Reitmans

I ordered a pair of jeans online which were $54.90 but with a discount code of $10.98 coupon, I paid $43.92 plus shipping & taxes. Well I received the jeans which had a price tag on them of $54.90 with an orange sale sticker on top of $19.99? I understand they were obviously on sale and apparently not when I purchased them however how tacky is it to send them with this sale price on them.
To make matters worse, I emailed them to let them know how tacky this was expecting I would get an apology and what I got instead was an email asking me to send the info and I have 3 days to do it. I did it in minutes of reading the email. I also included pics of my purchase receipt and a picture of the tag which was a bit blurry but when I made it larger, you could totally see the price and the bright orange sticker over top of it with the $19.99 on it. Well after returning the info "Customer Service" requested along with pictures, I received another email the following day "Thank you for contacting us and for sharing those pictures.
In regards to your inquiry, please note that according to the forwarded pictures, the price seen on the tag is at $54.90. Could you please provide us a clear picture of the tag you mentioned showing the item at $19.99? This would help us assist you better. Thank you for your consideration and patience.

To which I responded "Sorry, I knew it was a bit blurry but was able to increase the size to see it. I hope you can see the orange sticker better in this pic.
Yes, I can also see the price tag with $54.90 on it along with the bright orange $19.99 on top of that price? Maybe you have a Supervisor that would be better to deal with this since you should be apologizing for such a tacky incident rather than going back & forth in emails?

Please have a Supervisor contact me with any further correspondence because your Customer service skills appear to be lacking.

The whole point was to let them know what happened as it's rather tacky but instead of an apology and a thanks for letting us know so we can look into this and ensure it doesn't continue to happen, I got emails like it was a game? I guess Customer Service is a thing of the past!

I love shopping at reitmans in store.
My online experience was little to be desired though and i wouldnt do it again!
I entered an additional coupon code and it accepted it come to find out they withdrew the amount of the charge prior to coupon. You have 48 hours to despute a charge, within my time line i did this via email as their line was to I busy to get through. Then i get an email saying issue resolved no explination, no difference refunded, so i make the dreaded call 20 minutes on hold, to be told someone is working on my case, and I should recieve a call that day, due to my account being notated and by him intersepting would just further confuse things. Not happy i disconnect the call.
I never recieved a call re my dispute nor was I credited back a refund. Customer service for online is absolutely horrible! Dont do it the experience is anything but easy or professional.

I used a prepaid Mastercard for online shopping. I have done this for years as it is more secure than taking the chance to use my personal credit card. I ordered 3 times in 2 years. The dirst time she insisted I had to refund on a store gift card and I agreed. Big mistake as it took so long to use up the card because their clothes are oversized and not as advertised. Last week I ordered 2 separate orders using the same prepaid card. Over 100 for 5 sale items. I had to return every single item because large fit like a size 18. The sales clerk at the Young and Sheppard store told me I had to return the items to a Reitmans Gift card and I said NO. I do not want to shop at Reaitmans again. I want a refund to the prepaid gift card. She argued with me that it would not go through and that they were not responsible if I did not get a refund. ( I have done a refund on various prepaid cards many times with no issue)
I kept telling her I never had an issue before and she kept trying to push the Reitmans gift card for my 100. Refund. I refused many times. She then tried to get me to look around the store to buy something. No again. She put it through and it said accepted. I said look accepted and that was the end of the conversation. She simply dismissed me and went back to talking to her coworker.
Do these women get commissions for sales? Or are they just to dumb to put a refund through on a prepaid card? It was not a plesant experience and I will not be back.

DO NOT PLACE AN ON LINE ORDER. I've been an instore shopper for years with no problem. Due to COVID place an online order June 6,2020, waited one month for delivery. Returned one of three items July 2,2020. We are approaching end of September 2020 AND STILL NO CREDIT. Phone lines no longer working due to COVID. I've sent several e-mails no response. Will never place an online order with Reitmans again and will never go into a Reitmans store again. I understand times are difficult but this is absolutely terrible customer service. I've returned items bought in the States with no issues whatsoever. Think twice before placing an order!

I was unable to take my purchases back. I was day late. January 9 was the cut off they told me.
S

Went into my favourite Reitmans and was enjoying the browsing and in walks a lady without a mask. One of the clerks reminded her of a mask and she said don't wear one. The clerk asked if she needed one and she said DONT WEAR ONE. My confusion was the sign said mandatory and she had absolutely no intentions of wearing one. I was half way through my purchases or I would have walked out. Not because of the service clerk but because of the ignorant woman that refused to wear a mask. I feel sorry for clerks having to constantly ask people but we should respect the stores policy and wear one. Too many people are so ignorant. Good job Reitmans you certainly tried.

This review is very late in being posted due to not being in town for most of the month, however would like to commend Camille from the Shawnessy Reitmans for her awesome service in May. She is knowledgeable, personable and very helpful whenever I come in to buy items. Also, Kirsten, Manager, Glenda and Orlene are excellent and these ladies are a credit to the Reitmans brand and should be recognized for going above and beyond the extra mile to provide excellent customer service.

Very poor and disgusting service by the manager verdana, should not have such manager in this business.