Mo B.

Here's the scenario: you spend over $100 on a pair of sneakers that wear out in the sole within five months. The rubber is bubbling and popping; water and rocks are working their way into the shoes, under the insoles. The company claims that they have a 2-year warranty on shoes, so you reach out to them for help, thinking this might be a dud pair. You submit a warranty claim, which goes unanswered for a month. You call them instead and are told the wait time is three hours. You try the chat function on their website, which says there are 14 people ahead of you... 18 hours later there are still 2 people ahead of you, and when it's finally your turn, it says there are no representatives available. You try contacting them via social media and are ignored. You write a negative review of the product and experience on their website and they reject your review. "Here's a link to our review guidelines," they say. The link leads to the homepage. Finally, you take your pair of shoes and throw them in the garbage, where they were likely designed to go in the first place, with the intention that you would buy a new pair very soon afterwards. Does this sound familiar to you? If so, you must have shopped with Reebok.