On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Shop thousands of accessories for pickup trucks, SUV's, and vans. Browse Ford, Dodge, Chevy, GMC, and Toyota accessories or call 877-216-5446. Since 1998.
RealTruck Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with many customers praising the helpfulness, knowledge, and personalized attention of the staff. Positive feedback highlights the ease of navigating the website and the quality of products, fostering customer loyalty. However, some concerns arise regarding service delays, particularly in order processing and shipping, as well as technical issues during the online purchasing process. Overall, while the company excels in customer support and product offerings, addressing the identified service delays could further enhance customer satisfaction and retention.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Easy to order and shipping very fast almost 2 weeks ahead of first delivery estimate
First time I ordered was Fast and Easy. This time it was Faster yet. Person that took my Order was very Knowledgeable and the order and payment took only a few minutes. Thank you
Salesman on phone said my parts are in stock, will receive in 2 days. I send money (it's a lot). 4 days later one part arrives. No explanation of rest. After "I" contact Real Truck. They tell me manufacturer has discontinued making part. (Real Truck told me they had my parts in stock). Now my vehicle is on jack stands while "I" find parts.
Thanks buddy.
Was very impressed with staff when i called about a question. Also was able to get an additional discount
Hi Robert, we are happy that we were able to assist you with questions and pricing on your order. Thank you for your business!
Used the chat box and representative was very helpful and answered all my questions.
Hi, Brian thank you for sharing your experience!
No problem just gave them my truck info and in a matter of minutes it was a done deal.
Hi Aubrey, thank you for sharing your ordering experience!
Very professional and knew exactly what I needed. No hassle shopping and they treat their Veterans with a discount.
Hi Jack, thank you for sharing your feedback with us! Thank you for your service!
Fast and easy and I will be doing future business with the company again.
Hi Henry, thank you for your feedback!
I recently ordered car seat Covers. And Chris was an amazing guy. He helped me with every aspect of my order. A very knowledgeable person. I just received and installed my car seat covers. And they are awesome. Thanks for everything Chris.
Hi Walter, thank you for telling us about your experience!
I called last Friday and received the cover on Sunday. Excellent service and very professional to speak with.
Hi Steve, thank you for your feedback and for sharing your shopping experience!
Bought a tonneau cover in a matter of minutes with a little online chat help. Also received an additional discount from the rep! Very nice!
Hi Marshall, thank you for sharing your ordering experience!
They were very helpful in getting me the best deal possible
Hi Walter, thank you for sharing your ordering experience!
Great experience with customer service. Disappointed with having to order items that will not be needed.
Hi, thank you for sharing your experience. So that we can better serve you, please let us know what issues you had with your order, thank you!
Fast shipping! Good communication and description about item being ordered.
Great customer service and price. I received the exhaust system in 2 days.
Product selection process was excellent.
Web site could not support shipping address different from credit card address. I needed human support via 800 number to place my order. This is lame.
We apologize for the frustration with placing your order online. There may have been a reason why your address was not accepted during the ordering process. A few of these reasons are PO box numbers, APO, new address, etc. Thank you for bringing this to our attention as there also could have been a technical error at that time.
Did the live chat asking for advice on a tonneau coer fit for my 2019 Ford truck. Quick answers and was given a discount as well! Win Win
Fast, friendly and professional service. I wished more companies operated like this.
I talked with Alex and he went above what I expected. He gave me a great deal.
Hi Jerry, thank you for your feedback!
Best customer service delivery on time good price quality products awesome experience
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Auto Accessories Businesses
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Tom, thank you for letting us know about your experience. We are terribly sorry for the frustration with your order. We do our best to keep inventory updated as much as possible but at this time it is very fluid and constantly changing. Please let us know if you need further assistance.