Reebok

The reason why Reebok shoes look like they were made for people in nursing homes is because their technology to do anything as a company is also ancient. If you return anything, they send you return labels to use that just end up sending your shoes right back to you. Then once you're finally able ship them back after calling customer service three times, they literally do not process money back to you for three weeks after shipping. I eventually had to file a dispute through PayPal because Reebok couldn't get a simple return right. It's insane. I've done business with companies before that have 25,000 less employees with absolutely flawless return processes. This is why Reebok is rated so low with customer service. Not to mention their shoe quality is horrific.

Product is not been delivered and waiting for refund of cancelled proct from more than 2 months. Executives could not solve issues. They simply say some words like apologize, sorry, wait for 1 week, appreciate your patience and at last refund is not in our hand. We are wasting our time from allmost 3 months. Really fed up. Now after i ll not order anything from reebok. There is no zero rating so given 1

Hello, still waiting for this order 3 weeks later...

I'm wondering if these guys are making these shoes from scratch or what? Honestly for a company like Reebox to offer this type of service is unacceptable... you're not a mom and pop shop you're a billion dollar company and in 3 weeks you still can't get an order out the door nor do you update your customers... Get your act together or dont sell online if you giving a 3-4 weeks ship period... if you must at least be transparent with your customers before they order so they know they have to wait so long.

I spent over $150 on some Reebok shoes. After wearing them for 45 days the glue has seperated from the "zig" part on the sole. I contacted Reebok customer care and they will only issue a $40 dollar credit (to use on their products) This is unacceptable and a punch in the face. I used to only buy reebok but their quality and customer care has gone so far down I will switch brands.

I bought a couple of pairs of Reebok shoes quite some time ago from a brick and mortar store. My plan was to wear one pair and then when that wears out I would go ahead and wear the other pair I bought. So, after this occurred my new pair of Reeboks developed a hole on the top of them that was from some sort of defect within roughly 2 weeks of using them. Keep in mind I take extremely care of my shoes and make them last as long as possible. Anyways, I contacted their customer service and Gordon provided TOP NOTCH service to myself and made me a very very VERY happy customer and ensured that I stayed loyal to Reebok (Which I have for years).

After getting a refund for my shoes I went on Reebok.com and ordered 4 more pairs of shoes. It was easy, quick, and efficient. I have nothing to complain about other than the site itself being somewhat slow. I recommend it!

Thank You Gordon and Reebok! :)

I got email to say delivery was at post office when I went to post office not there so I went back next day still not there. Customer service said order at post office. My order didn't arrive. Been offered refund
It's trainers I need. Will never buy from Reebok ever again

Bought a new Jet 100 Treadmill from Argos. Had to wait 3 weeks for delivery and after finally putting treadmill together it didn't work. Very very frustrating to say the least. Went back to Argos who didn't want to know and gave me number of repair service to call. Spoke to 3 different people and eventually was told an engineer would come to take a look. Waited a week for engineer to arrive. After 5 mins of tinkering he announced motor was broken. Even he said it was ridiculous as is a new treadmill. Have now got to wait for motor to be posted to me then wait for engineer to come back and fit. Engineer advised me to complain direct to Reebok, but what a joke that is. Was holding for 20 mins and had to give up as needed to leave house. Very very disappointed and wished i had never bought the treadmill. Will not use Reebok again.

I ordered 2 pair of shoes from Reebok my custom for my son's birthday. Both pairs were supposed to have custom printing on the back, but instead of getting what I ordered in english, the text was printed in greek. Called customer service multiple times, and Robert emailed me 2X that I messed up the order - not them. They wont admit fault. But were happy to take my money for their crappy service. I just want the shoes printed as I ordered - not with their "translation issues"

I ordered two pairs of shoes. Received one correct pair I ordered and one pair completely different than the ones I ordered. Talked to customer service, they offered to exchange them for the right size "and pay for shipping this one time." Umm obviously since it was your mess up not mine.
Didn't hear anything for a week so I get on and see they had been returned back to their factory. Wait a little while longer with no updates or shipping info for the new shoes. Reached out to customer service 3 weeks after they had received the exchanged shoes and I was informed that they hadn't even scanned them yet or processed any of the return.
The service agent begged me to "be patient and they would expedite the process" I refused and said I wanted a refund instead. They continued to tell me to wait and it would be taken care of.
Finally able to get them to refund my money. If you get the correct shoes, I'm sure you're just fine with the product but if you have to deal with customer service at all it will be miserable.

Would give them minus if I could. Emailed multiple times to Customer Service. Order sitting waiting to be packed for 28 days. Rang and asked them to cancel two days ago, not an issue said it would be done. Wasn't, they then dispatched the order the day after I rang and cancelled it. They were happy to take my $ after the order was placed. They are still sending out emails to sell with no mention of the fact that they are NOT even close to delivery within the extended days due to COVID. Ordered from an Australian based company yesterday and the delivery is coming today. Now I will just have to wait for 14 days for them to give me my $ back when I return the goods.

I contacted Reebok regarding the right shoe the soul coming off. I sent them pictures the product tag the shoes the bottom of the shoes
The only thing I did not have with proof of purchase, who keeps your proof of purchase of running shoes after six months they said they could not do anything for just 15% off our next pair of shoes. I find this unacceptable when the pictures I sent showed the shoes were defective.

Never ever try to buy from Reebok site. First they will screw up your order and they will apologize for their mistake. I ordered shoes on 12/01 to gift a friend on christmas but i received a pair of women underwear or something. I reshipped the product same day i received and I am still waiting for my shoes. At time of writing this review they even didn't ship the product. Called their customer service about 20 times and each day I will receive the same promise to send it within a day.

Common site Jabber introduce a negative rating and they are not even worth for a single star.

I can not stress enough how bad the Reebok online experience has been. I had to wait for two months only to have an order cancelled. I was emailing the whole time asking for an update (with no responses), I didn't even have any contact saying it was cancelled. I had to log onto Reebok and check the status of my order for any notification that Reebok had recently just cancelled my order.

Absolutely terrible company. On 16th September I ordered 3 pairs of trainers. On the 27th September I finally received a parcel from Reebok. It contained 2 pairs of trainers (One missing).

The outer packaging is pretty much exactly the correct size to contain the 2 pairs of trainer received. So I contacted Reebok and assumed that this would be a simple problem to resolve. I provided a photograph of the packaging with the two pairs of trainers on top. Absolutely no physical way that I could have received my full order of 3 pairs.

This is not good enough for Reebok, they want more photos. No problem, I've supplied more photos and yet this is still not resolved today (5th October).

Anyone with eyes in their head as well as a brain can see that it is physically impossible for me to have received my 3 pairs of trainers and yet it seems employees of Reebok can't see this. Instead, I feel like I'm being accused of something and that I can't be telling the truth (despite the facts). When in fact it is Reebok who have taken my money and not supplied goods.

I will be contacting my card provider in due course to charge back the amount of one pair of trainers and reporting Reebok to trading standards.

My advice, do not buy from this company, ever!

Terrible experience with Reebok online. My order took over 2 weeks to ship. I followed up twice during that time to find out why and when my order was going to ship. They couldn't tell me. They just gave me two different excuses. I decided to inquire through Facebook messenger to try get better answers. They said that due to some glitch my order got sent to wrong distribution center. Apparently the customer service agents I had spoken to did not have access to that information (whatt?). Worst online experience I've ever had. Buyer beware.