Rentalcars.com

Part of Priceline collection of companies and terrible experience. Will never rent cars thru them again. Great price when booked, then more than double when forced to buy liability insurance, even tho Rentalcars said bring proof of coverage. I did, Green Motion said no good since my car was too old (what's that got to do with liability insurance I asked, no answer). 7 AM off site and either pay it or walk out and find a way to rent another car Thanksgiving week in Orlando (fat chance of any deal last minute) Rentalcars support said that I was overcharged and to call customer service. I did and got NO HELP. Kept all the documentation and just ate the costs. Never again.

These guys charged my credit card without authorization when they had indicated that it doesn't work. They keep going in full circle, avoiding to reimburse me. They misquote their own policy to try to make a case. They keep referring you to different people, just buying time. In the end, they disappear. It's clear that it's their strategy because others have said the same thing on this platform. Stay away from them. If they reimburse me, I may be able to modify this post but until then, this stays as is.

On two separate occasions booked a rental car thru Rentalcars.com, actual car supplier: Alamo and Enterprise. Each time easy and honest experience with no 'hidden fees' surprise like with some other travel agencies and rental car suppliers.

"Do you have a screen shot?" That is what you'll be asked for to prove anything to their customer service. I rented a SUV that had an offer of "free second driver and GPS rental" showing on the website. When I received my final booking it was not there. Customer service refused to honor the offer because I did not have a screen shot. The vehicle I had selected was no longer showing on their site. I had no "proof". Just my word. A different vehicle, much more expensive, from the same supplier did show the same offer but they still refused to change my rental. Make sure you have proof if you decide to rent from them. Bait and switch? Maybe. Bad business practices? Absolutely!

We tried to get our rental car, but had some problems with driver license. Wanted to cancel the reservation and get a refund, but the customer support did't help us at all. And they didn't give our money back!

Booked a car from Oslo Airport but they changed it to another airport 2 hours away. Refused to amend the booking or refund anything so we lost the entire amount paid. Avoid this greedy and dishonest company at all costs. Booking number *******.

Quick to take your money! Turned up at Orlando International airport with 6 children. Went to Hertz to collect car - no record of our booking, said we should have been there in April. Hertz would not honour the contract from booking.com. Got cut off 3 times on the phone to Rental cars.

Initial booking we paid £1000 for 2 cars - we have yet to get that back. We had to pay another $2000 PER CAR to hire from Hertz.

This is still ongoing - you cannot call anyone, you cannot get hold of anyone.

Absolutely the worst company. Please don't ever book with them.

Just don't. If you have any issues, going through rentalcars.com is such a pain. They will just throw some terms and conditions at you that there is no refund for anything, no matter if the car was returned over a week early. It's better to book though the given rental place itself. It's worth the few bucks more. Believe me. Also insurance wise.

That was a one off experience we are not likely to repeat! We had to wait for hours to get a filthy, banged up car at our destination. Returned the car early but were still overcharged. Reaction of the rental company: "you need to ask for compensation from the booking site". After filing a complaint when we returned from vacation, total silence. They "closed our ticket" without any further responses.

I would never, ever book here again, it is close to a scam.

Rented a car in Frankfurt through Rentalcars.com. Company asserts no hidden fees. Yet, it charged an additional $150 to take the car into France. This was never disclosed. In response to my email inquiry, Rentalcars.com admitted it has no idea of what its affiliated charge the customer. So whatever extra is charged is an undisclosed or hidden fee. Then, as a customer, try to complain--Rentalcars.com won't give out a mailing address due to "privacy purposes." Whose privacy is Rentalcars trying to protect? In sum, Rentalcars engages in false advertising and then makes it almost impossible to complain. Never use this company.

We haven't received any payback yet. It has been 17 days that we returned the car. I have never have such problem with other companies. I will certainly not recommend this company to anyone. Their explanation was not enough and didn't satisfy. I have all rights to write about this awful experience to online comments in every car hire platform..

We rent and paid for a car with pick up date April 25,2019- airport Sibiu, Romania. When we arrived they said that we can not receive the car because we do not have the international driving permit so they decided to cancel the voucher without our permission and charged us with 144.91$ -cancellation fee. For customers from outside of European Union you need to be more clear about this international driving permit, where we can obtain this permit and how long we can use this permit in Europe! For an American, Canadian, Australian, Asian, it will be helpful!

I had a horrifying experience of renting a car, paying full amount and not being able to cancel 5 minutes later when I realised they won't give me a car without a credit card. It says nothing about it when you book, only after you get the confirmation.
I've never experienced something so close to fraud...

We have used rentalcars.com on a number of occasions. However, on this last occasion, they did not provide us with full and transparent information. Consequently, when we arrived in Spain it cost us an ADDITIONAL £500 to rent a car. Since returning almost 3 months ago, rentalcars.com management have refused to answer our numerous e-mails. They will TAKE your MONEY, but will not look after you as a customer when they have been negligent. DO NOT USE rental.cars.com. I was once an advocate, I am appalled now by their behaviour.

I lost my booking money. My credit card, working everywhere else in the same days, was refused at the point of collection machines. Unable then pick up the car, on the phone the customer service tells me that will cancel the reservation and I recommend to open then complaint attaching evidence. Many days later, I discover that the reservation has not even been cancelled yet. Finally despite filing the complaint, attaching all receipts of denied credit card transactions (but authorized by my bank), I only got back the money of the insurance and not of the reservation. The customer service was very bad, waiting for a month between a message and a reply, many operators who asked what the problem was despite having already described everything from the beginning in writing. Poorly organized service or maybe too well planned? A scam? I absolutely do not recommend.

Ordered a manual drive and got an electric car (closer to a toy than a car), ended up in a location with no charging stations, could not make use of the car during my vacation - all my claims were simply ignored and they even considered it as an "upgrade". This is outrageous.

The actual hire went smoothly, but two days after my booking was made I found there to be a charge for a second vehicle on my credit card statement. I immediately contacted Rentalcars and they said that the money would be reimbursed. Two subsequent calls - one of which an agent from Rentalcars hung up on me - and 14 days later still no sign of a refund. I was left with no other option but to contact my credit card company to alert them to the fact that an unauthorised payment was made to Rentalcars.