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RealTruckReviews 8,255

4.3

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Shop thousands of accessories for pickup trucks, SUV's, and vans. Browse Ford, Dodge, Chevy, GMC, and Toyota accessories or call 877-216-5446. Since 1998.


realtruck.com
Founded in 1998
Ocala, FL, United States
+190
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RealTruck Reviews Summary

The company enjoys a strong reputation for exceptional customer service, with many customers praising the helpfulness, knowledge, and personalized attention of the staff. Positive feedback highlights the ease of navigating the website and the quality of products, fostering customer loyalty. However, some concerns arise regarding service delays, particularly in order processing and shipping, as well as technical issues during the online purchasing process. Overall, while the company excels in customer support and product offerings, addressing the identified service delays could further enhance customer satisfaction and retention.

This summary is generated by AI, based on text from customer reviews

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Michigan
1 review
0 helpful votes
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Mirrors
November 25, 2022

The gentleman was very knowledgeable, and professional to speak with. He knew exactly what I needed for my truck. I will definitely do business with RealTruck again in the future. Very fast shipping too. Thank you.

Date of experience: November 25, 2022
Michigan
1 review
0 helpful votes
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5 star review
November 25, 2022

I ordered a Steelcraft H.D. Front grille guard for my 2018 Chevy Silverado. On 11/14 received it on 11/23 very fast shipping. With NO damage. Their customer service was great their shipping department is 5 Star my grill was bubble & rubber rapped covered. Excellent protection. With free shipping. I had a good experience with REAL TRUCK & would recommend it GENE

Date of experience: November 25, 2022
Ohio
1 review
0 helpful votes
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Ordered a tonneau cover for my 2023 Ford Maverick Hybrid. Received excellent guidance through live chat and ended up with a Facebook Forums discount to sweeten the deal, with free shipping.

Date of experience: November 24, 2022
Florida
1 review
0 helpful votes
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3" nerf bars for 2022 Jeep Gladiator
November 24, 2022

Great product, Easy install. Only problem: I received 6 10mm washers ( needs 12) and they were a little bit to small ( had to drill them out.).

Date of experience: November 24, 2022
Arkansas
1 review
0 helpful votes
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Great Customer Service
November 24, 2022

Easy transaction and more impressed that when I called I was speaking to an American. Thank you Anne

Date of experience: November 24, 2022
Washington
1 review
0 helpful votes
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Great service
November 24, 2022

I was looking for a bed cover and looking at a roll-up. I had a price range but the person who I was talking to suggested a couple different ones instead of just showing the top price of my budget.

Date of experience: November 24, 2022
Pennsylvania
1 review
0 helpful votes
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Great Purchase Experience!
November 24, 2022

Thank you to Alex for the great recommendations and advice. I would recommend this site and customer service to anyone in the market for tonneau cover as well as all other products they carry. Thank you!

Date of experience: November 24, 2022
New York
1 review
0 helpful votes
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Smooth
November 23, 2022

The process was easy.I got a better price by chatting with a rep.It would have been easier if I had the best price up front.

Date of experience: November 23, 2022
Florida
1 review
0 helpful votes
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Forever More
November 23, 2022

Outstanding they always have excellent accessories that you can buy.

Date of experience: November 23, 2022
Florida
1 review
0 helpful votes
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Awesome customer service!
November 23, 2022

The rep was amazing! Got me taken care of quickly! Would definitely work with them and RealTruck again.

Date of experience: November 23, 2022
Eswatini
1 review
0 helpful votes
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Excellent purchase experience!
November 23, 2022

I had a few questions and started a chat with Will. He was very helpful and placed my order for me with a Black Friday deal!

Date of experience: November 23, 2022
Massachusetts
1 review
0 helpful votes
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Great customer service
November 23, 2022

Service was great and price. Agent was able locate my item and get the order processed without issues.

Date of experience: November 23, 2022
Illinois
1 review
0 helpful votes
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Great place to do business with
November 23, 2022

I have ordered different parts for my truck from them. Always prompt in shipping and great prices

Date of experience: November 23, 2022
Maryland
1 review
0 helpful votes
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Chelsea was just awesome
November 23, 2022

Chelsea was just awesome nothing more to say she did everything and made it an easy process and I felt comfortable and confident when situ everything she explained.
Thank you will be referring teammates.
10/10

Date of experience: November 23, 2022
Michigan
1 review
0 helpful votes
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Outstanding Experience
November 23, 2022

I have purchased two items from RealTruck … AMP Extreme Power Steps and the BAK x4s Tonneau Cover. Tremendous customer service … always helpful in guiding me through the purchase process. The two products are of Outstanding quality. RealTruck is my go to going forward. Quality Service, Quality Products, and Competitive Pricing. What's not to like.

Date of experience: November 23, 2022
New York
1 review
0 helpful votes
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I called back for a previous negative experience that I had had, and the young ladies were very professional knowledgeable and courteous, they took care of my problem immediately thank you RealTruck! I will keep being a loyal customer.

Date of experience: November 23, 2022
Connecticut
1 review
0 helpful votes
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Excellent Customer Service
November 22, 2022

I was pleased to receive a phone call from one of the sales reps informing me that they'd located an item I'd previously ordered but became Out of Stock from a distributor they use. Not only did they call to tell me it was now available, but they matched the previous price (which was less expensive than the current price).

Date of experience: November 22, 2022
Missouri
1 review
0 helpful votes
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Waiting
December 22, 2022

Just to clarify. Customer service did all they could. The problem being the shipping facility. I was promised a delivery date. This whole ordeal created a big problem for us.

Date of experience: November 22, 2022
Lauren S. RealTruck Rep
over a year old

Hello, I am sorry for the experience you had with us. This is not the experience that we strive to provide to our customers. Please let me know how we can best resolve this issue with you. Thank you!

Colorado
1 review
0 helpful votes
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Drop Down Menu
December 22, 2022

I made a mistake purchasing Ram Classic vs Ram New body truck bed liner. My fault. I should have paid more attention to the drop down menu, double check when clicking menu. Separate tabs would be helpful.

Date of experience: November 22, 2022
Lauren S. RealTruck Rep
over a year old

Will, we appreciate your feedback. Please provide me with additional information regarding your order and I’d be happy to work on getting replacements sent your way.

Colorado
1 review
0 helpful votes
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Great customer service!
November 22, 2022

I had a couple tonneau covers narrowed down and the online chat feature helped me ask questions and make my decision in a reasonable time. They even helped me expedite the checkout process.

Date of experience: November 22, 2022