Here's my experience, as a vendor, with canned ineffective and unhelpful customer service, zero communication with vendors, no accountability on their part and their seemingly normal business operation of ignoring issues and the people they affect. After sending an email to them through their site many hours ago, i get a canned response back a little while later:
We're sorry to hear about your account troubles, though don't worry because we're on the case.
Redbubble suspends accounts when we believe they're made by robots, fraudsters, or users who violate the Redbubble User Agreement We usually get it right, but every once in a while a mistake is made.
Please keep in mind that requesting a review does not guarantee that your account will be recovered, so hang tight and we'll investigate as quickly as we can. Please note: due to the nature of the investigation for these inquiries, a response (if required) may take longer than the usual 4 hour window in which Redbubble aims to respond.
Redbubble Marketplace Integrity Team
after not hearing back for many hours I responded with a follow-up message:
ME: So, when will my account be fixed? I have a pending sale that is in jeopardy because of this as well as everyone who is clicking on my store links from my website, linkedin, twitter, facebook, instagram and pinterest all getting a message my account is suspended which is having a very negative impact on my business profile and is horribly embarrassing. There was no reason for this suspension so when will it get fixed before any more damage is done to my reputation and i lose more sales?
I have still gotten no response, at all. SO i went to their facebook page and sent a message there:
ME: I sent a message several hours ago as i was editing my links and then was mysteriously locked out. I tried logging in again and got a message my account was suspended. With NO notice or reason or even an email. I sent a message through the site, said nothing but a canned copy of the same thing the website help page said. Also said it would be 4 hours or earlier to fix. It is now 6 hours and there has been no response from my second email, it still isn't fixed, i have pending orders in peril, my business name has been tarnished as everyone attempting to view my store only gets an account suspended message. Why is it suspended and fix the issue!
To which I got a surprisingly quick response in about 20 minutes, asking for information:
Hi Elizabeth! Thank you for reaching out to us. For questions about a Redbubble order, please provide us with your order number, email, and/or shipping address. Thank you for your patience.
Store name ravencroft graphics 3d
Hey there Elizabeth, thanks for getting in touch with Redbubble. Oh no, I'm so sorry to hear about this . Not to worry a bit, I'm here to help!
Could you please provide me with the email associated with your account?
Awaiting your valued response! - Ashley
I gave them the information they requested, immediately. withn in a minute of them sending theirs.
They never responded nor does it appear they even opened the messages. SO i sent them yet another message.
ME: I'm a vendor, and after selling my first item, which is (hopefully still) in pending status, you suspended my account. For no reason, with no reason given. No email sent to me, and it has damaged my company. I sent you 2 emails today about it, the first giving me a canned response it would be less than 4 hours to fix the issue, yet i still have no idea what the issue was as you still have not communicated with me. I then sent a second follow up email 6 hours later, to which you have completely ignored, not even a curtesy canned response back. So, I message you here (facebook), which you surprisingly responded to in 20 minutes. I immediately responded back with the requested information and now you have not even picked up and read them, you seem intent on ignoring the issue. I want my account fixed, whatever you did to it, immediately. Suggestion, STOP APOLOGIZING AND FIX ISSUES INSTEAD OF AVOIDING THEM.
And then when there was still no response, my account was still not fixed and there was still no resolution as to their screwing up my vendor account, I posted a comment on their page, along with a long list of others who have also recently done the same, mostly customers. but they all seem to be getting the same canned responses too so here i am leaving a review, maybe that will get a response and the issue fixed.