Reitmans

I ordered another pair of jeans - a different cut, but the same sized as a previous order. When they finally came they didn't fit (were too big).
The store would exchange them for a larger size or not take them back, because the date was more than 30 days after order. But the order shipment was received late - possibly because of late shipping or caused by freight disruptions in BC caused by the massive flooding. Due to this delay the store would not take them back. I even phoned their customer service line, with no success.

I will not be ordered any further items from Reitmans - TERRIBLE customer service.

Ordered several items around nye, waited over a week of business days to see it shipped out, complained to support, order was processed immediately thereafter and a third of the items ended up cancelled due to no stock. How? How do you oversell an item? Isn't that what inventory is for? If I buy a unit that unit better be available to ship. Why did I get shafted? Wth? I'm so angry. Never had problems before, they need to get their stock and ecommerce in order.

I returned a pair of slippers today. I originally paid $19.72, $5.12 of that was from the balance left on an old gift card. The young girl behind the counter had to go to the back to ask for direction to give me my refund 2 times. There were only 2 staff in the store and about 12 customers. There was quite a line up and finally the other staff member came to the front. Because neither of the staff listened to my final directions I ended up with a gift card for $19.72. Who would ever give a gift card for that amount. I was very angry to say the least. There is always a lack of staff and a lack of customer service in this store. That is why I usually don't shop there.

I used to get all of my pants and tops for years at Reitmans. I'd spend a small fortune on my dress pants and tops. Guess they are going for trendy and tight fitting over the business class they used to sell to. Over the last 4 or 5 years I haven't found one decent top like I used to get that were button up and could wear loose over the pants. Definitely no longer my go to store.

I purchased an item online and when it arrived it was completely different than the picture shown on their website. I returned the item and wanted to write a review to let others know of the problem that occurred so they knew that the item shown was not the same as I received. However, after many attempts at trying to review the item, (the reply was always an error has occurred) I am still not able to review the item... very disappointed!

Placed an order for 18 items...received items, 1 and 2 at a time in different parcels. The remaining 8 items have been received and showing to not leaving Quebec with an undeliverable attached to it as of Jan 25... My frustrations with trying to reach both Canada Post and reitmans to solve this issue has been frustrating. Today I finally find a customer service number and call reitmans to forward Information from Canada Post. I have now been asked to wait another 10 days for them to look into this matter. Asked for the remaining items to just be refunded and am told that is not an option. So I have paid for items that I am most likely never going to receive. Thanks for your superb customer service Reitmans! Will be sure to cross them off my list of store to shop from both in store and online

I sent to purchase some items for my daughter; The associate was rude from the beginning. Upon bringing the items to the till and telling her they were tax exempt (for my 11 year old) she took over half and hour ringing in each item 8 items only thank god and was snippy and rude the whole time, never said thank you, goodbye, offer a bag or tell about returns. On top of it I had to sign 8 separate receipts because she didn't know what she was doing. She never offered help in the dressing room, and at the till she was an absolute bag. I will not be back to Prince George BC Reitments after my gift card is done. I will tell my husband to NEVER buy a gift card for this store again.

I made an order online on Sept 15,2023. The full order amounted to $48.84. I was charged $7.95 shipping. I was short the required $49 purchase to receive free shipping. I was 16 cents short on my order to receive free shipping thinking the shipping was free. I made a call requesting a credit for the $7.95 shipping charge. I did explain that I thought it petty of the company to have charged me this. I had just made a purchase of $298.22 on Sept. 23. Because I was refused the credit I asked for I will
Return all of the purchases I made this month. I don't need anything bad enough to keep the merchandise after being treated this way.

Went into my favourite Reitmans and was enjoying the browsing and in walks a lady without a mask. One of the clerks reminded her of a mask and she said don't wear one. The clerk asked if she needed one and she said DONT WEAR ONE. My confusion was the sign said mandatory and she had absolutely no intentions of wearing one. I was half way through my purchases or I would have walked out. Not because of the service clerk but because of the ignorant woman that refused to wear a mask. I feel sorry for clerks having to constantly ask people but we should respect the stores policy and wear one. Too many people are so ignorant. Good job Reitmans you certainly tried.

So when you purchase something online from Reitmans, you pay shirt price, you pay taxes and then on top of that you pay shipping and handling. But when you decided to return the item only price and taxes be fully returned but shipping and handling won't...? This is utterly so stupid a refund means a full refund not partial that means lesson learned not to shop from Reitmans online as you might spend 7 bucks extra but won't get 7 bucks when u return the item. Honestly not happy with my purchase...

These guys are fraud. I placed an order online, never received a package and contacted them so many times. No refund nothing. Never ever going to buy from them again.

This review is very late in being posted due to not being in town for most of the month, however would like to commend Camille from the Shawnessy Reitmans for her awesome service in May. She is knowledgeable, personable and very helpful whenever I come in to buy items. Also, Kirsten, Manager, Glenda and Orlene are excellent and these ladies are a credit to the Reitmans brand and should be recognized for going above and beyond the extra mile to provide excellent customer service.

I have been buying from Reitmans for over 50 years, they fit me and were reasonably priced. I have ordered on line several times and had no problem, clothes are lovely. I have just found out that they use slave labour factories in China and child labour in Cambodia. So that ends my long time love affair with this company. I will be now shopping at ethically sourced clothing stores, even if it means I pay a lot more.

I'd placed an order 5 days ago, and for 4 full days I've been trying to cancel it. So far, 3 e-mails sent to customer service, 27 minutes on the phone yesterday and today I'm at 40 minutes waiting in que and they will not cancelled the order. This is worse then trying to get Bell Canada to do something, seriously! It is no surprise they are connected to Penningtons given the horrible customer service I had there too... but this... this takes the cake. Don't be a fool and hit that order button, if you must shop go in person, do not use online, it is a terrible decision that I definitely regret. I will be sure to look up all companies that are connected to Reitmans so I don't make a mistake and place an order with one of them as well. Also now I have the pleasure of going to the store and returning the items since they are literally useless.

Every Saturday a group of friends and myself used to meet up at the mall in limeridge. Most of out shopping was done at Reitmans. We used to spend a small fortune there, until a few years ago when they changed. We spoke to an employee who said they have started catering for younger people. Well to our surprise it looked like it leaned more to older people. We are very disappointed with the outdated styles and we have been taking our business elsewhere. I spoke to a few people who share our views.

I was in your location in Waterloo and the one girl was very friendly and helpful, great customer service.

When I got to the cash, the young girl was rude and condescending. I made a comment about the size of the bag given as I didn't want my sweater to be wrinkled after the first lovely lady steamed if for me. In a most disrespectful tone the young girl at cash replied "well, we wouldn't want that now would we"! Anyone would have caught her tone.

Then my husband was looking at clothes on a rack, where she rudely said "those are for other customers" and I replied "yes, we see the sign, we were just looking at the lovely colors"...upon our exit she said BYYYEEEEE. I will never shop at this store again and only wished that I asked for her name. It's a great store, but staff such as I encountered on June 5,2023 should not be tolerated. She is in a customer service industry and I was neither agressive or rude, just simply made a comment about the bag size and looked at clothing on a rack. The salesperson # on my receipt is ******* which is probably useless to identify the rude individual.

The Reitmans group has had the monopoly on plus size clothing in Canada since before I was a teenager and, although the Additionelle brand showed some promise towards the delivery of (albeit expensive) more up-to-date styles and decent customer service/support, all stores were closed in the late 2010's and (nearly) all shopping was pushed online and eventually re-absorbed into the Pennington brand of the Reitman group (as it was when I was a teenager).

Now, if you order online, if your items aren't in stock THE DAY you order, they will quietly cancel your order and not let you know. If you dare to reach out to ask what's going on, you'll get the cancellation email of your order, your payment method will then be charged (only to be refunded 3 days later).

Contacting their chat support will lead to getting a price match on your old order but only if you order the items again and supply them with both the old and new order numbers. Essentially, you're told to do this entire process for them and that they have no ability to re-process the order even if all items are in stock as of today.

Plus sized individuals already have issues shopping online, this is made none-easier by the Reitman group who clearly don't even pretend to care about their clients because they know we have no other options to turn to locally.

If you want to get price-gouged and told to fix it yourself with a little pixie dust, shop here!

Do better, Reitman Group.

I went to the store in Sudbury, Ontario on May 12th at 3pm, to return an online purchase. I had a copy of a barcode I printed from reitmans.com, which instructed me to show it to the cashier.

The store clerk was rude.
She dismissed the bar code document I brought. Told me she had never seen it and told me to take it up with corporate when I questioned why the online return instructions were a surprise to her. She refused to give me her name and wore no name tag.

When she finally processed my return, after I had to scour my phone for an email to give the date of purchase and order number, she refused to send the payment to my PayPal account. She kept asking me what card the PayPal account was "attached to". When I answered "a bank account" for the 5th time, she started to cry that I was rude, and she went to get her manager and made a huge fuss.

1. She is extremely incompetent and unprofessional and clearly unhappy in her job and with corporate

2. My PayPal is attached to a bank account for which I do not have a card, your website states my return goes to my method of payment

3. Why does the store staff not know how to return an item bought online? She was very quick to spit out "complain to corporate".

If OldNavy can reimburse a paypal account, as can Walmart, so can you.

The staff judges costumer, Brockville manager is the worst, superficial and unkind, I went to exchange a product and I was ignored, no hello, how can I help you, goodbye, merry Christmas or happy holidays, nothing, I will never go back there again, I'm sorry, but if you don't like your job/life don't work with the public, got in touch with head office and I wonder how they'll react to complaints.