On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Shop thousands of accessories for pickup trucks, SUV's, and vans. Browse Ford, Dodge, Chevy, GMC, and Toyota accessories or call 877-216-5446. Since 1998.
RealTruck Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with many customers praising the helpfulness, knowledge, and personalized attention of the staff. Positive feedback highlights the ease of navigating the website and the quality of products, fostering customer loyalty. However, some concerns arise regarding service delays, particularly in order processing and shipping, as well as technical issues during the online purchasing process. Overall, while the company excels in customer support and product offerings, addressing the identified service delays could further enhance customer satisfaction and retention.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
While shopping online for a tonneau cover I chatted on line with a very helpful company representative who answered my questions and found the perfect one that was on sale!
Service was quick and efficient. The agent new my name and had my previous order which made things that much more efficient.
This is always the easiest and most friendly company to work with. Never a hiccup or problem at all.
Will D. Was friendly, helpful and very knowledgeable, great job Will, your customer service skills are exceptional. You have earned your company a customer for life
Worked as advertised! Good price. Easy to apply and will help keep tailgate area dry and clean.
An item I ordered was backordered and customer service helped me find a replacement that I could order that was available. They made the whole experience very easy and they resolved the issue incredibly fast.
I had a great experience on your site. The interaction with Morgan via the chat was easy and super helpful
Went well. Delivered in a few days undamaged. Good quality products
I had placed an order. Changed order 2x and customer service and staff had taken care of every detail. Thank you..
CUSTSTOMER SERVICE REP WAS VERY HELPFUL WISH I COULD HAVE JUST TALKED TO HIM ON THE PHONE I DO NOT LIKE GIVING CARD INFO ON LINE
RealTruck delivers the complete order quickly. No waiting for partial shipments.
First of all, the online chat was awesome. The person was professional and so helpful. The cover came in a week early and in awesome condition. It only took us about an hour to install and with me just having had a 4th back operation, we did it easily. It does leak a little on each side of the bulk head but I believe it is because we have it set a bit far to back.
Put the liner in my bed - and just the knee saving while installing is already worth the purchase price.
Excellent products and descriptions of the products. Great customer service, and very professional.
I ordered tool boxes for 2 of our work trucks. Great price and speedy shipping.
Fast and easy associate was very helpful. Not only in helping me find what i was looking for but also finding mebthe best price. Will definitely be using them in the future.
Chat rep was very responsive and helpful. Directed me to a couple options and was patient
Online chat with salesman was very helpful! Will definitely order from the site again
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Erasmo, I apologize we were not able to fulfill your order in time for your needs. Please reach back out to me with some details about your order such as order number, email, or support ticket number so we can look into your order status for you!