• Reebok Canada

Reebok Canada

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Overview

Reebok Canada has a rating of 1.39 stars from 23 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Reebok Canada most frequently mention customer service problems. Reebok Canada ranks 117th among Athletic Shoes sites.

  • Service
    11
  • Value
    7
  • Shipping
    8
  • Returns
    5
  • Quality
    6
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
5

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • Awful and non-existent customer service that doesn't actually fulfill the role of customer service.
How would you rate Reebok Canada?
Top Positive Review

“I was nervous...”

Violette D.
3/2/21

I ordered from Rebook.ca not to long ago as they were having a ridiculous sale and I managed to snag shoes that were normally $110 for $35! Normally I would never think to shop at Rebook. As a matter of fact, I've only ever purchased Rebook items through other retailers or from their stores and I didn't love the quality of their clothing, but I decided to give them another chance. I ordered the Club C 85 sneakers and a couple of clothing items. I was shocked to receive an email the next day saying my order had shipped because I didn't read any reviews prior to pushing the "Place Order" button but I did read them after and I can't tell you how nervous I was! The reviews are soooo bad lol. So I got my items and while I'm happy everything went well with shipping, I'm pretty much reselling everything I purchased. The clothing items were ok. I found the quality of their leggings to not be awesome and a sports bra I bought was HUGE. Their sizing is weird. The shoes are also not that high quality so I'm happy I got them for $35 because to be real, I would never spend over $40 for their sneakers. The quality just isn't there. I decided I'd keep a T-shirt I got from them to work out in but that's it. I'm giving them 4/5 stars simply because I'm impressed with how fast they shipped and I received my items, aside from that, their quality is nothing to be gushing over. Also, their Canadian website has so many flaws. It hasn't been updated since 2019 and their customer service has terrible grammar, which I don't blame the person for but you just can't have someone working for you that cannot type basic English in an email. It's just not a good look. I won't be purchasing from the website again as I think Rebook's clothing/shoe quality is not good.

Top Critical Review

“Terrible company”

Julie J.
8/9/21

Ordered something online. Returned the very next day. Called customer service was told could take up to 7-10 business days. This was in April 2021... it's now August 9th and still haven't got my monies back? I've called each and every month asking where's my money? And it may aswell be a recording as it's the same answer. Asked for head office number and I get cut off! Never will I purchase from them again even if they try and give you an additional discount. Don't give them business!

Reviews (23)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (12)
Thumbnail of user juliej563
1 review
0 helpful votes
August 9th, 2021
Verified purchase

Ordered something online. Returned the very next day. Called customer service was told could take up to 7-10 business days. This was in April 2021... it's now August 9th and still haven't got my monies back? I've called each and every month asking where's my money? And it may aswell be a recording as it's the same answer. Asked for head office number and I get cut off! Never will I purchase from them again even if they try and give you an additional discount.
Don't give them business!

Service
Thumbnail of user michellet1935
1 review
0 helpful votes
June 9th, 2023

Ordered runners 5 weeks and paid for them.after 8 emails asking for product and receiving the same generic email.back saying they are busy I told them I was disabled and prepared to go to media and got instant refund.please be aware of this company.I have worn reebok all my life and will now never own a piece of there merchandise

Tip for consumers:
If you have issues or are waiting for weeks contact them on Facebook and email every day

Products used:
Runners

Service
Thumbnail of user andrewspencer85
1 review
0 helpful votes
October 18th, 2023
Verified purchase

Out of my last 5 orders. 3 wrong pairs have been sent in the wrong boxes. Zero quality control before shipping. Basically a cheap knockoff version of the American site. Crap releases. Horrible refund policies. Either buy in store and us a Reshipper from the U.S. site and save yourself the hassle of the very poorly handled Canadian spinoff of the real American site.

Thumbnail of user jamesnelsoncampbell
1 review
0 helpful votes
June 14th, 2023

Ordered a pair of cool looking shoes online, credit card charged right away. It has been a full 7 days and the order still hasn't shipped. Two emails one response we will get back to you, left 3 messages on their "customer support line" calls are not ever returned.

Just incredible they are even in business.

Victoria, BC

Tip for consumers:
Not worth the hassle using their website and online store.

Products used:
Trying to buy shoes

Service
Value
Shipping
Returns
Thumbnail of user samj847
2 reviews
3 helpful votes
December 13th, 2022

Hello, still waiting for this order 3 weeks later...

I'm wondering if you guys are making these shoes from scratch or what? Honestly for a company like Reebox to offer this type of service is unacceptable... you're not a mom and pop shop you're a billion dollar company and in 3 weeks you still can't get an order out the door nor do you update your customers...very disappointing.

Thumbnail of user jamesw6575
1 review
1 helpful vote
February 20th, 2024

I used to wear Reebok before but after being disappointed with this delivery I am thinking of changing the brand. They sent me wrong size of shoes and I couldn't reach their manager over the phone! No refund either.

Service
Value
Shipping
Returns
Quality
Thumbnail of user sergeyk138
1 review
1 helpful vote
January 4th, 2023

Similar to some other people online, I got my order on a sale item (50% off) purchased online during the Black Friday Sale cancelled on me after a month of no communication from Reebok.
I have placed my order on their website on Nov 26, paid for it in full and received confirmation email. After waiting for 3 weeks, I have emailed them twice and then called several times. Every time I was assured that my order is getting shipped to me "by the end of the week" and then nothing would happen. After that, on Dec 30, I got an email from them advising that they "did not have enough stock to fulfill my order". In the meantime, the item I purchased is still being sold on their site at the full price.
Terrible service and shady business practices! I will NEVER buy from them again.

Service
Shipping
Thumbnail of user marcgreniersavard
1 review
0 helpful votes
July 31st, 2023
Verified purchase

Absolute fraud! They advertised a nice deal on shoes, so I bought a pair of them with a couple of t-shirt to complete the order and benefit of the free shipping. After few hours they sent me an e-mail saying that they will reimburse me the shoes. I sent them an answer right away to tell them that I don't want a reimbursement and that I want the shoes, and if they don't have them, that I do not want the order anymore since the t-shirts were secondary. No answer... Few days later a received a package with only the t-shirt and an e-mail right away telling me that I cannot change my order by their policy (but apparently, they can...) and the only choice that I have is to print a return ticket and send the t-shirts back to them (and lost at least an hour of my time by doing so...). Absurd, really bad services and this advertisement and policy is on the limit of a fraud (since they know that most people will probably not lose time to send back the other items...). Avoid at all cost and choose a better company like Nike.

Products used:
None, they didn't sent me the item that I wanted.

Service
Value
Shipping
Returns
Quality
Thumbnail of user b202
1 review
0 helpful votes
December 8th, 2022

Ordered a pair of lifting shoes in November. It's been 2 weeks and still got no notification whether my order is shipped or not. Tried to call customer service and always went to voicemail. Also tried to email them and got nothing but delay… Nice one! Strongly recommend buying shoes and stuffs somewhere else!

Service
Value
Shipping
Returns
Quality
Thumbnail of user lb552
2 reviews
0 helpful votes
April 22nd, 2020

Awful and non-existent customer service that doesn't actually fulfill the role of customer service. Paid for my order well over a week ago. No updates on shipping/dispatch time, and online customer service (after waiting in a que for at least a half hour) can't give you any information or cancel your order (so what do they even do exactly?). Still waiting for an update on my order which has shown no movement or update in over a week, tried to cancel the order; which CS claimed they can't do (most companies can cancel an order if it hasn't shipped). Ridiculous. They don't deserve to be in business... and that's coming from someone with a business background, worked in customer service for a decade, and also sells online. Stay far away from companies like this..

Thumbnail of user fredw279
1 review
0 helpful votes
August 5th, 2021

I bought a pair of Reebok's 2 months ago(sparingly used)and got caught in a rainstorm with them on. They got thoroughly soaked, so I left them 2 days to dry out, After drying out, on my next walk the glue on the soles came half off& because I was still 1 mile from home & couldn't walk with the 1/2 soles flapping - I forced the other half of the soles off & walked home. I have since tried super glue & gorella glue with no luck. The soles will not stay on. Do you have a suggestion on a glue to use or can you give me a credit for another pair. Thanks

Value
Quality
Thumbnail of user linas84
1 review
1 helpful vote
July 29th, 2021

I returned my shoe three months ago and have not received a refund. I have also contacted customer service 2 times to get it manual refunded and nothing. This is extremely upsetting as if I were to go to your store and was 5 cents short I would not be able to walk out the store with the shoe. This is a slap in the face as you do not care to refund customers in a timely manner even if you are having technical issues a manual refund could of happened when I call the first time. This is a tough times for everyone as the pandemic has hurt many of us financially. I decided to purchase shoes because I saw your family and friends sale, but if I had know you would not refund me in a timely manner if the shoes did not fit I would not have made any purchases.

Tip for consumers:
Do not waste your time calling customer service as they will tell you the same story, and you will have to sit and wait again until the company decides to resolve your issue. They will not bother to call you back even if you ask to speak to supervisors or person who process manual refunds

Products used:
Shoes

Thumbnail of user mob129
1 review
0 helpful votes
June 22nd, 2020

Here's the scenario: you spend over $100 on a pair of sneakers that wear out in the sole within five months. The rubber is bubbling and popping; water and rocks are working their way into the shoes, under the insoles. The company claims that they have a 2-year warranty on shoes, so you reach out to them for help, thinking this might be a dud pair. You submit a warranty claim, which goes unanswered for a month. You call them instead and are told the wait time is three hours. You try the chat function on their website, which says there are 14 people ahead of you... 18 hours later there are still 2 people ahead of you, and when it's finally your turn, it says there are no representatives available. You try contacting them via social media and are ignored. You write a negative review of the product and experience on their website and they reject your review. "Here's a link to our review guidelines," they say. The link leads to the homepage. Finally, you take your pair of shoes and throw them in the garbage, where they were likely designed to go in the first place, with the intention that you would buy a new pair very soon afterwards. Does this sound familiar to you? If so, you must have shopped with Reebok.

Thumbnail of user ryand591
1 review
0 helpful votes
December 8th, 2021

I have purchased 3 items online in June 2021. I returned 2 of them. Since, I have been waiting for the refund to be processed (almost 6 months now). I contacted Reebok around 6 times and every time I was told to wait for a few days for the issue to be resolved. This is the third time it happens.The other times they refunded me only part of the amount I paid and it took them around 4 months to refund the full amount. I haven't received my actual refund yet. Unfortunately, I lost all trust in Reebok and I encourage all buyers to double check if they received refunds for items they returned. I would never purchase Reebok again. It is sad because I love their products and I usually buy all my sport clothes on their website. It is just that I can't waste any more time on contacting them and waiting on the line.

Service
Value
Shipping
Returns
Quality
Thumbnail of user jf586
1 review
0 helpful votes
November 19th, 2020

My experience with Reebok was awful. I bought a $160 pair of shoes, discounted from $300.00. Had to return them after just 10 wears as the soles bubbled out/holes in soles, and the front seams were coming undone. I contacted warranty and they supposedly sent me an email to respond to about my shoes, yet no email came in. They had to give me another case number. After the new case number i finally sent the pictures and description of the shoes. Heard nothing. I then called customer service and they said that they havent received the claim. They then reissued me another claim number and asked if i could provide them with another email address... and i said no. And what i looks like is that the email was already attached to my previous claim number, basically meaning that they did receive the claim but just didnt care. So after creating a few claim numbers bc they just didnt want to send me warranty I finally received my voucher to use on their site. Well the darn voucher was not valid... so now i am still getting the run around about this voucher. After 8 months of hell i finally reached out to visa and they solved the problem. During all the times that I have spoken with customer service it was just a joke. The lying and the complete ignorance and lack of care for the customer. It didnt matter how kind you were to them. The last person that I spoke to just decided to leave the online chat saying that she had resolved my requests when she blatantly did not. I told her that 8 months of waiting for a voucher with them constantly giving me a new voucher code that did not exist was not resolving my issue. Please do not buy from them, unless you are certain that their product holds up and you would not have to ever get in touch with the customer service

Thumbnail of user rekhap12
1 review
0 helpful votes
April 23rd, 2021

I get an email informing me they will honor a sale that was not working on their site on the last day. Called back a couple of days later and the rep kept repeating 11:59 the sale ends. I tell him I tried to check out and the discount was not applied, he repeats 11:59. I HAVE AN EMAIL SAYING THEY WILL HONOR THE DISCOUNT! I guess their written word means squaDOUCHE.

Tip for consumers:
Don't trust customer service

Products used:
None, never honored my order.

Service
Thumbnail of user nawalo
1 review
0 helpful votes
December 13th, 2020

They took my money for more than 3 months and I didn't receive my order! I had to contact them multiple times to get my money back

Thumbnail of user sandral1157
3 reviews
2 helpful votes
June 8th, 2021

I have been waiting a week for my order to ship with no estimated date of shipping. It's supposedly been sitting in their warehouse waiting to be picked up. Inquired with customer service several times. They are useless. They can't give you anymore info. Other than "due to COVID, yadda yadda yadda". The first agent said they are waiting for UPS to pick it up from the warehouse. The second time I spoke to an agent said they are short staffed in the warehouse due to COVID (hmmmm). They won't let me cancel the order even though I haven't been charged (like the previous reviewer said, companies can typically cancel orders that haven't been shipped). I wanted to cancel the order as I finally located my size in a different store. Never had I had an online order during COVID take this long. I don't want to go ahead and buy the shoe in store if I can't cancel the online order since I expect long delays in getting my online order refunded if it takes THIS long to ship an item.

Service
Shipping
Thumbnail of user zeinabs4
1 review
0 helpful votes
October 25th, 2019

I placed the order, they canceled the order after two days, and no one knows why. I tried to replace the order and the platform won't accept my credit card at all. Tried with another card. Nope! No one knows nothing in costumer service! They are all like: wait three days and try again.

Thumbnail of user colev5
1 review
0 helpful votes
May 6th, 2019

Worst service ever. We can refund your money... We cant re ship the shoes. U can buy full price then call back and will refund the difference. U won't see your money... till the investigation is completed with ups losing your package... 10 to 15 business days.

Thumbnail of user hannam26
1 review
0 helpful votes
August 27th, 2019

Incompetent customer service, painful and unpleasant return experiences. Done dealing with REEBOK online.

Thumbnail of user jenniferh79
4 reviews
22 helpful votes
April 26th, 2016

I purchased a pair of shoes and the were delivered to a central pick up. There was no phone number for the cental delivery to contact me. The item was shipped back to rebook canada by their shipper. I sent an email inquiring about my item. NO RESPONSE. I called and was PUT ON HOLD FOR 1 HOUR AND 15 MINUTES! Spoke with a customer service representatives and was told my item would be reshipped and I would receive a new tracking number by email. NO EMAIL, NO PARCEL, NO RESPONSE to second email inquiry. HAD TO OPEN PAYPAL DISPUTE to receive a refund. I would expect more from REBOOK. Will never buy online again from rebook!

Thumbnail of user jessn25
11 reviews
34 helpful votes
March 2nd, 2021

I ordered from Rebook.ca not to long ago as they were having a ridiculous sale and I managed to snag shoes that were normally $110 for $35! Normally I would never think to shop at Rebook. As a matter of fact, I've only ever purchased Rebook items through other retailers or from their stores and I didn't love the quality of their clothing, but I decided to give them another chance. I ordered the Club C 85 sneakers and a couple of clothing items. I was shocked to receive an email the next day saying my order had shipped because I didn't read any reviews prior to pushing the "Place Order" button but I did read them after and I can't tell you how nervous I was! The reviews are soooo bad lol.

So I got my items and while I'm happy everything went well with shipping, I'm pretty much reselling everything I purchased. The clothing items were ok. I found the quality of their leggings to not be awesome and a sports bra I bought was HUGE. Their sizing is weird. The shoes are also not that high quality so I'm happy I got them for $35 because to be real, I would never spend over $40 for their sneakers. The quality just isn't there. I decided I'd keep a T-shirt I got from them to work out in but that's it.

I'm giving them 4/5 stars simply because I'm impressed with how fast they shipped and I received my items, aside from that, their quality is nothing to be gushing over. Also, their Canadian website has so many flaws. It hasn't been updated since 2019 and their customer service has terrible grammar, which I don't blame the person for but you just can't have someone working for you that cannot type basic English in an email. It's just not a good look.

I won't be purchasing from the website again as I think Rebook's clothing/shoe quality is not good.

Tip for consumers:
Be careful. Website isn't updated regularly and their quality is not good!

Products used:
One T-shirt

Service
Value
Shipping
Quality

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1.4
23 reviews
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