On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Shop thousands of accessories for pickup trucks, SUV's, and vans. Browse Ford, Dodge, Chevy, GMC, and Toyota accessories or call 877-216-5446. Since 1998.
RealTruck Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with many customers praising the helpfulness, knowledge, and personalized attention of the staff. Positive feedback highlights the ease of navigating the website and the quality of products, fostering customer loyalty. However, some concerns arise regarding service delays, particularly in order processing and shipping, as well as technical issues during the online purchasing process. Overall, while the company excels in customer support and product offerings, addressing the identified service delays could further enhance customer satisfaction and retention.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Excellent!
From the phone conversion for making the purchase all the way through shipping status and the delivery... RealTruck was a PLEASURE to work with.
I highly recommend their attention and courtesy all the way through the process.
Excellent very easy to order
Now this is why people really don't like leaving some reviews making it a minimum of 50 characters is unnecessary
Customer service was great and Very helpful with the order. Item was delivered as promised. Fit perfectly! Would recommend to anyone.
Went to place an order for a dash mat. Site prompts an agent that is slow and doesn't state the "savings" until about 20 minutes into interaction. I ended up getting $1.97 off a dash mat. What a ridiculous waste of time. That's more of an inconvenience than a discount since I'll never get my 20 minutes back. Lame.
Went well. Tyler knew what I had, what my concerns were and found the bed cover that will work.
Sales team helped me went above and beyond very fast service
I had found the Westin HDX Drop Steps on Amazon for less. I did a live chat with real truck and they were abel to price match. I ordered them that same night and by the next day that had already shipped them. This is my second set of these drop steps. I ordered my first set from real truck as well. These steps are very sturdy and fit perfect. They look awesome as well. Pluss they don't drop down that much but enough to give a good step up into your truck. The anti slip pad makes it very safe when your foot is wet. I would recommend these steps to enyone looking for a sturdy and stylish drop step for there truck.
Excellent customer service and quick shipping.
Perfect fit for my truck
I needed help ordering a truck bed cover. I was interested in specific features. The sales person pointed me to the go to item that met my requirements, helped me order it, and it was delivered the next day! He didn't try to up sell to a higher priced product. Highly recommend them.
I ordered a pair of running boards two weeks ago. They shipped in 2 boxes; the running boards in 1 box & the brackets & mounting hardware in the 2nd box. The hardware to mount the running boards to the brackets was missing. After doing an online chat with an agent, I finally made her understand (or so I thought) what was missing. Long story, short, I received a package about a week later that was identical to the one I had originally received; brackets and mounting hardware but NO nuts and bolts to attach the running boards to the brackets! This was also after sending 3 emails to the company. The matter is still unresolved.
Aug. 25,2022
This is the addendum to my original review that I was hoping to provide. After speaking to an agent on Tuesday morning, I got the correct nuts & bolts today. I can finally proceed with installation of my running boards. Still one star because of the frustration I endured prior to today.
Fast response, good knowledge of the product, everything went well with my order
Webb site was informative... called and spoke with a friendly salesman who was able to answer all my questions and complete the purchase in a very short amount of time. Just received my purchase today(08/22/22) and can't wait to install the cover on my truck.
Online customer service was great. Delivery was fast. Directions could be clearer. Using youtube for clarification.
As mentioned awesome customer service and very easy/detailed installation instructions.
They were shipped fast and reasonably easy to install, look great!
Very nice phone conversation with a great deal of help purchased item and it shipped out that day what a good company
Purchased over the phone. The representative was professional and helpful. Along with my purchase, I had an issue with a broken part arriving and bakflip is making it right. Will be back for future purchases.
Very helpful. Fast shipping. So far really like the cover. Easy to install.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members