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Shop thousands of accessories for pickup trucks, SUV's, and vans. Browse Ford, Dodge, Chevy, GMC, and Toyota accessories or call 877-216-5446. Since 1998.
RealTruck Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with many customers praising the helpfulness, knowledge, and personalized attention of the staff. Positive feedback highlights the ease of navigating the website and the quality of products, fostering customer loyalty. However, some concerns arise regarding service delays, particularly in order processing and shipping, as well as technical issues during the online purchasing process. Overall, while the company excels in customer support and product offerings, addressing the identified service delays could further enhance customer satisfaction and retention.
This summary is generated by AI, based on text from customer reviews
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I ordered a Dee Zee bed mat for my Silverado. They were very pleasant to chat with. It came very quickly and was exactly what I was looking for.
Excellent on line experience. From order to quick delivery. Product was easy to install and quality all the way!
The gentleman took my order confirmed it would fit my vehicle and when it arrived it fit perfectly without having to alter anything!
Every aspect of my experience was exceptional! I thought the "chat" folks were very responsive and helpful.
Easy purchase process and great customer service. Fast shipping with updated tracking info. I will definitely purchase again and recommend Real Truck
Brandy the service supervisor did an excellent job turning this sale around. I was very frustrated after spending close to $3700. 00 and not getting a correct part but she corrected this situation. Thanks
It doesn't fit without buying more parts. The seller suggested I contact the manufacturer. They should have supplied the parts. Poor customer service.
I was struggling selecting between two different truck bed covers. I ended up doing a chat with an online representative. They not only helped me get the best cover, but provided me with an additional discount. I will definitely be using and recommending Realtruck to everyone!
ALL GOOD! ALEX AND RICHIE BOTH WERE VERY GOOD IN HELPPING ME TO GET EXACTLY WHAT I NEEDED EASILLY & QUICKLY!
Just ordered MX4 on a Thursday and expect to receive on Monday. Talked with rep online and had all questions answered. He also helped me with order. Look forward to installing new cover. All reviews I looked at were positive with customer service. Hope I don't need them, but sure they will help if needed.
The chat was live, got me a better deal, and walked me through the whole thing. Super easy
We ordered the parts on October 13th today is November 4th still do not have our parts
Hello Eric, I hope you can accept our apology for the delay in shipping. For me to personally address this for you, would you please provide me some information about your order such as order number or support ticket number, or email? Looking forward to your response.
Very good... started with a chat but the individual called me to reassure that I was ordering the right product... did not happen with another supplier which ultimately did ship the wrong cover which was totally their fault. Amazing how just a little one on one conversation results in a satisfied customer and less cost and aggravation for everyone.
Great contact with Greg. Helped me find exactly the right product for my truck
Thank you for all your knowledge and friendly service
The girl that help me was very nice, she even helped me with a quote that was given to me 2 weeks ago
The person that took my order, over the phone, was very helpful. He even followed up, after the sale, with a couple emails giving me shipping information.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Mike, I am sorry for the experience you had with us. This is not the experience that we strive to provide to our customers. Please let me know how we can best resolve this issue with you. Thank you!