Reebok CanadaReviews 25

The last time I bought a pair of zig shoes was 10 years ago they were amazing, but with everyday wear and tear I needed a new pair. I bought the zig dynamica STR shoes. Omg was I ever upset got ready for my run on the treadmill, 20 minutes in my feet are going numb and sore. I don't no if they have to be broken into, but the last pair I bought I was able to run right away. I will never be buying shoes from Reebok ever again. Totally disappointed

Garbage product that gives pain and no comfort. I had wore first time and gave me wounds in my both feet. I had to cut front open in $160 shoes.

I used to wear Reebok before but after being disappointed with this delivery I am thinking of changing the brand. They sent me wrong size of shoes and I couldn't reach their manager over the phone! No refund either.

Absolute fraud! They advertised a nice deal on shoes, so I bought a pair of them with a couple of t-shirt to complete the order and benefit of the free shipping. After few hours they sent me an e-mail saying that they will reimburse me the shoes. I sent them an answer right away to tell them that I don't want a reimbursement and that I want the shoes, and if they don't have them, that I do not want the order anymore since the t-shirts were secondary. No answer... Few days later a received a package with only the t-shirt and an e-mail right away telling me that I cannot change my order by their policy (but apparently, they can...) and the only choice that I have is to print a return ticket and send the t-shirts back to them (and lost at least an hour of my time by doing so...). Absurd, really bad services and this advertisement and policy is on the limit of a fraud (since they know that most people will probably not lose time to send back the other items...). Avoid at all cost and choose a better company like Nike.

Ordered a pair of cool looking shoes online, credit card charged right away. It has been a full 7 days and the order still hasn't shipped. Two emails one response we will get back to you, left 3 messages on their "customer support line" calls are not ever returned.

Just incredible they are even in business.

Victoria, BC

Ordered runners 5 weeks and paid for them.after 8 emails asking for product and receiving the same generic email.back saying they are busy I told them I was disabled and prepared to go to media and got instant refund.please be aware of this company.I have worn reebok all my life and will now never own a piece of there merchandise

Similar to some other people online, I got my order on a sale item (50% off) purchased online during the Black Friday Sale cancelled on me after a month of no communication from Reebok.
I have placed my order on their website on Nov 26, paid for it in full and received confirmation email. After waiting for 3 weeks, I have emailed them twice and then called several times. Every time I was assured that my order is getting shipped to me "by the end of the week" and then nothing would happen. After that, on Dec 30, I got an email from them advising that they "did not have enough stock to fulfill my order". In the meantime, the item I purchased is still being sold on their site at the full price.
Terrible service and shady business practices! I will NEVER buy from them again.

Hello, still waiting for this order 3 weeks later...

I'm wondering if you guys are making these shoes from scratch or what? Honestly for a company like Reebox to offer this type of service is unacceptable... you're not a mom and pop shop you're a billion dollar company and in 3 weeks you still can't get an order out the door nor do you update your customers...very disappointing.

Ordered a pair of lifting shoes in November. It's been 2 weeks and still got no notification whether my order is shipped or not. Tried to call customer service and always went to voicemail. Also tried to email them and got nothing but delay… Nice one! Strongly recommend buying shoes and stuffs somewhere else!

I have purchased 3 items online in June 2021. I returned 2 of them. Since, I have been waiting for the refund to be processed (almost 6 months now). I contacted Reebok around 6 times and every time I was told to wait for a few days for the issue to be resolved. This is the third time it happens.The other times they refunded me only part of the amount I paid and it took them around 4 months to refund the full amount. I haven't received my actual refund yet. Unfortunately, I lost all trust in Reebok and I encourage all buyers to double check if they received refunds for items they returned. I would never purchase Reebok again. It is sad because I love their products and I usually buy all my sport clothes on their website. It is just that I can't waste any more time on contacting them and waiting on the line.

Ordered something online. Returned the very next day. Called customer service was told could take up to 7-10 business days. This was in April 2021... it's now August 9th and still haven't got my monies back? I've called each and every month asking where's my money? And it may aswell be a recording as it's the same answer. Asked for head office number and I get cut off! Never will I purchase from them again even if they try and give you an additional discount.
Don't give them business!

I bought a pair of Reebok's 2 months ago(sparingly used)and got caught in a rainstorm with them on. They got thoroughly soaked, so I left them 2 days to dry out, After drying out, on my next walk the glue on the soles came half off& because I was still 1 mile from home & couldn't walk with the 1/2 soles flapping - I forced the other half of the soles off & walked home. I have since tried super glue & gorella glue with no luck. The soles will not stay on. Do you have a suggestion on a glue to use or can you give me a credit for another pair. Thanks

I returned my shoe three months ago and have not received a refund. I have also contacted customer service 2 times to get it manual refunded and nothing. This is extremely upsetting as if I were to go to your store and was 5 cents short I would not be able to walk out the store with the shoe. This is a slap in the face as you do not care to refund customers in a timely manner even if you are having technical issues a manual refund could of happened when I call the first time. This is a tough times for everyone as the pandemic has hurt many of us financially. I decided to purchase shoes because I saw your family and friends sale, but if I had know you would not refund me in a timely manner if the shoes did not fit I would not have made any purchases.

I have been waiting a week for my order to ship with no estimated date of shipping. It's supposedly been sitting in their warehouse waiting to be picked up. Inquired with customer service several times. They are useless. They can't give you anymore info. Other than "due to COVID, yadda yadda yadda". The first agent said they are waiting for UPS to pick it up from the warehouse. The second time I spoke to an agent said they are short staffed in the warehouse due to COVID (hmmmm). They won't let me cancel the order even though I haven't been charged (like the previous reviewer said, companies can typically cancel orders that haven't been shipped). I wanted to cancel the order as I finally located my size in a different store. Never had I had an online order during COVID take this long. I don't want to go ahead and buy the shoe in store if I can't cancel the online order since I expect long delays in getting my online order refunded if it takes THIS long to ship an item.

I get an email informing me they will honor a sale that was not working on their site on the last day. Called back a couple of days later and the rep kept repeating 11:59 the sale ends. I tell him I tried to check out and the discount was not applied, he repeats 11:59. I HAVE AN EMAIL SAYING THEY WILL HONOR THE DISCOUNT! I guess their written word means squaDOUCHE.

I ordered from Rebook.ca not to long ago as they were having a ridiculous sale and I managed to snag shoes that were normally $110 for $35! Normally I would never think to shop at Rebook. As a matter of fact, I've only ever purchased Rebook items through other retailers or from their stores and I didn't love the quality of their clothing, but I decided to give them another chance. I ordered the Club C 85 sneakers and a couple of clothing items. I was shocked to receive an email the next day saying my order had shipped because I didn't read any reviews prior to pushing the "Place Order" button but I did read them after and I can't tell you how nervous I was! The reviews are soooo bad lol.

So I got my items and while I'm happy everything went well with shipping, I'm pretty much reselling everything I purchased. The clothing items were ok. I found the quality of their leggings to not be awesome and a sports bra I bought was HUGE. Their sizing is weird. The shoes are also not that high quality so I'm happy I got them for $35 because to be real, I would never spend over $40 for their sneakers. The quality just isn't there. I decided I'd keep a T-shirt I got from them to work out in but that's it.

I'm giving them 4/5 stars simply because I'm impressed with how fast they shipped and I received my items, aside from that, their quality is nothing to be gushing over. Also, their Canadian website has so many flaws. It hasn't been updated since 2019 and their customer service has terrible grammar, which I don't blame the person for but you just can't have someone working for you that cannot type basic English in an email. It's just not a good look.

I won't be purchasing from the website again as I think Rebook's clothing/shoe quality is not good.

My experience with Reebok was awful. I bought a $160 pair of shoes, discounted from $300.00. Had to return them after just 10 wears as the soles bubbled out/holes in soles, and the front seams were coming undone. I contacted warranty and they supposedly sent me an email to respond to about my shoes, yet no email came in. They had to give me another case number. After the new case number i finally sent the pictures and description of the shoes. Heard nothing. I then called customer service and they said that they havent received the claim. They then reissued me another claim number and asked if i could provide them with another email address... and i said no. And what i looks like is that the email was already attached to my previous claim number, basically meaning that they did receive the claim but just didnt care. So after creating a few claim numbers bc they just didnt want to send me warranty I finally received my voucher to use on their site. Well the darn voucher was not valid... so now i am still getting the run around about this voucher. After 8 months of hell i finally reached out to visa and they solved the problem. During all the times that I have spoken with customer service it was just a joke. The lying and the complete ignorance and lack of care for the customer. It didnt matter how kind you were to them. The last person that I spoke to just decided to leave the online chat saying that she had resolved my requests when she blatantly did not. I told her that 8 months of waiting for a voucher with them constantly giving me a new voucher code that did not exist was not resolving my issue. Please do not buy from them, unless you are certain that their product holds up and you would not have to ever get in touch with the customer service

Here's the scenario: you spend over $100 on a pair of sneakers that wear out in the sole within five months. The rubber is bubbling and popping; water and rocks are working their way into the shoes, under the insoles. The company claims that they have a 2-year warranty on shoes, so you reach out to them for help, thinking this might be a dud pair. You submit a warranty claim, which goes unanswered for a month. You call them instead and are told the wait time is three hours. You try the chat function on their website, which says there are 14 people ahead of you... 18 hours later there are still 2 people ahead of you, and when it's finally your turn, it says there are no representatives available. You try contacting them via social media and are ignored. You write a negative review of the product and experience on their website and they reject your review. "Here's a link to our review guidelines," they say. The link leads to the homepage. Finally, you take your pair of shoes and throw them in the garbage, where they were likely designed to go in the first place, with the intention that you would buy a new pair very soon afterwards. Does this sound familiar to you? If so, you must have shopped with Reebok.