Redbubble's reputation is increasingly marred by significant concerns regarding its customer service and fee structure. Many artists express frustration over high deductions from earnings and a lack of transparency in the new tier system, which they feel undermines their profitability. Customers frequently report issues with product quality, including defective items and poor print resolution, alongside unreliable shipping and inadequate support when seeking resolutions. While some users appreciate the variety and quality of certain products, the overall sentiment suggests a declining trust in the platform, prompting many to consider alternative options for their creative endeavors.
This summary is generated by AI, based on text from customer reviews
I received my order of about 13 stickers a day early, they all look great & put them on my iPad asap
Great costumer service! They solved my problem right away (at 11:04 pm!)... fast, efficient and kind! Thanks Katesha, thanks redbubble ;)
I ordered the Captain America: Civil War - Soviet Manual Print notebook and when it (finally) came it was rule lined. I know I ordered blank pages. When I checked my order, it said that the notebook to be ruled, I DID NOT PICK THAT!
Also, the binding of the book looks like it was printed out of a home printer. You can see the pixels and it looks awful.
Definitely not ordering from here again.
Returned my t-shirt within seconds of unpacking. Expensive, and just strange quality - It's made of 2 different materials? And as such my black t-shirt is in too differing tones of black? The print is weird too, I don't think this shirt would age well(?) the label also states to wash at low temperature. I just wanted a black cotton t-shirt with a print that will last! All the reviews are very unhelpful in pointing out anything, leading me to question if they're real?! Will this one appear?
Hi Alex,
Thank you for the feedback.
We're sorry your Graphic Tee wasn't quite what you had expected. All of our reviews are written by real-live customers like yourself. Our Graphic T-shirts are cut and sewn from two different types of fabric. The front is made from a fully-printed polyester/elastane fabric, and the back, sleeves, and binding are 100% cotton. For even more information about graphic tees and other items sold on Redbubble, have a look at the Product Info tab found on every work's page.
For customer looking for garments made from one consistent fabric, we'd recommend taking a look at the other Men's and Unisex tees on the site like our 100% heavyweight cotton Classic Tee.
If you have any additional questions or concerns, please don't hesitate to let us know.
Warmest wishes,
Redbubble
Despite having made it up to me before, Ive had too many issues with this company before. Long wait times for items to be ready for posting, they deleted my red bubble account when I made them make good on their replacement guarantee that they themselves made voluntarily on an Hks clock that stopped working less than a year of having it, after it had arrived with food slopped all over it and the Hks pattern sticker on the face having air bubbles that I now cant get out. Pro tip: can get a lot of their items on eBay or other sites much cheaper. While I get that theyre a reseller, the extra money you pay them on top isnt worth paying twice as much (or more) just for them to locate something for you. Im at the point where Ill never do business with them again. Ive found many of their overpriced items on eBay for much less for example. They get back to you when they feel like it and will still do stuff like what has been mentioned to people who have bought a lot from them like me. Theres no brand loyalty really. And beware: they say from artists all around the world but to me it seems like mostly china. Habitual quality complaints from me and other patrons of their services
I had ordered a replica of Jared Padalecki's first ever AKF campaign. At the time, I did not know that my brother had found someone selling the original on ebay and bought it as my birthday present. Because I had what I wanted, I no longer needed the replica so I contacted redbubble and requested a cancellation. They were very great in refunding me promptly and they were very kind through the entire process :)
I ordered a marble phone case that had a sparkly gold finish and the phone case came in as brown and white "marble." It looks like "tree bark" as my brother said. I do not recommend!
Hi Caitlin,
Thanks for the feedback.
We're very sorry to hear your phone case didn't turn out quite right! It looks like someone from our team refunded your purchase in full to make up for this inconvenience. Please have a look in your inbox for more information regarding your refund.
If you have any other questions, do let us know.
Warmest wishes,
Redbubble
I had an issue with an order, and I could not be happier with my customer service experience. Redbubble has gained a repeat customer.
I ordered a phone case, a wall hanging, and a print. I couldn't be happier with my experience with Redbubble. The phone case is VERY good quality. I can't wait to show it off. The wall hanging is way more than expected. Great material, great photo quality and I ordered the small, it's huge! Great size for my money. I haven't gotten the print yet, but I'm sure it'll be awesome too. I also have to say how amazing the customer service is. I couldn't find where to leave a comment about my experience, so I emailed Redbubble, and got a response within 12 hours! On a Saturday! Great stuff guys. I highly recommend it.
On time it was it was very well packaged and I had no complain of it being some what late or disappointed highly recommend many people to visit this site and visit very well excellent job done couldn't be any happy. Also there were no delays very awesome highly over the top recommend to many people or even all people.
Loved the long-sleeved men's t shirt I ordered - hoping the M would fit a woman of "normal" size - not tiny, certainly not big. Just average. It was perfect. Arrived fast, and no problems with fit whatsoever. I wish they made long-sleeved for women, but they don't. So if you are forced to look at men's, pay attention to the size chart and you will be fine.
I've ordered many things from redbubble and I've never had any sort of issues with them. There has been a time where I entered information in wrong and needed to contact them and the customer service was fantastic. It only took about 10 minutes to resolve the issue and I didn't even have to call anybody. The gripe I have with it is shipping prices. Each item you order ships out in separate packages, which does get your stuff in faster but makes the shipping price kinda high. For ordering two stickers, a journal, and a t-shirt I spent $12 on shipping. I personally can look past that for the unique designs and supporting artists, but keep that in mind before buying.
This "company" takes your money, claims to ship and deliver your item (lie), then gives your the run around. STAY AWAY!
Hi Steven,
Thanks for providing your feedback.
We're very sorry to hear your order has yet to arrive. It looks like someone from our team reached out to you on Friday, March 17th to assist you with this. When you have a moment, please respond to this email so we can straighten this out.
Thanks again and looking forward to hearing from you.
Warmest wishes,
Redbubble
I ordered a studio pouch and while it was supposed to come by the 3rd of March, I didn't recieve my package until the 15th of March. The tracking information was rarely updated so I had no idea where my package was half the time. The quality of the print is quite pixelated and blurrly and the colours kind of look oversaturated. The zip and the inside of the pouch are nice, but the overall shape of the pouch is uneven. Before I had ordered my studio pouch, I had read a lot of reviews that had said the quality of the pouches were amazing but what I recieved wasn't too great.
Edit: I contacted redbubble about the issues and submitted a return request as the image printed is blurry (I sent them photos of the product as well). Within half an hour I got a reply and was fully refunded.
Hi Sarah,
Thanks so much for the feedback.
We're very sorry to hear the quality was not up to standard! We can see someone from our team was able to set you up with a full refund.
If you have any other questions, please let us know.
Warmest wishes,
Redbubble
I made an error when ordering the sizes on some tees I was giving as gifts. I contacted RB via email for information on how to exchange. Instead, in less than TWO HOURS, Ron contacted me by return email with instructions that were shocking. He offered me a credit for my replacement order (including shipment fee) and told me to donate the shirts I'd received. How impressive!
The shipping does take a lot longer than it says it will so keep that in mind when ordering items. I ordered a scarf which arrived a week late but it was very good quality and exactly what I wanted so I wasn't too bothered about the wait
I do not recommend purchasing stickers from Redbubble. They look great online, but once I received my stickers (I spent $35 on multiple stickers), I noticed right away that the material is made from cheap paper. It is not printed on decal. This means that if the sticker were to ever get wet, or you accidentally touch it, the sticker would be destroyed and would come right off. DO NOT PURCHASE.
Hi JC,
Thanks for the feedback.
We're sorry your stickers didn't turn out quite how you expected. Each sticker is printed on a die-cut, vinyl material which should absolutely be waterproof. It looks like someone from our team was able to set you up with a refund to make things right.
If you have any other questions, please let us know.
Warmest wishes,
Redbubble
It (lightweight hoodie) took 6 working days to arrive and it totally met my expectations. Quality was good, size was good... I recommend Redbubble warmly:)
Greetings from Finland
Unlike most of the comments below, I had NO issue with shipping! I paid regular shipping, and my items arrived super fast! I live in Florida and the United States warehouse is located in California! I had two custom shirts and a cell phone case made. I placed the order five days ago, they were printed and shipped out the next day, and arrived at my doorstep literally 2 days after they were printed, at no extra cost! The quality of the shirts came out better than I expected to be, and I got a great deal on them! I would definitely shop at Redbubble again, what a great experience with quality and shipping, at least with me!
I bought a phone case the first time no problem. I was happy cause it came in way earlier than I expected. Probably in two or three weeks (pretty fast considering I live in an island in the middle of the Asian Pacific). HOWEVER. Today marks the 2ND MONTH I've been waiting for my pillows to arrive. I was expecting them at least before Christmas or a little over New Year. Valentines is over, and no replies from them. I am actually quite disappointed. I think it's also been three days and I don't think anyone has seen my submission for a replacement or even bothered to help me.
Hi Ani,
Thanks for contacting us.
So sorry to hear your order has yet to arrive! It looks like a response to your request was sent on February 13th. Since we have not hear from you, the request was closed. Not to worry, someone will be in touch with you shortly to sort things out. Be sure to check your spam or junk folder as our responses may turn up there.
We appreciate your understanding and look forward to sorting this out for you.
Warmest wishes,
Redbubble
Answer: They seem fake to me. I received such horrible service that its hard to believe this is the same Redbubble. Maybe they improved alot since OR maybe they are paying their own marketing people to post fake positive reviews. We will never know. I would say its not worth the risk. Go with another seller.
Answer: They're your typical plastic case. My sister has a case and it's lasted her s good year
Answer: Hi Julian, Thank you for asking about our sizing. Our dimensions are considered "slim fit", and are internationally based sizes. Thus, our sizing chart looks at the chest and front body range in both centimeters and inches. Here's a link to our sizing chart and feel free to reach out to our awesome support team if you have any other questions or concerns - http://rdbl.co/1tEmq7B. Thank you for your interest in Redbubble and we hope to see you on the site in the future!
Answer: Hi Judie, We're sorry to hear that! Please reach out to us through this link here: https://help.redbubble.com/hc/en-us/articles/203024315 We're looking forward to straightening this out for you!
Answer: Hi there, Thanks for writing in! If you follow the care instructions included with every t-shirt order, the design and your tee should look and feel brand new for years to come. Please let us know if you have any other questions!
Redbubble sells custom designed products--tshirts, sweatshirts, iPhone cases, posters, etc.--based on user-submitted artwork. Redbubble is based in Melbourne, Australia.
Hi Haytham,
Thank you for the feedback.
We're very sorry that your notebook wasn't quite what you expected. It looks like someone from our team was able to set you up with a full refund to make things right.
If you still have questions or concerns, please let us know.
Warmest wishes,
Redbubble