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Shop thousands of accessories for pickup trucks, SUV's, and vans. Browse Ford, Dodge, Chevy, GMC, and Toyota accessories or call 877-216-5446. Since 1998.
RealTruck Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with many customers praising the helpfulness, knowledge, and personalized attention of the staff. Positive feedback highlights the ease of navigating the website and the quality of products, fostering customer loyalty. However, some concerns arise regarding service delays, particularly in order processing and shipping, as well as technical issues during the online purchasing process. Overall, while the company excels in customer support and product offerings, addressing the identified service delays could further enhance customer satisfaction and retention.
This summary is generated by AI, based on text from customer reviews
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Jermey answered many questions and helped me change from my initial thought of Tri-Fold to Roller. Basically same price.
Purchase was very easy and customer service helped me find the bed cover I wanted and order it at the best price
Morgan from the chat was extremely helpful in helping me select the right cover for my truck. She gave options within my budget and was patient to help make the right decision. I settled on the RetraxOne MX based on our discussion. I highly recommend RealTruck and will be a repeat customer.
Very easy to order on line. Shipping is very fast, the tonneau cover fit perfect. Over all Real Truck did a stand up job.
CALLED AND TALK TO ONE GUY ONE DAY / DAY 2 TALK TO ANOTHER GUY/DAY 3 FINIALLY GOT ORDER/ SERVERAL DAYS LATER GOT AND CANCELLED ON ORDER/ SAME DAY CALL TALK TO ANOTHER GUY HE ORDERED THEN AND TOOK PAYMENT. ALL 3 DAYS EACH GUY SAID HE WOULD CALL US BACK FOR PAYMENT AND NEVER DID. WE ALMOST TOOK TO FINDING SOME ONE ELSE THAT HAD THE SAME PART.
I feel like I got a good price for the Gator Trio tonneau cover. The cover arrived earlier than expected. Have not had time to install on the truck yet.
Don't remember the gentleman's name that helped me out with my purchase but he was great he made sur I understood what I was purchasing and not just trying to sell me something good people
We received $20 off and free overnight shipping on our truck bed cover. It was easy to install and looks nice! Hopefully, it'll keep out the rain!
Delivery was less than 1 week. Product came nicely packaged.great customer service.
Great customer service reps to work with. Wish all reps that we deal with could so helpful and courteous.
Easy site to use, ordering a snap with help from sales person.
I was having trouble finding correct part #s and Jeremy was great and got me all squared away
I am very happy with my experience in chatting with Lee J. She was very helpful in making sure I was selecting the right product. It was a Pace Edwards UltraGroove Electric Tonneau Cover.
Anne, was super on what tonneau cover I needed. Double checked the correct color. Gave me a discount and paid for the shipping I can hardly wait for it to arrive.
Great experience with Victor R. Got me a great deal, shipped out super quick. Very pleasant experience overall!
Excellent experience purchasing a set of stainless nerf bars at a great price with free shipping. Chatting with Dan helped make the purchase go smoothly and even added another discount!
We're thrilled to hear your order was a complete success!
Your associate Ashley was thorogh, knowledgeable and friendly' She was a real pleasure to deal with.
Promote her and give her a raise - you don't want to lose her!
Rep helped me thru finding the right part and also got me $50 off roughly!
I called in my order in. Short wait time. The salesman helped me out and answered all my questions.
I had made a mistake on the address to ship to and the customer service was great. They were right on it and changed it even after it had been shipped and still receive my cover on time. Great job. Thanks for everything.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We are terribly sorry to know about your frustrating experience with our company. This is not how we usually work, and we would appreciate an opportunity to look deeper into the issue and aid in a resolution process for you. Please reach back out to me with some details about your order such as order number, email, or support ticket number so we can help asap!