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Shop thousands of accessories for pickup trucks, SUV's, and vans. Browse Ford, Dodge, Chevy, GMC, and Toyota accessories or call 877-216-5446. Since 1998.
RealTruck Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with many customers praising the helpfulness, knowledge, and personalized attention of the staff. Positive feedback highlights the ease of navigating the website and the quality of products, fostering customer loyalty. However, some concerns arise regarding service delays, particularly in order processing and shipping, as well as technical issues during the online purchasing process. Overall, while the company excels in customer support and product offerings, addressing the identified service delays could further enhance customer satisfaction and retention.
This summary is generated by AI, based on text from customer reviews
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Ordered car visors/rain deflectors. They fit perfectly, and are not cheap plastic that one would get from China. Solid quality…and would you believe it…made in America. No regret on this purchase.
Excellent experience with Rep taking my order over the phone. Could not have been better.
I think the support staff member that helped me was Chelsea and she was AMAZING. She found the best deals and made sure I was happy and confident before I made my purchase! Provided pros and coms for each brand and style and everything. The cover itself is strong and secure. I am excited for the new addition to my Maverick :)
I cancelled an order within 4 hours by LIVE CHAT, on a Sunday before lunch. LIVE CHAT said they canceled the Order. Monday morning, I corrected and replaced my Order by phone with a Salesman, with a new Number. The Salesman also confirmed CANCEL the previous order. I am still receiving one of the items (duplicated) from the first order. Now I have to return it to the FED EX, +40miles away.
BUT they are very FAST to SHIP, So that's not a bad thing.
Great customer service and support. Wonderful help finding exactly what I needed and good pricing
Erin responded quickly and offered a discount, small but adequate. Gave a great description of the cover I was interested in. I had viewed a number of sites and this on caught my attention due to a discount being offered. Prices were similar but better than most.
So easy to deal with bought a tonneau cover that was not right and did not like it, but they returned it with no questions asked other than information for returning and replacing
I love how fast and easy the customer service is they helped me a lot.
Online with chat help…. Very pleasant, very smooth, extremely helpful! So easy to get the right part on order at a very good price
I wanted a truck cover, Erin delivered!
Price seemed reasonable. I just hope it can be delivered on time for winter.
So I can see if I made a great deal!
Great customer service via phone call to place the order.
Truly satisfied. The chat feature made things easy and guarantees that I receive the correct product
As always anything I order come lightning fast! This is my go to site for my truck needs!
Was looking for this item for a long time. Always out of stock locally. Finally pulled the trigger here and got a much better price then anywhere else. Will always look here 1st from here on out.
Web messaging help me out quickly with several questions I had then setup my purchase checkout right away. Very helpful and fast.
Ordered the rRevolver X4Sand it arrived very quickly. However, no installation instructions or hardware were included. The frustrating thing about that is their customer service and parts fulfillment are not handled by the people who sold the unit and they have no idea how quickly they can get the parts to me.
Will D. Was a great help in ordering the parts that I was interested in. Answering all my questions in a timely manner.
My biggest complaint is the chat feature disables and loses replies very quickly. I experienced the problem multiple times during one purchase. The chat would show "Error" at the top while a rep was looking into something or checking something, and then any message I send is lost. I refresh the screen and the chat resets to the computer, but I can see the last message from the rep only. It's great that it retains the information, but the repeated Error and loss of connection with the rep is frustrating. Otherwise, I'm very happy with the transaction and prices.
Overall a good experience. Found what I needed online and called to confirm the wheels and tires were compatible with the truck and in stock. The specialist was very helpful and in the end I had to make the purchase over the phone in order to secure the parts.
Thomas Goedmakers Was very helpful in assisting my orders. Know their product so well. The ordering process through him was a breeze. I guess the only thing negative I can say is that my order still has not arrive yet. He said 2-3 days. FedEx telling me this Friday. But we'll see.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello David, I am sorry that the product did not meet your expectations. So that I can investigate further, would you please send me your email, support ticket number, or order number so that I can help find a resolution for you?