Sandra L.

I ordered an item on Thursday, June 30 (Canadian customer) and it has yet to ship (it is now July 7). I get that Monday, July 4th was a U.S. holiday but still, this is ridiculous. While I was given a $15 store credit, I don't want store credit as I doubt I will order again, I would have preferred a credit to my Visa but was not given that option.

Terrible experience with Reebok online. My order took over 2 weeks to ship. I followed up twice during that time to find out why and when my order was going to ship. They couldn't tell me. They just gave me two different excuses. I decided to inquire through Facebook messenger to try get better answers. They said that due to some glitch my order got sent to wrong distribution center. Apparently the customer service agents I had spoken to did not have access to that information (whatt?). Worst online experience I've ever had. Buyer beware.

I have been waiting a week for my order to ship with no estimated date of shipping. It's supposedly been sitting in their warehouse waiting to be picked up. Inquired with customer service several times. They are useless. They can't give you anymore info. Other than "due to COVID, yadda yadda yadda". The first agent said they are waiting for UPS to pick it up from the warehouse. The second time I spoke to an agent said they are short staffed in the warehouse due to COVID (hmmmm). They won't let me cancel the order even though I haven't been charged (like the previous reviewer said, companies can typically cancel orders that haven't been shipped). I wanted to cancel the order as I finally located my size in a different store. Never had I had an online order during COVID take this long. I don't want to go ahead and buy the shoe in store if I can't cancel the online order since I expect long delays in getting my online order refunded if it takes THIS long to ship an item.