BL S.

I created a new artist/seller account with Redbubble this month. Set up my profile and store, uploaded banner and avatar art, but I never uploaded any product to be sold. I was getting ready to upload some designs to sell. After the account was only open for about ten days, I tried to log in to start uploading designs and saw a message that my account was deleted. What? For two weeks afterward I repeatedly contacted Redbubble (online) Live Chat and tried to get a reason why my brand new account would be deleted. I kept getting the same, canned replies from the Live Chat representatives that my question would be forwarded to Artist Experience support but I never received any acknowledgement of my inquiries or any follow up email replies to answer my simple question: why was my account deleted? I HAVE four chat transcripts documenting my contact with Live Chat, proving I TRIED repeatedly to get the issue resolved, which got me NOWHERE. And I don't have a clue how I could have possibly violated the site's Terms of Service. And I read all the information again on the site, including regarding deleted accounts and how to try to get my account reinstated. Apparently there IS NO WAY to get such an issue resolved. What's really terrible is... if I unknowingly did something (?) with my account that violated a term of service, there was NO warning given, NO explanation, NO chance for me to make correction, I was simply DELETED. TERRIBLE business practice. Redbubble can't be bothered to explain whatsoever when they AX a seller's account? Apparently they view the Artists/Sellers as p. O. s. To just use or toss out. WARNING to future Artists and Customers: There is actually, actually NO phone number to call this site and speak with a live person via phone for Artist Support OR for Customer Service, if you order anything. You are at the whim of Live Chat representatives who are not useful at all. After four tries with Live Chat representatives, I told them I would be posting bad online reviews if nobody would contact me to resolve my situation. So now I'm doing that. I can only wonder if Redbubble won't even answer a simple question for a potential seller, I sure WON'T recommend them whatsoever to resolve issues and complaints for customers. Also, they forget an Artist COULD be a purchasing customer too. So treating Artists unfairly is BAD business practice because you lost not only a potential artist but also I would NEVER be a customer now, either. TERRIBLE artist/seller/customer support when you can't get ANY follow up to resolve an inquiry/problem. GLAD I found out now, before I was able to upload any content to the site for sale. What if I sold some stuff through you people and then couldn't get paid because you deleted me then? (WHICH you have other reviews online all about that.) So thank you, Redbubble, for taking up over two weeks of my life for absolutely nothing!

UPDATED ON 02/09/18: Redbubble provided a response here but I already emailed that address DAYS ago (given to me via another website) and I've heard NOTHING back whatsoever. So REDBUBBLE "help" is PHONY. Someone posts a reply from Redbubble here to LOOK like they care and are trying to help, that's all. It's called "damage control" only DON'T BELIEVE IT. They've done NOTHING to help me AT ALL. SICKENING