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Shop thousands of accessories for pickup trucks, SUV's, and vans. Browse Ford, Dodge, Chevy, GMC, and Toyota accessories or call 877-216-5446. Since 1998.
RealTruck Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with many customers praising the helpfulness, knowledge, and personalized attention of the staff. Positive feedback highlights the ease of navigating the website and the quality of products, fostering customer loyalty. However, some concerns arise regarding service delays, particularly in order processing and shipping, as well as technical issues during the online purchasing process. Overall, while the company excels in customer support and product offerings, addressing the identified service delays could further enhance customer satisfaction and retention.
This summary is generated by AI, based on text from customer reviews
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Cancelled order due to item not shipping on stated date and sales tax being charged for a city and county I don't reside in. Contacted RealTruck they refused to address the issue of the sales tax and wouldn't do anything regarding the shipping. Requested to cancel the order, RealTruck shipped the item anyway. So, they couldn't ship as promised, but shipped after cancellation. Contacted RealTruck to get a return authorization. Didn't receive the return authorization. Contacted RealTruck again and was told it would be 3-5 business days before someone would begin working on the return authorization.
Terrible. What good are the railings if they can't be installed on the truck? Shipment did not come with anything to install (brackets or hardware).
Tucker, I’m sorry to hear that your product was missing parts when it arrived. If you can provide us with additional information regarding your order, I’d be happy to work on getting replacements sent your way.
Product was delivered as promised. Quick and easy!
Sales person very knowledgeable and helpful. I got to order what I was looking for very fast.
I was having trouble finding the right item to fit my truck
The gentleman that helped me went above and beyond
To help was very knowledgeable and friendly and patience
He is an asset to your company
Thank him for me
The thickness of the mat is just right 3/8 of an inch.
I'm going to use stainless steel screws.
Fast shipping and a great price. I'll definitely be back and recommend to others
I just love it when a live person answers the phone and knows what I want. Thanks..
Excellent experience! The person helped me with all the info I needed for the purchase and installation of my new F 350 bed cover.
I had a issue with shipping date on wheels. A supervisor personally call me and RBP Wheel VENDER AND GOT THE BALL ROLLING ASAP I WOULD HIGHLY RECOMMEND THEM AND WILL USE Them AGAIN!
I ordered my Nerf bars on Friday and got them on Saturday. I don't know how that happened, but it did. I haven't installed them yet, but everything looks like it should fit right on as described.
Quick, professional transaction. Fast Shipping. Excellent pricing on Running Boards.
I called in looking to purchase a specific item and the representative found precisely what I wanted, had it ordered, and was on its way in minutes! I ordered this product Friday, October 28,2022, and it was on my doorstep this morning when I left for work at 6:00 am on October 31,2022! I ordered a large set of truck side steps
We appreciate your support!
Have been trying to source a power stop brake kit for my Dodge Ram 3500 for months, RealTruck made it easy and fast! Chatted directly with the company on a Sunday, and they satisfied my needs quickly! HIGHLY recommend!
We're happy to hear that your order was a complete success!
Great, receiver item in 3 days and installed already
Thank you for your support!
The associate was very knowledgeable and helpful. My first time purchasing and it won't be my last. And I could understand him.
Thank you for your feedback!
Worked with Jeremy was very knowledgeable I replaced the original steps on a 2022 Nissan Frontier because I was getting rock chips with the ones that were on there
Excellent experience they were able to use my credit I had on file from a previous return.
Ordered motorized running boards made by rock slide for my 2022 ford bronco 2 door wildtrack from real truck had them in a week. About 4 hrs to put them on work great
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Jeff, I am sorry for the experience you had with us. This is not the experience that we strive to provide to our customers. Please let me know how we can best resolve this issue with you. Thank you!