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RealTruck Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with many customers praising the helpfulness, knowledge, and personalized attention of the staff. Positive feedback highlights the ease of navigating the website and the quality of products, fostering customer loyalty. However, some concerns arise regarding service delays, particularly in order processing and shipping, as well as technical issues during the online purchasing process. Overall, while the company excels in customer support and product offerings, addressing the identified service delays could further enhance customer satisfaction and retention.
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He was very helpful and answered all questions about the product
I had a question concerning a set of OE Wheels. In which my question was more than fully answered. I ended making the purchase. More than happy once again.
Thank you RealTruck!
Everything was scheduled to come in like 7 days out and literally came in within 2 days ordered Saturday and received Monday that was a fast turnaround time i ever had with any company
I was on line purchasing a truck bed mat/ liner. I noticed an offer for a discount with a chat option attached. The "chat" representative was EXTREMELY helpful, got me the discount and assisted with my final purchase. Very impressed with the service received!
I ordered GoRhino sidesteps for my 1995 F250 super cab and the ordering and shipping process was fantastic. Estimated arrival was 5 days, got here in 2. Everything in the box…steps and installation parts. Awesome. Product itself if very good quality and am very satisfied with that. My only negative is the installation instructions. You get one sheet of paper which is barely legible with one diagram only. Also the parts are specific to right and left but are not marked so the "trial and error" effort made installation frustrating and time consuming. I guess if you'd installed these before it would be easy. Looked online for a video and found one deep in YouTube which was just some amateur in his garage having as much trouble as me. Anyway, how long would it take GoRhino to put together an instruction video and post it on RealTruck…15 minutes? Anyway, finally figured it all out and love them on my truck, so there's that.
Very unhappy with my first order. When the box came it had been all taped up from holes in it and looked like it had been opened and tapped back up. I opened the box and seeing all 4 had been put together. The bolts had been put in and the rubber molding had been put on. Took them out and could tell one had already bolted on to a truck. Checked them all out and found that I had two left front ones and two left rear one. I could not believe that something like this could have got shipped out to me!
I've ordered from this company twice. Both times were via chat session in order to obtain any hidden discounts. Both times I received discounts. Unfortunately, both times there were issues. Thefirst time the rep got my billing and shipping addresses mixed up. Part of my billing address was mixed with part of my shipping address. I had to call them to fix and hoped they fixed it. I had only found out AFTER I got a shipping notification as that was the first email I received after my order rather than order confirmation. I was unsure of the resolution. So, I had to call the shipping company to ensure the address issues was fixed. I finally got word from RealTrucks that the issue was resolved ONLY after the item was received. I decided to order again a few weeks later figuring the issue1st issue was just a one time fluke. I was wrong. They did it again. Despite their quick ship and decent discounts, I'm done with them.
Hello, I am sorry for the experience you had with us. This is not the experience that we want to provide to our customers. In order to better assist you with any of your concerns, please provide me with your email or order number.
A very professional and knowledgable customer service operator. Fast and helpful service. A good first experience for me
Dave was very helpful and a pleasure to deal with. He was polite and easy to understand.
I enjoyed the experience It was great Packet ship just like they said it would super thank you
Very helpful and knowledgeable. Did not try to over sell me.
Very nice they was very helpful they was very polite and helpful
I was looking for a replacement part for my running boards. Keemar Ward was super helpful and found the part I was looking for. I looked on line for the part but couldn't find it, so I try 5 different times to contact the manufacturer who made my running boards and still have not heard a response from them in over 10 days. When Keemar looked it up he found if within a couple of minutes and it reminded me what great customer service was! Thanks Keemar!
Great customer services, very helpful and informative. Providing detailed information on products that I asked about. He gave me his honest opinion on the 2 different tonneau covers I was looking at and provided the reasoning behind what he was saying and as luck would have it - the better cover was on sale so it was a bit less expensive the original one I was looking at.
Responsive on the chat and helped me get what I needed for seat covers
A simple question turns to a sale. Hoping it works well.
Chris was very helpful and had product knowledge. Great experience
Glad we could help, David!
The customer support team was very knowledgeable and help me select the best product suited for my truck
We appreciate your feedback!
Now I'm working on my second return of a bed cover. The frist one was for the wrong year Ram and now the second one came in damaged. All together it's been almost a month now waiting to get a cover for my truck. Not to mention I've been out 1600 + bucks for that long. I just wished I wouldn't have to wait almost a week just to get a return approved. FYI FedEx is a sub-par shipping company and I would suggest giving your customers the option of alternative shipping. I would pay more not to have FedEx handle any of my items.
Hello Chase, I hope you can accept our apology for the slow response times to your request. For me to personally address this for you, please provide me with some information about your order such as order number, support ticket number, or email. I am looking forward to your response!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Keith, I'm sorry to hear there was a problem with your order. So that I can investigate further, please send me your email, support ticket number, or order number so that I can help find a resolution for you asap!