Reebok

I bought two pairs of shoes over 20 days ago something that should have taken 5 days (according to their website) to send. Took multiple chases for information as to where my order was with the tracker not updating at all. I phoned them up after receiving multiple emails saying that they are having issues with their packages going out.

I then phoned up customer service and then had an email confirming that they have LOST my package.

They then confirmed that I will be given a refund (at this point I'm not even hopeful) they didn't offer any compensation after messing me around for nearly a full month.

For such a well known company this is the worst customer service I've ever experienced. Won't ever be shopping there again especially with the terrible customer service.

I ordered a shoe worth ******* from reebok online store i.e reebok.com after 6 days they cancelled it from their side and didn't even informed me. When I confronted no compensation was offered as well. Worst customer support worst service.

Bought some trainers advertised on Reebok's own site as waterproof. The trainers (Floatride 4) are not at all waterproof, so I am very annoyed.

I have sent multiple emails to their customer-service team and barely had any response, and now seem stuck with the trainers. Will never buy from Reebok again

I had trouble with my shoes (the inside « back heal » was tearing apart super fast (inside 3 months of use)) but the rest is still perfect. I wrote an email late night about it wondering if their warranty would cover this. In the morning, I already had an answer and before noon everything was set.

AMAZING client service. I think I never had such a quick answer in the past. I've only heard good things from my friends about their shoes quality (good leather) and now I'm really impressed with their client service.

Very bad costumer service, I have ordered sneakers and they provide me every week a breakfast that soon we will bring you goods and only after one month they tell that they will return the money. Very bad seller, till now I haven't got back my money. I don't suggest to buy there!

As you can see they put in his web that delivery is delivered and in the letter that no, even here they cheat.

Long story short: Sole start to separate from actual shoe after 3 months of bought. I won't give you 2 starts because of refund, no way. After 13 calls to customer service (at 1 month period) I got that stupid 50€ they owed me.I was never so tired of trying to get my money back. My case was getting further only when I make a call and remind myself and why I'm calling. At first the suggested me freaking 20% off the next purchase. I felt somebody just spit to my face. After more aggresive response they suggested me 25% of the price when I keep them or 100% refund when I return them. NEVER REEBOK AGAIN!

Reebok Club C Bulc shoes from the new collection in the court brown color are fire.
And they cost only $90 which is a bargain for the sneakers made from high quality suede.
I really believe that Reebok shoes should be as popular as Nike or Adidas. They are very underrated.

I ordered 3 pairs of shoes. All shoes were readily available on their website and were supposed to be shipped within a few days.
It took more than 1 month for my order to be delivered. The package I received contained only one pair of shoes.
I contacted them by email but they need weeks to reply every time. They are probably too busy dealing with complaints from other people they have scammed.
I also contacted them on the phone and after doing "investigations" for another month, they refused to give me a refund for the shoes that were not delivered.
After checking reviews about them, it turns out I'm not the only one they scammed.
If I knew I would get scammed out of my money, I would rather give it to some Nigerian prince instead.
Stay away from reebok. You have been warned!
Order number XKC3QC - RNL*******. They owe me 74 euros.

Ordered a pair of shoes and sweatpants from their website. When we got the package it had already been opened and the pants were missing. Customer service refused to investigate the courier, refused to refund me because we had disposed of the box, claiming they "couldn't prove what had happened to the pants". Ridiculous. Never buying from them again.

Heading says it all. Order a pair of runners (not even on sale) and they can't get their warehouse to ship out the item. Back and forth with their customer service which is awful! No info/no updates/no nothing. Huge regret ordering for them, and I'm still waiting for them to give me back my money

I ordered the last pair of green club c revenge vintage sneakers in my size and I received the completely wrong pair of shoes. Not even the same style and $#*!ing pink. I called and there's nothing they can do to give me the shoes I ordered. Im a first timer with Reebok and $#*! this place I am never ordering $#*! from here again.

Still awaiting for my part to be delivered nearly one month ago it has been ordered and is in stock, but I was told they are short staff and they don't know why the part hasn't been sent out. Poor customer service.

Reebok sells the most comfortable shoes to wear, specifically the Club C vintage shoes! The shoe feels very light weight because of the soft leather and padded cushion on the inside, it's also very stylish and it goes with any outfit. My feet never hurt whenever I wear them, which is amazing because I go to college and have to walk like A LOT, so I literally wear them every single day. The price might look like a lot but the good thing is that Reebok always has promo codes and sales going on so your bound to get them for at least $20 off. Shipping was also really fast as well.

We are at day 16 now and my order still has not been shipped. They took my money fast enough. I have called on several occasions and each time I have been given a different excuse as to why it has not shipped. Customer service has very much to be desired, sounds more like they are doing you a favor in answering your questions. No one took ownership in saying let me look into that and I will see if I can get it shipped. No mentioned of a refund and when I ask, was they now have 30 days before then consider a refund. A complete joke. A lesson learnt and I will not be coming back again.

Since the refund procedure and policy seemed easy enough, I thought I would give it a try.
Its been over 1 month and my refund is still being "processed". I contacted customer service and there is an "internal error" delaying all refund process apparently.
Still waiting to get my money back... who knows when that will be. They have no update on their end as they are still trying to fix the issue...

I ordered a pair of shoes from Reebok only to be told that it was cancelled after I sent several emails.
There was no communication that told me the order was cancelled, I could have been waiting for forever.

It's been two weeks now and I still haven't received my refund money back.

Poor customer service Reebok, don't take customers for granted or blame it on external factors.

Do your job and communicate with your paying customers!

Great online store with fast deliveries. But the most important thing is the product itself.
The quality and design of Reebok shoes are fantastic!
My favorite brand now.

I order some shoes like one month ago, they charge me a money for that after I try to track my order they said you're size is out of stock. So I waiting a couple of weeks call them and ask few times when the will be available again they carry on with bull$#*! until the process of refund starting... after one month I'm still behind that and also they said there isn't any process of refund worst company worst costumer service ever find in my life don't buy nothing