Reebok

I am 81 years old, so how 'hard' could I possibly be on a $100+ pair of ATHLETIC SHOES.
I re-glued the first, left shoe, separation, thinking "It must be a fluke!" WRONG~!
Who, in their right mind, would pay this much for a pair of sneakers that literally FALL APART!

Lied? Cheated? It's only simpletons that say this about big corporates? Right?
Well, call me a simpleton then.

In Decemeber I ordered 3 Reebok shoes via Reebok on Ebay.
Order arrives 2 days later with an item missing, one item the wrong colour and one item correct.
1. The missing slides.
Reebok disputes my claims that it didn't arrive and Ebay steps in and determines that it must have been stolen in transit and refunds me. Strange, as there was zero evidence of tamper, but atleast Ebay made it right.
2. The incorrect colour shoes.
Reebok advise me to cancel my request for return on ebay and contact Ebay about an exchange rather than a return. Well, in doing so, the matter is now closed and I can peform no further actions. This is when months of backwards and forwards communication with Reebok starts eventually resulting in an apology, a " refund " and a 20% off voucher. The 3 days passes and no money in my account.
They give me a gibberish code and tell me to contact my bank. This goes on for weeks and eventually someone else tells me they can't refund me.
Others made the same complaint too as per the feedback and this feels like they deliberately tried to get rid of stock in a colour no one wants and advertising it in a much more attractive colour( im speculating here)What happened to Reebok? I've bought many items from them over the years in various countries with this being my 1st in the United states. I couldn't get passed a customer service team on both Facebook and eBay that appears to be in India and my emails to every corporate email address I could find went unanswered. Does Reebok even have any staff in the US? I honestly wonder if they will be around in the next 10 years as from what it looks like to me is that Reebok is a sinking ship and they're rolling around the monopoly board hoping not to land on those 2 dark blue properties with Hotels on. They lied about the refund and i now believe they purposely sent out the wrong colour shoes hoping people would just accept them as there are so many complaints on ebay about this and sent me on such a runaround. I expected better from a company like Reebok.

Great online store with fast deliveries. But the most important thing is the product itself.
The quality and design of Reebok shoes are fantastic!
My favorite brand now.

Ordered a pair of shoes and sweatpants from their website. When we got the package it had already been opened and the pants were missing. Customer service refused to investigate the courier, refused to refund me because we had disposed of the box, claiming they "couldn't prove what had happened to the pants". Ridiculous. Never buying from them again.

I ordered 2 pairs of shoes and I only got one. I rang and emailed Reebok but they said they won't send the second pair or even refund me.

I bought two pairs of shoes over 20 days ago something that should have taken 5 days (according to their website) to send. Took multiple chases for information as to where my order was with the tracker not updating at all. I phoned them up after receiving multiple emails saying that they are having issues with their packages going out.

I then phoned up customer service and then had an email confirming that they have LOST my package.

They then confirmed that I will be given a refund (at this point I'm not even hopeful) they didn't offer any compensation after messing me around for nearly a full month.

For such a well known company this is the worst customer service I've ever experienced. Won't ever be shopping there again especially with the terrible customer service.

Long story short: Sole start to separate from actual shoe after 3 months of bought. I won't give you 2 starts because of refund, no way. After 13 calls to customer service (at 1 month period) I got that stupid 50€ they owed me.I was never so tired of trying to get my money back. My case was getting further only when I make a call and remind myself and why I'm calling. At first the suggested me freaking 20% off the next purchase. I felt somebody just spit to my face. After more aggresive response they suggested me 25% of the price when I keep them or 100% refund when I return them. NEVER REEBOK AGAIN!

Reebok's inability to provide a basic level of customer service and stock management is amazing. I don't often rip into companies. But, I always wanted a pair of pumps as a kid/teenage. Our family could never afford such an item. I noticed these on sale and with my birthday coming up, and them being from the period I would of wanted them, I thought yeah I can afford them myself, why not treat myself. A few days go by and today I get a package, a jumper which was part of the order, a little weird, but hey sometimes they send things in separated deliveries. I check my email a little later and find this;
"We have just come across an issue whereby we have completely sold out of the Shaq Attaq Shoes Black/Bold Purple/Collegiate G, M 11 / W 12.5. We are terribly sorry for the lack of communication surrounding your order and can completely understand your disappointment. It appears an issue occurred when we tried to pick and pack your order at our warehouse! Our team is currently investigating to ensure this does not occur in the future."

Although, their website says they are still in stock (not with the additional discount, but in my size). Not sure how that will stop the issue happening again.

Very poor effort.

Ordered 2 pairs of work out shorts on December 6 they were not shipped out for a week and don't expect them for at least another week, I wouldn't mind if it was free shipping but they charged me another $8 to ship them, will never order again from Reebok

Recently visited your store to buy sportswear in the gym. As much as it is already in my use it is a shock. I haven't worn anything for so long, so I recommend, the product is good and the quality is great!

Heading says it all. Order a pair of runners (not even on sale) and they can't get their warehouse to ship out the item. Back and forth with their customer service which is awful! No info/no updates/no nothing. Huge regret ordering for them, and I'm still waiting for them to give me back my money

I had trouble with my shoes (the inside « back heal » was tearing apart super fast (inside 3 months of use)) but the rest is still perfect. I wrote an email late night about it wondering if their warranty would cover this. In the morning, I already had an answer and before noon everything was set.

AMAZING client service. I think I never had such a quick answer in the past. I've only heard good things from my friends about their shoes quality (good leather) and now I'm really impressed with their client service.

Order never arrived, customer service couldn't care less about it. Reebok are a complete cowboy outfit that take your money and run.

I contacted Reebok regarding the right shoe the soul coming off. I sent them pictures the product tag the shoes the bottom of the shoes
The only thing I did not have with proof of purchase, who keeps your proof of purchase of running shoes after six months they said they could not do anything for just 15% off our next pair of shoes. I find this unacceptable when the pictures I sent showed the shoes were defective.

I ordered 3 pairs of shoes. All shoes were readily available on their website and were supposed to be shipped within a few days.
It took more than 1 month for my order to be delivered. The package I received contained only one pair of shoes.
I contacted them by email but they need weeks to reply every time. They are probably too busy dealing with complaints from other people they have scammed.
I also contacted them on the phone and after doing "investigations" for another month, they refused to give me a refund for the shoes that were not delivered.
After checking reviews about them, it turns out I'm not the only one they scammed.
If I knew I would get scammed out of my money, I would rather give it to some Nigerian prince instead.
Stay away from reebok. You have been warned!
Order number XKC3QC - RNL*******. They owe me 74 euros.

Very poor, Reebok is selling used product.

Am totally disappointed from Reebok quality.

Today i received my order RBK*******,pasting open, product finish is very poor
Shoe inside fitment not proper pasted.

I think Reebok send me used or furnished products.

Previously i returned shoe regarding quality issue and reebok a knowledge and issue coupon 5039; amount.

I interested 3500 and order this shoe and received very poor quality.

I request to Reebok team please suggest futher action

Refer attached pic

I ordered a shoe worth ******* from reebok online store i.e reebok.com after 6 days they cancelled it from their side and didn't even informed me. When I confronted no compensation was offered as well. Worst customer support worst service.

Bought some trainers advertised on Reebok's own site as waterproof. The trainers (Floatride 4) are not at all waterproof, so I am very annoyed.

I have sent multiple emails to their customer-service team and barely had any response, and now seem stuck with the trainers. Will never buy from Reebok again

Absolutely terrible company. On 16th September I ordered 3 pairs of trainers. On the 27th September I finally received a parcel from Reebok. It contained 2 pairs of trainers (One missing).

The outer packaging is pretty much exactly the correct size to contain the 2 pairs of trainer received. So I contacted Reebok and assumed that this would be a simple problem to resolve. I provided a photograph of the packaging with the two pairs of trainers on top. Absolutely no physical way that I could have received my full order of 3 pairs.

This is not good enough for Reebok, they want more photos. No problem, I've supplied more photos and yet this is still not resolved today (5th October).

Anyone with eyes in their head as well as a brain can see that it is physically impossible for me to have received my 3 pairs of trainers and yet it seems employees of Reebok can't see this. Instead, I feel like I'm being accused of something and that I can't be telling the truth (despite the facts). When in fact it is Reebok who have taken my money and not supplied goods.

I will be contacting my card provider in due course to charge back the amount of one pair of trainers and reporting Reebok to trading standards.

My advice, do not buy from this company, ever!

Bought FLUXLITE MEN'S TRAINING SHOES from reebok.com. They were on clearance and no returns. But I still expected wearable quality, wouldn't you?
However, shoes came with a left shoe having an inside joint so ruff that it catches my toe during walks and tears the sock. The other shoe does not have same issue.
So they go to the garbage and money is wasted.

Product is not been delivered and waiting for refund of cancelled proct from more than 2 months. Executives could not solve issues. They simply say some words like apologize, sorry, wait for 1 week, appreciate your patience and at last refund is not in our hand. We are wasting our time from allmost 3 months. Really fed up. Now after i ll not order anything from reebok. There is no zero rating so given 1

I recently ordered some shoes from them and there shipping info is terrible. The selection is ok, and super easy to order.

I ordered set of hoodie and joggers 19th of May and still haven't got joggers. Wrote to the customer service almost 2 weeks ago and got a standard script respond about different distribution centers and promising to reach me out soon when they would get more information. After that I got no information at all. Unfortunately I strongly believed in brand and guessed to read reviews about online shop only now(