I'd placed an order 5 days ago, and for 4 full days I've been trying to cancel it. So far, 3 e-mails sent to customer service, 27 minutes on the phone yesterday and today I'm at 40 minutes waiting in que and they will not cancelled the order. This is worse then trying to get Bell Canada to do something, seriously! It is no surprise they are connected to Penningtons given the horrible customer service I had there too....but this....this takes the cake. Don't be a fool and hit that order button, if you must shop go in person, do not use online, it is a terrible decision that I definitely regret. I will be sure to look up all companies that are connected to Reitmans so I don't make a mistake and place an order with one of them as well. Also now I have the pleasure of going to the store and returning the items since they are literally useless.
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