Rentalcars.com

This site works with a lot of shady companies like ca rental and etc who don't honor the price promised on this website. Do not use this website even if you get a good deal.

Extremely dissatisfied with this transaction. I prepaid for a rental car several months in advance and when I arrived at the rental company, Fox, was told that the could not give me a car because I only had a debit card with a Mastercard logo on it. The card had plenty of money for the security deposit hold. I tried calling rental cars.com and no one picked up. The company appears to be based in the UK. I emailed them the same day and received an email the next day stating they would not refund me. I'm now out hundreds of dollars.

I reserved and prepaid for a rental car with Thrifty, through rental cars.com. When I arrived at the airport in the early evening (as scheduled), I was told that my driver's license was no good. It needed to be an "international driver's license", because "we have no agreement with the US for driver licenses, according to the Geneva Convention". Has anyone ever heard anything so stupid? Next day, the excuse was my credit card. When I got home and complained, I was told that I had signed the terms and conditions, and would not be getting anything back.
Terms and conditions are: pay up, but don't get anything in return!
Do not rent from these people!

Avoid at all cost! I made a booking over booking.com. I didn't have a credit card on my name. I had cash and debit. Went to another rent a car and lost 350€! No refund! No car!

Guys this is soo bad, don't fall in sane trap as I did!

Winter Tyres!
Booked online, it said winter tyres included. At the airport in Geneva, no winter tyres. Instead they charged me 80 Euros to rent some snow socks which are about as useful as a chocolate fire guard. It is a requirement by law in France to have winter tyres fitted, why are they sending their customers in to the mountains with summer tyres. Tried to get a refund and a answer from them, they don't care one bit, complete scammers. Do not trust this company, they are substandard and fraudulent.

I booked and prepaid a rental car from Rentalcars.com thru Priceline at the same time as I reserved airline tickets. The flight was delayed for a couple of days and I tried to modify my reservation with Rentalcars.com since I had nothing to do with a flight delay. The rental cost price doubled even though the rental time was shorter. It turns out Priceline is not help at all even though they are a partner of Priceline. Beware of ever renting a car thru this site because if you need to make a change they will absolutely gouge you and you have zero leverage. I will never used them again and I wish Priceline dropped them as a Partner because in general Priceline has been OK with me. This was by far a complete nightmare experience.

No flexibility whatsoever! I have booked with them 2 times and have been disappointed both the times! First time, my flight plans changed by 3 hours and they defaulted my payment anyway. This time I booked an economy car (which said similar to Kia Picante). I even I got a reminder on email 2 days before the due date on the same...with no mention of automatic or manual transmission. I reach the destination (outside US) and sure enough they hand me over a car with stick gears! I void the whole reservation and try to find where I can reach out to rentalcars.com...there is no phone number available anywhere! They are some UK based company and has only the VAT number in their contact info...How helpful is that!
2 days later, I was able to locate the phone number and customer service person bluntly tells me that my "voucher" had manual transmission (I have no idea what that means!) and they will not refund anything.
Never gonna go with them again!

Before you book, the website will tell you that taxes and fees are included in your rental price. Once you paid and print the voucher, it will tell you that additional taxes and fees will be due at the rental counter. And indeed, my wife was charged another $132 when she returned the car, on top of what was supposed to be an all-included rental.
Rentalcars.com is rated "F" by the Better Business Bureau - the worst rating that they can give. Trying to recover this money seems like a waste of my time, based on what other reviewers have reported about attempts to contact customer service. I have used rentalcars.com in the past and I just hope I will remember this in the future and not fall into their trap again.

The Sixt staff was gone when we arrived for our island vacation at 4 PM for a 3 PM reservation. Our flight was delayed, they had our flight number.

I've never experienced such terrible customer service and lack of empathy for the customer. On the phone and via chat no was was willing to help resolve other than to pick up the car the next morning which was not option for our vacation.

Truly despicable customer service, I felt like a burden instead of a customer. Avoid at all costs!

Paid £149 for 4 days car hire in Naples with Budget only to be charged another £350 on collection of the car.

There was no indication, whatsoever, of additional charges on collection that would amount to over £350.

Very shameful practice.

Abysmal response from Rentalcars.com saying there is nothing I can do about it!

Cancelled a future booking for Lisbon and going to a better organisation.

Also, their replies take forever! Forget the 24 hour guideline they give themselves. More like a week!

Terrible customer service, complete lack of human understanding or connection. Phone staff very unreasonable, chat staff slightly better but again none willing to further our dispute for valid refund.
One plus, we have learnt to always contact local rentals directly rather than go though secondary sites like this ever again.

Do not use this company. They lack integrity, I ended up paying double what their system was showing as "total price". Their contracts include hidden charges, which you will find out about at the rental counter at collection point. Customer service is awful, unhelpful and rude. Avoid like the plague, use another company!

Booked a rental. Right of the get go something went wrong. Rental car forwarded charges for car and taxes at same time which caused my bank to freeze payment under suspicion of fraudulent activity. While trying to sort this out with the bank, Rentalcars.com cancelled my reservation, but I had already paid the $100 plus charge for taxes. Can't risk calling the company and getting stuck on hold at. 26 cents a minute. No response from email. Just sitting here stuck in a cesspool of exasperation. Did I mention that their "live chat" seems to be perpetually unavailable? In today's world poor communication is almost an insult to the customer.

Dont touch these guys with a bargepole,They quote prices which are vastly different when you get to the car hire company.The business is generally full of thieves but these are middlemen who will take your money and not return it if you change your mind