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Shop thousands of accessories for pickup trucks, SUV's, and vans. Browse Ford, Dodge, Chevy, GMC, and Toyota accessories or call 877-216-5446. Since 1998.
RealTruck Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with many customers praising the helpfulness, knowledge, and personalized attention of the staff. Positive feedback highlights the ease of navigating the website and the quality of products, fostering customer loyalty. However, some concerns arise regarding service delays, particularly in order processing and shipping, as well as technical issues during the online purchasing process. Overall, while the company excels in customer support and product offerings, addressing the identified service delays could further enhance customer satisfaction and retention.
This summary is generated by AI, based on text from customer reviews
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Still waiting for somebody that might contact with me on the return you should not have to wait for nobody for the information on how to return
This company is very willing to take your money and sell you running boards but when it comes to the return forget that.
I ordered running boards were the wrong running boards. Ordered new running boards they immediately shipped and we're at my door. But when I asked for a refund it would be 2 to 3 days days before they ship me a label.
Still no label. When I call them back and ask where the label was. Now it'll be 5 to 7 days. They have my money for two sets of running boards and very slow to send a label for a return and credit.
The instructions could use a little help but the product is excellent.
The key was talking to some that spoke good English. Someone that knew what they were doing. Someone that knew the products & polite. Thank you
Ordered steps but asked for a deal and got them very helpful would recommend them
Ordered some rims, tires and lug nuts, paid with a loan, at the end they were out os stock on tires and rims, but they mailed me the lug nuts, why would I need lug nuts without rims or tires, now I have to pay for something I don't need, will never ever buy from this store, they leave you hanging
The tech on the phone was very helpful in placing the order and made sure that everything was correct. Looking forward to doing more shopping with them in the future.
Been watching the price for a month & half - Found@ a good price, got on chat line to confirm price then mentioned the flash sale & 5% more taken off price. Kip was awesome!
While I had ordered AMP PowerSteps thru Amazon - RealTruck was listed as the vendor thru Amazon. A day later, I found an ad for RealTruck with 10%off so I called and got the same steps for $150 cheaper... Shows that Amazon does not always have the best prices. Only one issue... I got an email later that stated 'Penny for your thoughts'... Have not seen that penny yet...
Every time I shop with Real Truck it is an amazing experience. They are very helpful and extremely knowledgeable. Called them talked to them and got what I needed fast and easy.
Article came in perfect shape. Instructions are not clear. Includes some extra parts that I needed to look on Youtube to figure out what to do with those. Is just a piece of paper with instructions, must work on that area.
Ordered a machined surface wheel got all black want a 5x5.5 bolt pattern got a universal bolt pattern and now the center bore is not big enough to fit over manual lockouts
Great Customer Service! Craig S. Was very helpful! 111
I was not pleased the agent did not inform me it would take 30 days for the cover to arrive, nor the fact that I had to pay an additional $85.00 to have the cover removed from the delivery vehicle.
I've had a tri-fold before, just got old. I also had a hard top, very heavy, had to take completely off to put something large in truck. Buying experience was complete, short. Ready for my topper, was informed that it had shipped, Tara was helpful as well as Chris. I just received my pakg, Thanks a lot.
I actually placed my order by using the chat function on the website. This was my first time doing this, and everything went very smooth. Cris B was easy to talk with, was knowledgeable, and made the purchase really easy.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members