it very much.
Thank you for taking the time to leave us a review, Mary! We're happy to know you had a positive experience with us. Your feedback is always important, and we love that you chose to book with us. We look forward to your next booking and hope to continue exceeding your expectations!
It kicked me out when I tried to confirm my reset in the beginning and then the price went up when I got back in.
Thank you for taking the time to review us and provide feedback, Michael. We sincerely apologize for the difficulties you experienced with our website and understand how frustrating this must have been. Your insights are incredibly valuable and greatly appreciated.
Seemed very easy to get the information regarding the rooms etc. and the booking process was easy to do.
Thank you for taking the time to leave us a review, Pamela. We are happy to know you had a positive experience with our online booking system. Your feedback is greatly appreciated as it helps us continue to improve our platform. We look forward to your next booking with us!
I've stayed once before. The booking is simple. I do not however like giving a review before my stay but I had to to confirm I received my confirmation
Thanks for your review, Rick. We truly appreciate your business and are grateful that you decided to book with us. Enjoy your stay!
Easy to navigate and get the room I needed. The site was easy to find, the options were well played out. The price was fair
Thank you for taking the time to leave a review, Ryan. We're delighted to know you found our website easy to navigate and user-friendly. Your feedback is incredibly valuable to us, as we are always improving and developing our customer experience.
I was not able due to illness to stay at the Hampton Inn in Salina KS. While I paid for the reservation of some $215+ I was not able to recover the fee. "They" 'were going to refer to a manager but nothing was shared with me so I've had "eat" $250 because no refund was given.
Since cancelling my booking in January because of illness I have not received a Re-imbursement for my $250. That in my mind is STEALING on line! So will be reported BBB.
Thank you for bringing this to our attention, Stuart. We sincerely apologize for your experience and any inconvenience this caused you. To assist you further, I will send you a private message requesting additional details about your situation. Once I receive your information, I will share your feedback with our escalations team to investigate this matter thoroughly. If you need assistance with your reservation, please don’t hesitate to contact us at support@reservationdesk.com. We're here to help!
--Rachael, Review Manager
Booking a room was extremely, room descriptions thorough, just took a couple of minutes to complete. Reservation conformation came immediately.
Thank you for taking the time to leave us a review, Annette. We are happy to know you had a positive experience with our online booking system. That’s wonderful you received your confirmation promptly. Our goal is to make sure our customers have their hotel confirmations in a quick and timely manner. Your feedback is greatly appreciated as it helps us continue to improve our platform. We look forward to your next booking with us!
Good price for us. Canadian dollars easy to use I did a little shopping around and this was the best
Thank you for taking the time to leave a review, John. We are committed to ensuring that our customers receive the most competitive rates available. Thanks for booking with us!
I received a confirmation # not mentioned the hotel name, then I call but 20 callers were ahead of me.
I supect it was an spam, so I quit searching waht this was about. Then I contacted the employer who made the reservation and it was the same axact confirmation number.
Thank you for your review and sharing your experience, Jaime. We are sorry to learn you were unsatisfied with your experience. I will follow up with you in a private message for more information. If you have questions or need assistance with your reservation, please don’t hesitate to contact our escalations team at support@reservationdesk.com. We’re here to help!
--Rachael, Review Manager
I tried to book online for hotel reservation and it's my first to booked online, I am amazed,it's easy and friendly by booking online.
Thank you for taking the time to leave us a review, Randy. We are happy to know you had a positive experience with our online booking system. Your feedback is greatly appreciated as it helps us continue to improve our platform. We look forward to your next booking with us!
Booked a room online. Joined Wyndham Rewards. Tried to confirm my reservation, was told "reservation not found". Called number provided. Was told the res number was from Expedia.Thought I had reserved through LaQuinta, don't know how I ended up on Expedia, my mistake. Got new reservation number from Wyndham, put it in "reservation still not found" this is my first time at Wyndham property, looks like it will be my last. I AM NOT IMPRESSED!
Thank you for your review and sharing your experience, Robert. We apologize for any confusion. Reservation Desk is an online travel agency. We are recognized by the biggest names in travel and book reservations at over 200,000 hotels worldwide. If you’d like more help with your reservation, you may contact our escalations team at support@reservationdesk.com.
There was no direct phone number to call the hotel to ask if all rooms were dog friendly… I called the only associated number with the property(reservation desk)
I could have saved myself a lot more if I just booked through Expedia like I had planned. Paid more money and should have just showed up to the property with my dog.Waste of time unless you are incompetent and don't know how to reserve online
Thank you for your review and feedback, Pamela. We sincerely apologize for any difficulties you encountered with your reservation. Thank you for sharing your experience as it helps us continually make improvements to our process. I will share your insights with the appropriate teams. If you need further assistance with your reservation or have additional questions, please don’t hesitate to contact our escalations team at support@reservationdesk.com. We’re here to help!
--Rachael, Review Manager
Reservations were easy. Taxes and fees are high. Rates are average. This will be my first visit so ask me after my stay.
Thank you for taking the time to leave us a review, Michael. We are happy to know you had a positive experience with our online booking system. Your feedback is greatly appreciated as it helps us continue to improve our platform. We look forward to your next booking with us!
I booked my room but did not receive a VIP rate. I just stayed there a month ago and paid $500 a night and didn't receive any VIP then either. This will be my last time booking a room at the casino. Not impressed when I'm told I will have VIP rate.
Thanks for your review, Melissa. We apologize for any confusion with the rate. You may want to contact the hotel directly about special reservation rates and discounts. We are an online travel agency and don't have this option when you make a reservation. If you’d like more help with your reservation, you may also contact our escalations team at support@reservationdesk.com.
Easy to use and quick. Relatively painless, except needing to submit this review as part of the email confirmation.
Thank you for taking the time to review us and provide feedback, Kevin. Your insights are incredibly valuable and greatly appreciated.
The reservation process was very easy to use! Happy with website and hope the hotel experience is
Just as wonderful!
Thank you for taking the time to leave us a review, Patti. We're pleased to know you had a positive experience while using our website. It's always our goal to provide an enjoyable and efficient experience for our users. Your feedback is greatly appreciated as it helps us continue to improve and serve you better. We look forward to your next booking with us!
I searched for a booking link to La Quinta. Reservation Desk provided a fake link to their website. Naughty naugthy.
Thank you for your review, Roy. We sincerely apologize for any confusion between the hotel and our booking service. Our platform, Reservation Desk, is an online travel agency that offers listings for over 200,000 hotels worldwide. We are pleased you decided to book with us. If you need further assistance with your reservation, please feel free to contact our escalations team at support@reservationdesk.com. We’re here to help and will do our best to assist you.
We have never stayed with you but seeing the outside of the resort we just had to celebrate our 50th anniversary with you
Thank you for choosing to book with us, Zondra. We hope you have an amazing and relaxing stay at the hotel. Enjoy every moment of your visit!
Had a smooth transaction experience with both a cancelation and rebooking. Initially booked the wrong dates, so I needed to cancel and rebook the right dates. Smooth easy transactions.
Thank you for taking the time to share your feedback regarding the booking process, Dave. We're happy to know you had a positive experience with us. Your review is incredibly valuable to us, and we appreciate your insights. Thanks for choosing to book through our platform!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your review and feedback, Grant. We understand your concern about the nonrefundable service fee. This fee allows us to provide 24/7 customer support to assist you with any issues or questions regarding your reservation. Our team is always available to help ensure your booking experience is as smooth as possible. The information regarding the service fee is found in the cancellation policy. For all bookings, we require acknowledgment of the terms and conditions of the reservation before it can be completed. If you have further questions or need assistance with your reservation, please contact our escalations team at support@reservationdesk.com. We’re here to help!