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Claim Your BusinessReebok has a rating of 2.03 stars from 118 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Reebok most frequently mention customer service problems. Reebok ranks 539th among Shoes sites.
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Great online store with fast deliveries. But the most important thing is the product itself. The quality and design of Reebok shoes are fantastic! My favorite brand now.
Very bad costumer service, I have ordered sneakers and they provide me every week a breakfast that soon we will bring you goods and only after one month they tell that they will return the money. Very bad seller, till now I haven't got back my money. I don't suggest to buy there! As you can see they put in his web that delivery is delivered and in the letter that no, even here they cheat.
Very bad costumer service, I have ordered sneakers and they provide me every week a breakfast that soon we will bring you goods and only after one month they tell that they will return the money. Very bad seller, till now I haven't got back my money. I don't suggest to buy there!
As you can see they put in his web that delivery is delivered and in the letter that no, even here they cheat.
I am 81 years old, so how 'hard' could I possibly be on a $100+ pair of ATHLETIC SHOES.
I re-glued the first, left shoe, separation, thinking "It must be a fluke!" WRONG~!
Who, in their right mind, would pay this much for a pair of sneakers that literally FALL APART!
Tip for consumers:
Reebok is well aware of the poor quality of their sneakers.
THEY ONLY GUARANTEE THEM FOR 2 MONTHS !!!
Products used:
Reebok sneakers
I ordered some shoes on sale from these guys and after 3 weeks of the order showing as preparing to ship they just cancelled. No explanation they cancelled the order They acted as if I had cancelled the order. They had a 40% off sale and they wanted to weasel out of it. So they just cancelled the order
Tip for consumers:
Reebok should shutdown their online ordering and transfer all that to Amazon, they would have save big and customer would be a lot happier.
Products used:
NIKE
Ordered a pair of shoes and sweatpants from their website. When we got the package it had already been opened and the pants were missing. Customer service refused to investigate the courier, refused to refund me because we had disposed of the box, claiming they "couldn't prove what had happened to the pants". Ridiculous. Never buying from them again.
Great online store with fast deliveries. But the most important thing is the product itself.
The quality and design of Reebok shoes are fantastic!
My favorite brand now.
I ordered 2 pairs of shoes and I only got one. I rang and emailed Reebok but they said they won't send the second pair or even refund me.
I had trouble with my shoes (the inside « back heal » was tearing apart super fast (inside 3 months of use)) but the rest is still perfect. I wrote an email late night about it wondering if their warranty would cover this. In the morning, I already had an answer and before noon everything was set.
AMAZING client service. I think I never had such a quick answer in the past. I've only heard good things from my friends about their shoes quality (good leather) and now I'm really impressed with their client service.
I bought two pairs of shoes over 20 days ago something that should have taken 5 days (according to their website) to send. Took multiple chases for information as to where my order was with the tracker not updating at all. I phoned them up after receiving multiple emails saying that they are having issues with their packages going out.
I then phoned up customer service and then had an email confirming that they have LOST my package.
They then confirmed that I will be given a refund (at this point I'm not even hopeful) they didn't offer any compensation after messing me around for nearly a full month.
For such a well known company this is the worst customer service I've ever experienced. Won't ever be shopping there again especially with the terrible customer service.
Products used:
Shoes
I was so happy to order the limited edition of the Reebok nano 2 Wonder woman shoes. Until I receive my package, my shoes didn't come in a proper box but the one thing that made it disappointing was that my shoes had a security tag on them. I did contact reebok telling them about the "Security" tag. They refund me some of my money back. The thing that made it more disappointing was that any of the stores where I live couldn't remove the security tag and there no reebok store here. I went to go buy metal cutters just to cut some part of the metal hook the security tag had. That was my experience from ordering from reebok.com. I want to order the pride edition on reebok but now I'm having second thoughts.
Long story short: Sole start to separate from actual shoe after 3 months of bought. I won't give you 2 starts because of refund, no way. After 13 calls to customer service (at 1 month period) I got that stupid 50€ they owed me.I was never so tired of trying to get my money back. My case was getting further only when I make a call and remind myself and why I'm calling. At first the suggested me freaking 20% off the next purchase. I felt somebody just spit to my face. After more aggresive response they suggested me 25% of the price when I keep them or 100% refund when I return them. NEVER REEBOK AGAIN!
Reebok's inability to provide a basic level of customer service and stock management is amazing. I don't often rip into companies. But, I always wanted a pair of pumps as a kid/teenage. Our family could never afford such an item. I noticed these on sale and with my birthday coming up, and them being from the period I would of wanted them, I thought yeah I can afford them myself, why not treat myself. A few days go by and today I get a package, a jumper which was part of the order, a little weird, but hey sometimes they send things in separated deliveries. I check my email a little later and find this;
"We have just come across an issue whereby we have completely sold out of the Shaq Attaq Shoes Black/Bold Purple/Collegiate G, M 11 / W 12.5. We are terribly sorry for the lack of communication surrounding your order and can completely understand your disappointment. It appears an issue occurred when we tried to pick and pack your order at our warehouse! Our team is currently investigating to ensure this does not occur in the future."
Although, their website says they are still in stock (not with the additional discount, but in my size). Not sure how that will stop the issue happening again.
Very poor effort.
Products used:
I ended up with a jumper, but honestly I wouldn't of bought it without the pumps I never got.
Ordered 2 pairs of work out shorts on December 6 they were not shipped out for a week and don't expect them for at least another week, I wouldn't mind if it was free shipping but they charged me another $8 to ship them, will never order again from Reebok
I'm very surprised from the quality of the shoes, they are very comfortable for long trips and running.
Heading says it all. Order a pair of runners (not even on sale) and they can't get their warehouse to ship out the item. Back and forth with their customer service which is awful! No info/no updates/no nothing. Huge regret ordering for them, and I'm still waiting for them to give me back my money
Tip for consumers:
Don't buy their items!!
Products used:
I didn't because they never delivered the item!
Order never arrived, customer service couldn't care less about it. Reebok are a complete cowboy outfit that take your money and run.
Tip for consumers:
That they are a scam artist
Products used:
Nothing
I contacted Reebok regarding the right shoe the soul coming off. I sent them pictures the product tag the shoes the bottom of the shoes
The only thing I did not have with proof of purchase, who keeps your proof of purchase of running shoes after six months they said they could not do anything for just 15% off our next pair of shoes. I find this unacceptable when the pictures I sent showed the shoes were defective.
I ordered 3 pairs of shoes. All shoes were readily available on their website and were supposed to be shipped within a few days.
It took more than 1 month for my order to be delivered. The package I received contained only one pair of shoes.
I contacted them by email but they need weeks to reply every time. They are probably too busy dealing with complaints from other people they have scammed.
I also contacted them on the phone and after doing "investigations" for another month, they refused to give me a refund for the shoes that were not delivered.
After checking reviews about them, it turns out I'm not the only one they scammed.
If I knew I would get scammed out of my money, I would rather give it to some Nigerian prince instead.
Stay away from reebok. You have been warned!
Order number XKC3QC - RNL*******. They owe me 74 euros.
Tip for consumers:
Stay away from those scammers
Products used:
Only one pair of shoes was delivered
Very poor, Reebok is selling used product.
Am totally disappointed from Reebok quality.
Today i received my order RBK*******,pasting open, product finish is very poor
Shoe inside fitment not proper pasted.
I think Reebok send me used or furnished products.
Previously i returned shoe regarding quality issue and reebok a knowledge and issue coupon 5039; amount.
I interested 3500 and order this shoe and received very poor quality.
I request to Reebok team please suggest futher action
Refer attached pic
I ordered a shoe worth ******* from reebok online store i.e reebok.com after 6 days they cancelled it from their side and didn't even informed me. When I confronted no compensation was offered as well. Worst customer support worst service.
Tip for consumers:
Don't buy from reebok.com
Bought some trainers advertised on Reebok's own site as waterproof. The trainers (Floatride 4) are not at all waterproof, so I am very annoyed.
I have sent multiple emails to their customer-service team and barely had any response, and now seem stuck with the trainers. Will never buy from Reebok again
Products used:
Floatride 4 trainers
Absolutely terrible company. On 16th September I ordered 3 pairs of trainers. On the 27th September I finally received a parcel from Reebok. It contained 2 pairs of trainers (One missing).
The outer packaging is pretty much exactly the correct size to contain the 2 pairs of trainer received. So I contacted Reebok and assumed that this would be a simple problem to resolve. I provided a photograph of the packaging with the two pairs of trainers on top. Absolutely no physical way that I could have received my full order of 3 pairs.
This is not good enough for Reebok, they want more photos. No problem, I've supplied more photos and yet this is still not resolved today (5th October).
Anyone with eyes in their head as well as a brain can see that it is physically impossible for me to have received my 3 pairs of trainers and yet it seems employees of Reebok can't see this. Instead, I feel like I'm being accused of something and that I can't be telling the truth (despite the facts). When in fact it is Reebok who have taken my money and not supplied goods.
I will be contacting my card provider in due course to charge back the amount of one pair of trainers and reporting Reebok to trading standards.
My advice, do not buy from this company, ever!
Bought FLUXLITE MEN'S TRAINING SHOES from reebok.com. They were on clearance and no returns. But I still expected wearable quality, wouldn't you?
However, shoes came with a left shoe having an inside joint so ruff that it catches my toe during walks and tears the sock. The other shoe does not have same issue.
So they go to the garbage and money is wasted.
Product is not been delivered and waiting for refund of cancelled proct from more than 2 months. Executives could not solve issues. They simply say some words like apologize, sorry, wait for 1 week, appreciate your patience and at last refund is not in our hand. We are wasting our time from allmost 3 months. Really fed up. Now after i ll not order anything from reebok. There is no zero rating so given 1
I ordered set of hoodie and joggers 19th of May and still haven't got joggers. Wrote to the customer service almost 2 weeks ago and got a standard script respond about different distribution centers and promising to reach me out soon when they would get more information. After that I got no information at all. Unfortunately I strongly believed in brand and guessed to read reviews about online shop only now(
3 pairs of recently bought shoes soles came off do to poor construction. Refused to warranty or admit problem
Tip for consumers:
my wife and I been buying same style shoes for years with high quality. refusing to care for long return customers disappointing. They obviously do not need our continued business
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