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Shop thousands of accessories for pickup trucks, SUV's, and vans. Browse Ford, Dodge, Chevy, GMC, and Toyota accessories or call 877-216-5446. Since 1998.
RealTruck Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with many customers praising the helpfulness, knowledge, and personalized attention of the staff. Positive feedback highlights the ease of navigating the website and the quality of products, fostering customer loyalty. However, some concerns arise regarding service delays, particularly in order processing and shipping, as well as technical issues during the online purchasing process. Overall, while the company excels in customer support and product offerings, addressing the identified service delays could further enhance customer satisfaction and retention.
This summary is generated by AI, based on text from customer reviews
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Online chat with salesman was very helpful! Will definitely order from the site again
Went to chat for information. Answered all questions and seamlessly placed the order.
Got the item fast at a great price. Fits the Ford Maverick perfectly.
I ordered 3 items for my Tundra pickup and she was very helpful. Great prices and fast shipping
Excellent customer service. Super quick. Great price.
We ordered a brush guard for a 2020 GMC 2500 on 9/21/2022. Called and Ashley let us know we had the wrong item. Bracketry was wrong. She gave us the correct information and said she would send us a Return Authorization (we did not get anything) When I inquired where the RMA was they informed us we could not return. Nothing on the site led us to believe we had purchased the wrong item. The only difference is BRACKETS? Now I can't return this huge thing but I cannot get the correct item because its out of stock! HUGE mess and no one calls me or emails me?
I am not apply about cancel policy that it takes so long to put credit back on my card.
Hello Jane, I hope you can accept our apology for the slow response times to your request. For me to personally address this for you, would you please provide me some information about your order such as order number or support ticket number, or email? Looking forward to your response.
I purchased a new car and it came with carpeted floor mats. I wanted to upgrade to all weather mats. I had never heard of Real Truck until I searched the internet. I found the floor mats and cargo mat that fit my car. There quality and price is the best compared to others. The experienced salesperson directed me to the exact fit.
Excellent customer service and a great deal. The chat function of the online service was very easy to use. Zero % financing is a no brainer.
Great so far but parts just ordered, and not shipped yet, so I can't fully review this yet
Hi Jim, thank you for taking the time to leave a review for us. Please reach out to me with your email, order number or support ticket number so that we can look into your order status for you.
Very pleasant and knowledgeable sales person (can't recall his name). Answered my questions and helped with order. Will have more to add when cover is delivered and installed on truck
When shopping out accessories for my vehicles I always always always check multiple sites for the best price(s) like most consumers. RealTruck almost always has the best deals.
Great experience shopping looking forward to order.
Went to order a Retrax one XR, not only that they were very helpful and informative but they also gave me an awesome deal plus an extremely fast shipping! Was supposed to arrive within 2 days but Fedex got it delayed, still came blazingly fast on the third day! Package was in great shape, no damage and is now fully installed on my Tundra!
I bought a storage bin from Real Truck, but somehow checked a wrong box and got the wrong bin for my truck. I did a online chat with customer service, a great feature to have, explained the issue and they took care of it. They helped me with the return/exchange, not push back at all - they were excellent. I've bought several things from Real Truck over the last couple of years and like to do business with a company that takes care of you.
Thanks very much Real Truck
My ordered was shipped the same day as it was ordered.
Customer service staff was very knowledgable, friendly and helpful. Rims getting delivered today- super fast turn around time. Thank you!
I was very satisfied with the assistance of Tereancia Walker when I ordered my Tonneau cover. All my questions were answered in a friendly and efficient manner. I highly recommend using Realtruck to order what you need for your vehicle.
Fast shipping and great customer service and where very knowledgeable on the product.
Reps very helpful and polite. Just waiting on the bars so I can install them. Hopefully all needed hardware is included like the sits says.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Tim, we are terribly sorry to know about your frustrating experience with our company. This is not how we usually work, and we would appreciate an opportunity to look deeper into the issue and aid in a resolution process for you. Please reach back out to me with some details about your order such as order number, email, or support ticket number. Looking forward to your response.