On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Shop thousands of accessories for pickup trucks, SUV's, and vans. Browse Ford, Dodge, Chevy, GMC, and Toyota accessories or call 877-216-5446. Since 1998.
RealTruck Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with many customers praising the helpfulness, knowledge, and personalized attention of the staff. Positive feedback highlights the ease of navigating the website and the quality of products, fostering customer loyalty. However, some concerns arise regarding service delays, particularly in order processing and shipping, as well as technical issues during the online purchasing process. Overall, while the company excels in customer support and product offerings, addressing the identified service delays could further enhance customer satisfaction and retention.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Installed easily and fit perfectly! This utilized the installed track system that came with the truck to secure the cover. It took less than an hour to install.
Great buying experience and super quick on shipping!
Great service fast delivery good prices. Very satisfied.
My ordering experience with there customer service was excellent. Now i am waiting to receive and install the product i ordered.
As good as it could be, have trouble with computers, glad there was a phone number.
Dan was exceptional in helping me place my order for my bedrug, and looking for grills for my truck.
Amazing service. Was able to talk to a representative online and take care of the whole process online. Fast shipment to my place. I can add more details once I install it. Samantha was great to work with :)
Friendly and knowledgeable staff. Received order in just a couple of days, very fast shipping.
Sales person was great very knowledgeable and friendly. Have punched from real truck in the past and will again
Hi Rick, thank you for sharing your shopping experience!
Service was great and very knowledgeable and quick thank you for everything.
Hi James, thank you for your feedback!
The chat session was easy and worked well. I actually took away an idea to use on my own site for the chat.
Hi Donald, thank you for your feedback!
Super fast delivery. Real Truck Sales Rep. Was very knowledgeable. Made me feel confident about my purchase.
Hi Jaimey, thank you for telling us about your experience!
I ordered a plow, a month in advance to when I would need it. A month comes & goes and still no word from real truck on my shipment. After contacting them, I am told it will be another month before my plow is even shipped out. I am currently trying to get a refund but it's not going through & I need it ASAP so that I can purchase a plow. Just a heads up, if you need anything from this website, be prepared to wait 3+ months before receiving your order.
Hello Sara, I apologize we were not able to fulfill your order in time for your needs. A refund is currently processed at your request.
Chatted with a customer service representative to ask for a discount and they were fast and offered a discount on my purchase. They then sent me a link to complete my purchase. Shipping was very fast received it in 2 days.
Hi Michael, thank you for sharing your shopping experience!
Did the online chat for my order, was a great experience. Now just waiting to receive my order.
PRODUCT ARRIVED IN A TIMELY MANNER. SALE PRICE ON THE INTERNET. ON THE 2015 YUKON, PASSENGER BOARD WAS A BIT TRICKY DUE TO THE REAR A/C LINES, AND HEATER LINES. LOOSENED BRACKETS ON A/C HEATER LINES TO ALLOW MOUNTING BRACKETS TO DROP BEHIND LINES. MOUNTING WAS NORMAL ONCE LINES WERE AWAY FROM ROCKER PANEL, DRIVER SIDE WAS MUCH SIMPLER. HAD T PAY ATTENTION TO LOWER MOUNT BOLTS, AS THEY WERE VERY CLODE TO RUBBING THE HEATER/ A/C LINES. LOOK VERY NICE, AND ARE VERY STURDY. OVERALL EXPERIENCE WAS GOOD, JUST HAD TO PAY ATTENTION TO MOUNTING BRACKET CLEARANCES. WOULD RECOMMEND THIS PRODUCT TO ANYONE
Hello Danny, thank you for taking the time to tell us about the product you ordered. If you have any technical related questions in the future, please reach out to our tech support team! Realtruck.com/contact-us
Realtruck has a professional and knowledgeable staff that guided me through the process of finding the right running boards for my truck.
Hello Alberto, thank you for sharing your shopping experience!
I cancelled my order with the manufacturer, who had a 10 business day wait, after I saw RealTruck had them in stock and ready to ship. Aaron was incredibly helpful in getting the product shipped fast and at the same price from the manufacturer.
Hello Michael, we are happy to hear we were able to find you something that would get to you faster. Thank you for sharing your experience!
Andrew, your CS fellow, was great. I live in a somewhat rural setting and had to call, because the on line was a bit squirrel'y with the delivery location.
He squared it away and double checked my order for accuracy. Now it is up to FedX to nail it.
My buddies say my SUV is not a real truck, however RealTruck is the real deal.
Thank you Andrew & RealTruck
Hi Steven, thank you for telling us about your experience!
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Cecil, thank you for sharing your experience!