If you have read my previous review you will know I have a huge issue with Redbubbles Tote bags (To be fair their other products are great) but bags are my thing. I had hoped Redbubble would sort out their production issues but they havent. I have a loud and clear message to give Redbubble:-SOMEONE WITH HIGH STANDARDS AND A CONCEPT OF QUALITY CONTROL NEEDS TO CHECK EVERY BAG BEFORE THEY ARE SENT OUT!... In my opinion if Redbubble cant sort out the sizing on their borders ensuring they are symmetrical and even then they need to remove that option from the ordering process.
On the 16th of September 2016 Redbubble emailed me and claimed (direct quote) "99.9% of the time, people are satisfied with what they receive. But there are rare occasions when errors may occur, and in those situations we do our best to resolve the situation. I must say that in this case, it looks like we might have a bigger issue on our hands. Rest assured, we are looking into what the cause may be, and I'll be sure to notify you as soon as we have updates from the production partner "
I think it is important for Redbubble to consider that my experience indicates that a lot of shoddy bags must be being sent out unless they know that the entire production team is deliberately going:- " ah ha ha! That Kavanagh woman has ordered again! Let us all don our blindfolds, tie up our hands and make her bags with our teeth! "; a scenario that seems unlikely... In the situation where bag is ordered directly from Redbubble as a gift and purchased by the sender BUT not the receiver Redbubble will not be alerted or asked for a refund because many people will be too polite. They will just think why did my Nan/Pop/brother/ friend/ sister/mum/ dad/ aunty / uncle/mum/secret admirer; send me such an awful bag? They will politely put it in a draw never to be seen again because they don't want to appear rude to the gift giver!
In the end it is Redbubble that will suffer because word will spread and why not? This is why I do NOT have the confidence to have an online store. The stitching and craftsmanship has often been so shoddy it would be hard to provide a reasonable explanation even if it was a child sewing!
On September 27 Redbubble emailed and said (direct quote):- "It sounds like the issue should be resolved within the next couple of weeks. While I can't give you an exact date, I'd say you should feel confident with ordering new tote bags by the start of November."... On October 15 some replacement bags arrived and these were perfect however I decided not to order again till November as advised. Interestingly in a period Redbubble knew they had very serious issues with the production of their tote bags they continued to sell them. If they needed to advise me that I shouldn't order bags until November they should have (in my opinion) pulled the whole product until the issues had been resolved!
On the 21st of November I decided to Order 2 bags which I received last week. One bag was o. K. and the other was rubbish. I chose a wide black border around my cat design and was startled to find the cat way off center and the border not just reduced but on the sides of the bag along the seam, the border was only a tiny 1/2 a cm wide in one place and 2 cm wide in others when it should have been an even 4cm on BOTH sides! It looked very unprofessional! This was a custom designed order and the customer was not impressed and didn't want it, not even for free!
If I sell a bag to a customer I want them to be 100 % happy and I want the bag to look great. If I give a gift of a bag with my art work on it I want it to look as I designed it! I want it to look fantastic because I want the receiver of the bag to love it but most of all I want them to feel special and meaningful and lets be real here, giving someone a shonky bag with uneven stitching does not convey that message! As an artist I want ANYTHING with my art on it to look great because I need to be seen as professional! I hoped to sell the bags I buy from redbubble at the local craft market at a small profit but I consistently can't do this because the quality control at their end lets me down time and time again!
Redbubble NEVER gave me an explanation as to why the workman ship was so bad. They never answered my questions about whether the bags were checked before they were sent out but these are questions that need answering... unless of course the unlikely scenario I proposed earlier is actually true and when I order bags the production team is donning blindfolds, tying up their hands and making my bags with their teeth!... In which case any bags YOU order will be fine!
If I was an artist with an online Redbubble shop I would have serious concerns with selling Totebags because in my experience more often than not the workmanship is way below acceptable...however to be fair I have found their other products fantastic
Very good
Good buying experience.
Excellent product, very good service
Everything good fast shipping
It was very pleasing but it smells a little odd
Speed delivery and quality were awesome
Love my sweatshirt!
Love the unique t- shirts, designs and quality
A great shirt