Rentalcars.com

Made a booking - did not receive a booking reference - spent hours on the phone, chat line and e-mails, was in contact with several very unhelpful staff, all of whom declined to offer any assistance at all. If this sounds familiar just look at their other reviews... Am now going to try to recoup my losses through the small claims court.

They claim to state requirements on there site that are missing and Thrifty cars had a hard time finding my reservation from them at first. Once found I had prepaid for this car like I've always done through other sites. Upon picking up the car a deposit was required. Rentalcars.com said I should've called to solve this issue at the pickup spot but yet they provide zero customer service numbers and put it in on a email and still they didn't contact me back till I did I live email chat with a rep. They would rather loose future business then refund my $179.00 thrifty rental will never get and they pocket my money.

I was charged more for my car rental without any explanation (the amount deducted from my card was way more than what is on the official receipt). My booking number is: *******

For 2 months I have tried to seek a refund and each time I receive a reply from the company, they asked me to resubmit my bank statement so that they can open a case to investigate. I have resubmitted by bank statement four times, which means there's 4 cases on my issue, which began on 16 September 2022.

There's still no resolution in sight and I'm not sure whether there ever will be. It seems like rental car customer service agents are a bunch of untrained and unmotivated officers who just copy and paste template replies without reading the email thread.

I'm glad I canceled my booking with them eventually as I now will not run into the risk of them screwing up my vacation plans after extorting money from me.

1. Impossible to talk to Customer Service
2. Rental Cars have very weird agreements with the Rental Companies. I arrived 5 hours late due to a flight delay and my booking was cancelled, rentalcars did not refund me nor possible to contact.
3. Somewhere within their T&Cs, arriving X hours late to pick up triggers a 100% cancellation 100% -> you wont get this back

They are offering "free cancellation", but if you cancel (even one day after like I did), they charge you for "deposit" and it can be as much as $100. I highly recommend not using them, contact the car lease companies directly and don't bother messing around with these thieves.

1. Rentalcars.com - email received with booking number, no address where to pick up car - in Atocha station Madrid only information and "Provider" - Record. So you think to go to the area with all the hire car firms are. Think again. Helpful lady in Alamo pointed me in right direction. 10 minutes walk from Atocha.
2. Record - the provider. Pay 1100 excess please on credit card. Insert in pay point. NEVER been asked for such a steep excess bond before. I ultimately declined.
3. Record - the provider. Pay 70 insurance cover instead... ( I had already paid 42 full premium cover with Rentalcars.com.)
3. Rentalcars.com rang - you can drop our insurance and pay Record insurance. 42+ 70 = 112 for a one day car hire.
4. I am taking the metro today.
Thieves@ Record; Cowboys@ Rentalcars.com
5. Intermediary www for car hire. Nothing to see here. Go directly to providers.

The company does not care much about their customers, just their income. Horribly buggy website and app, nearly impossible to use. No much effort is put to resolve your issue once you booked a car. Don't recommend.

As per other reviews just read here, they say you are insured, then the company hiring to you says you are not. Double dipping with a 'we wipe our hands of it' attitude. We rented through Rentalcars.com for an October 2016 trip through France. They said we had 'full cover'. Hertz in Arles said we had no cover. They also added on VAT which was not in rentalcars original quote as a separate cost. ( This is a trap for young players but normally confined to lawyers and real estate agents-first time we've been misled in a commercial transaction like this). They are refusing to engage with us and say that the transaction is complete. I am about to pursue them through the small claims court and suggest others do the same. BTW just posted this on trustpilot.co.uk which suspiciously has nothing but praise reviews for this company. Suggest all with this complaint also post there, Facebook, The Review Centre, and Moneysupermarket.com

Buyer beware! If your flight is extra late(which isn't uncommon these days) your reservation will be canceled and they won't give your money back! Neither Rentalcars.com or Sixt, the company who Rentalcars.com contracted us with.
Then when you get to airport they charge you again only twice as much! They say you should have contacted them before hand.
Im trying to get our money back from cc company on the premise we received no actual goods or services. Would have given zero stars if I could.

I've foolishly used rentalcars.com twice. First time in Italy I ordered a audi a3 and they substituted the worst thing ever made a jeep renagade.

Second time in kauai and they gave me some conformation number budget says does not exist. Now that all the cars are sold out I'm left with a nonexistent reservation for 18 days. These people are horrible, do not risk your trip on them. Every time I call they end up putting me on hold then after 20 minutes disconnect. They are really horrible.

Customer service.

Arrived in portugal for car hire collection, they had the wrong times, even though flight times added. Spent 4 days trying to contact through app and direct and no reply. Avoid at all costs as it is when you have a problem, you get the measure of a company and rental cars have failed miserably, still no reply to my emails and will never use again after 10 years, but tho sis the first time I have needed their help, but too busy to respond. Spent a little more and go with a more reputable company.

Booked a car with rentalcars.com, but was told by website that the booking had failed. Tried again this time "successfully ", however, yesterday they took over £700 from my bank account, and I find that they have taken more money in small amounts, 6 times in all. I've reported them to the police... and I'm not the first! The police's own fraud team have flagged them up. Stay away from them at all costs.