• RedBox

RedBox

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Overview

RedBox has a rating of 1.8 stars from 188 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about RedBox most frequently mention customer service, free movie, and credit card problems. RedBox ranks 227th among DVD sites.

  • Service
    48
  • Value
    47
  • Shipping
    17
  • Returns
    32
  • Quality
    37
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
10
2
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How would you rate RedBox?
Top Positive Review

“Customer Service Chat-Happy Review”

Sharon G.
12/20/20

I just want to say that Redbox is doing a great job, Considering all the competition today with streaming services you still provide affordable NEW movies at a reasonable price. I will always remain a customer and I hope Redbox has a successful future. I appreciate your new representatives on chat they are providing excellent customer service. Customers I recommend using chat for quick and professional resolution. Sincerely Sharon Godwin

Top Critical Review

“Generic is NOT equivalent”

June C.
6/20/24

I don't know where they get their bimetoprost but it simply does not work whatsoever. I've used Latisse in the past with great success but this has not grown a single eyelash.

Reviews (188)

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customer service (60)
Thumbnail of user 01grambo
1 review
0 helpful votes
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June 23rd, 2023

I'm sorry. Could there be a worse platform to rent a movie? Substandard website and tech support via Etch A Sketch. Is it 1994?

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Value
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Thumbnail of user tesf3
1 review
0 helpful votes
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March 16th, 2023

They will charge your card without you knowing so please watch! They charged my card 100.00 $#*!ing dollars, I'll never sue them again

Thumbnail of user justinw609
1 review
0 helpful votes
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August 1st, 2021

Customer service hung up on me. Told me to deal with by looking at my account, I am like that's what I am doing. The disk was unplayable.

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Quality
Thumbnail of user victoriah266
1 review
1 helpful vote
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June 14th, 2020

I have been a renting member of RedBox for over 10 years although not as much recently. I am 58 years old, and now ill with cancer, and thought renting a video might lift my spirits. When I went to return one of the 2 videos I rented, I could not find one of them in the car. It either fell out of the car or was taken from the car. So out of over a 100 movies rented from Redbox, and never having failed to return one, I was charged almost $36.
IT DIDN'T MATTER THAT I HAD CALLED THE DAY AFTER I RENTED IT TO EXPLAIN THE SITUATION.
I was told that after 17 days of rental fees, I would be charged a final fee (the $36 fee above).
I could buy the video and replace it for about $20. So I am being punished like a small child by being charged $36.
Either way, Redbox put be on hold multiple times, both the day I lost it, and 17 days later when I was charged.
I was told the first time I called that they were hopeful that a compromise could be made in the charge.
The second time I called, like I said, after putting me on hold multiple times, that their system is automated, and nothing could be done. WHY PUT ME ON HOLD WHEN YOU ALREADY KNOW THE OUTCOME... no deal! I feel abused.

Thumbnail of user louiseh45
10 reviews
21 helpful votes
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February 15th, 2017

I wish the boxes were inside, but it's convenient to use them. They usually have the movies I want to see and normally are in good shape.

Thumbnail of user chrissyd14
1 review
1 helpful vote
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July 29th, 2019

We have been using Redbox for years. Most recently, our family rented a movie only to be charged close to $31 three weeks AFTER WE RETURNED the movie. Redbox lost us as a customer!

Thumbnail of user pf347
1 review
0 helpful votes
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October 25th, 2021

I have stopped renting so frequently, because a lot of their movies are too dark (lighting) or as with most, the volume is very low

Thumbnail of user jamiec38
1 review
0 helpful votes
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May 3rd, 2015

I was informed there policy is you are purchasing as is and they will not return your money when you get the movie home and it does not work.

Thumbnail of user stephanies159
12 reviews
10 helpful votes
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September 8th, 2016

U have to use your debit or credit card then you only get 1 night or they charge ur card so you have to back to a box the next day

Thumbnail of user harleyp31
1 review
0 helpful votes
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October 6th, 2021

Redbox had charged me 53 dollars for a movie that I had already returned and they won't give me a refund.

Thumbnail of user bobbyw12
6 reviews
0 helpful votes
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July 27th, 2015

Movies appear at Redbox much more timely than other available options. They do a great job at what they do.

Thumbnail of user hannab81
1 review
0 helpful votes
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July 10th, 2020

Do not waste your time in renting this movie it has nothing to do with galaxies and it's has 4 storylines it is so stupid do not waste your money

Thumbnail of user warrenl101
1 review
0 helpful votes
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November 4th, 2021

Stole my money. Double and triple charged me. No refunds. I will never use Redbox again. They are a terrible company.

Tip for consumers:
Don't use Redbox is my advice.

Products used:
Redbox kiosk

Service
Value
Shipping
Returns
Quality
Thumbnail of user walterp13
33 reviews
69 helpful votes
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April 21st, 2015

Selections are horrible. Rarely do you find a current movie. They even recycle 1950 through 1990 movies. Desperate? I think so.

Thumbnail of user vickyt40
1 review
2 helpful votes
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August 23rd, 2019

Nothing on this site ever works. I'm done. Don't want to go through the hassles everyone else has. I will cancel immediately.

Thumbnail of user avemugrad5
1 review
0 helpful votes
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April 17th, 2023

Susan T provided me with excellent customer service! She was very patient and listened to my issues then clarified how things would be resolved!

Service
Shipping
Thumbnail of user michellep2556
2 reviews
3 helpful votes
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April 16th, 2023

The doctor lacked empathy, compassion. Prematurely ended session and would not listen to full complaint.

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Value
Quality
Thumbnail of user paulb116
1 review
1 helpful vote
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March 8th, 2014

If you want to see a very popular movie, you must be prepared to be disappointed. On your everyday, crappy movies there is no problem. Situation is I want to see a VERY POPULAR movie, so I stop at the kiosk and there are no copies of it left. So I go home and do a "Hold For Pickup" on the movie. The website happily takes my payment and says I'm all set.

The website has no idea if the movie is really available in the kiosk, so if I then make a special trip to town to get the movie, it may or may not be there. I may or may not be wasting my time going there.

I've chatted with the customer service people at RedBox several times and, bottom line, yeah there's a flaw in the "Hold For Pickup" logic but if it makes a problem for you they'll straighten it out monetarily… of course they can't return your time or your gasoline.

I also found out there is no way to hold for tomorrow. If you ask for a hold today you get a hold for today(whether the movie is in the machine or not) if you want a hold for tomorrow, you have to wait for MIDNIGHT to tick by before you can do the hold. So maybe the best strategy for a POPULAR MOVIE is to do a hold for pickup just after the stroke of midnight and then plan on picking the movie up just before 9PM the next day.

Thumbnail of user susanl195
1 review
0 helpful votes
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September 4th, 2017

I rented three movies, the quality was so bad I couldn't watch them, waste of money. I will never rent from them again.

Thumbnail of user ericc1675
1 review
0 helpful votes
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June 4th, 2022

WTF, really! Take your pop ups and shove them! I will never use a RED BOX again.

Twenty more characters

Thumbnail of user brandisk
1 review
0 helpful votes
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August 1st, 2021

Worst customer service both on the phone and chat window. They alienated me completely instead of refunding a mistake they made. Talked over me, interrupted, argumentative, petty, became rude, asked me to make more phone calls after waiting for supervisor for 35 min she said she was actually the supervisor. Yeah the ones that are so unprofessional they coulnd't stay employed in a laundromat if they tried. Shame on you redbox.
1. Over the phone they explained that I had NOT returned the DVD and hence was charged the fines. Obviously i would not be calling them for refunds if i still had the DVD which we had long returned over a week ago. I recorded the entire 1.5 hour conversation.

2. Over chat window the redbox customer service wrote to me the charges were assessed by my Mastercard and it was MY cards fault for those charges and that redbox had nothing to do with it. Redbox said i need to call my bank to release the hold THE BANK had put on, that redbox was innocent and had nothing to do with those chages and it was a Mastercard issue with my bank. Not coming from redbox.

3. the next chat window claimed that i had agreed to these charges and that I signed off on them with my SIGNATURE. That the charges were assessed as a hold and that redbox applies them to make sure they get paid. And that it was explained on the screen before I signed and that I had apparently signed off on those charges. (which is a lie also)

EACH OF THE CUSTOMER SERVICE windows contradicting the other. - this company is marode and look at the reviews! One star or 1.5 holy crap how are they still in biz? Class actions law suits pending galore. People, just run, Run!

Thumbnail of user ambers21
2 reviews
3 helpful votes
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July 30th, 2019

I rented 2 movies on July 12th, and returned both movies to the exact same location on July 15th. Today, the 30th, I received a "final bill" stating that I was charged $29.75 for each movie totaling $63.67 with tax. Not only is this absurd because I can buy each of them for only $4, but when I called and spoke to customer service, including a supervisor (Catherine), they offered absolutely no help. Not only did they refuse to credit my card back, but they provided absolutely no compensation or further assistance whatsoever. Not only were the DVDs returned, but I was not alone and had another witness to attest to the fact that they were returned 3 days later. Even the customer service representative said that "technology can malfunction and we know that the kiosks mess up sometimes," but then told me that there was nothing they could do. She even said that they have technicians who go out every Tuesday to check the machines, so I asked if they could check that specific machine and find the 2 DVDs that were returned and then credit my account back. Her response was that she is not able to speak to the technicians and they haven't reported it as found. I have had some interactions with pretty horrible customer service before, but this has to be in my top 5 worst experiences. Redbox offered absolutely no resolution whatsoever, and essentially said tough sh*t, deal with it. If I ran my company like this, I would be left without a single customer. Now I am forced to go through the hassle of disputing these charges as fraud with my bank in order to get my money back. Redbox will never again receive my business.

Thumbnail of user coreet1
1 review
0 helpful votes
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July 27th, 2019

I rented a game May 17 I got my email receipt after I returned it as of July 27 they took money out of my account

Thumbnail of user joseo34
3 reviews
3 helpful votes
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August 16th, 2017

Rente for a promo a DVD and they gave you another free, at the end of the day they charged me double

Thumbnail of user omaru3
3 reviews
1 helpful vote
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December 13th, 2016

Pricing is a little bit over but otherwise RedBox is okay. Though I'd suggest using alternatives.

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Rent movies online at Redbox.com, where you can reserve and preview new DVDs, Blu-Rays and games. Online rentals are easy just visit Redbox.com now to select new and upcoming releases, then pick them up at one of 36,000 Redbox locations.

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