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Shop thousands of accessories for pickup trucks, SUV's, and vans. Browse Ford, Dodge, Chevy, GMC, and Toyota accessories or call 877-216-5446. Since 1998.
RealTruck Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with many customers praising the helpfulness, knowledge, and personalized attention of the staff. Positive feedback highlights the ease of navigating the website and the quality of products, fostering customer loyalty. However, some concerns arise regarding service delays, particularly in order processing and shipping, as well as technical issues during the online purchasing process. Overall, while the company excels in customer support and product offerings, addressing the identified service delays could further enhance customer satisfaction and retention.
This summary is generated by AI, based on text from customer reviews
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Got help via web chat. Sales person manually entered my order to make sure he could select a shipping center that would expedite my delivery as much as possible. Super friendly and helpful.
Looking for replacement nerf bars that mount to the frame (using cab mounting bolts). Worked with Robert J online to find a set of nerf bars. Robert found a pair that were on sale that mounted to the frame.
Purchase was made, and I had the nerf bars the next day.
Excellent experience and my first purchase with Real Trucks. Brandon explained cover differences and ended up spending a little extra, but glad I did. RetraxPro MX cover is pricy retractable tonneau cover, but is excellent quality and simple to install. As the old saying goes "You get what you pay for"!
I ordered a G2 they sent the wrong yr for my truck. I called and told them I wanted to return that on and I ordered the 4Xs. The problem Is I still haven't gotten a call from the returns department so that I can get the other one returned and get my refund.
Your site is one of the few that carried accessories for my Nissan 2022 Frontier King Cab SV, I percussed all from your site. Your chat person verified that they would fit my vehicle. Other sites could not.
Needed running boards and got them, can recommend company to my friends an relatives
I order some side extend mirrors and paid extra money for overnight delivery and 6 days later still no product. Called to cancel order and didn't receive a call back for 2 hours now having to wait 4 to 6 more days for my money back. Stay far and clear from this company it's the worst I've ever dealt with.
The salesperson was very knowledgeable over the telephone and was familiar with the product. The Floor Mats fit perfectly in my 2007 Chevy Suburban
When choosing my bed cover, I had chat windows open with a couple of different online vendors. The RealTruck rep answered my questions patiently and fully while the other abandoned me in less than one minute when I didn't respond right away! The bed cover I ordered arrived at my rural address in less than 48 hours and looks great! Installing it on my '22 Tacoma took more time than anticipated due to a very minor issue with the hardware, a small bit of debris inside a threaded part, that was easy to remedy once I figured out the problem. I would have liked to have a vehicle specific instruction sheet in the box and it took a YouTube search to find RealTruck's install video which you would think would be linked to on the product page, but I found the info I needed with only a little extra effort. The cover itself looks and functions great, fit is spot on and the materials and construction look to be top notch.
Searched the internet for just the right bed mattress for my ram truck full bed 8 foot. Real truck had exactly the item and beyond. Very excited about the find.
Called the customer service to order a truck bed cover. Customer service was friendly and very helpful, appreciate good customer service.
Daniel not only answered my question about the tonneau cover construction, he offered me a few bucks off on it, which sealed the deal.
The first time I called to place an order, the lady that answered the phone was not very familiar with the product that i was ordering and was not able to answer one of the most important question I had about the product. She then offered to give me the phone number of the manufacturer to get the information about the product that I needed. I then proceeded to call the manufacturer directly to get the information I needed regarding the product and the person I spoke to was very helpful and was going to go ahead and place the order directly with the manufacturer. When he told me what the price was, I told him that I was offered a better price from the dealer that I had been speaking to priodr to my call to him. The manufacture in told in that case, it would be better for me to go ahead and buy the product from the dealer, RealTruck, because as the manufacturer, he was not allowed to match or offer a better price than I had gotten from the dealer. Thus I called RealTruck back to place the order and fortunately when I had called back, I got a gentleman that seemed very knowledgeable about the product and was very helpful in helping me place the order.
Very helpful and was able to answer all my questions and confirmed my purchase
The sales representative, Alex, was WONDERFUL. He helped me with my order with no delays and was able to assist me with the proper running boards I was looking for. I'm sure I will be very happy once I install them.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Jeff, we apologize for any miscommunication in regards to expedited shipping. The expedited shipping only applies to when the item ships and not the lead time on the product's fulfillment. I will review your case and ensure this is taken care of ASAP.