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Shop thousands of accessories for pickup trucks, SUV's, and vans. Browse Ford, Dodge, Chevy, GMC, and Toyota accessories or call 877-216-5446. Since 1998.
RealTruck Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with many customers praising the helpfulness, knowledge, and personalized attention of the staff. Positive feedback highlights the ease of navigating the website and the quality of products, fostering customer loyalty. However, some concerns arise regarding service delays, particularly in order processing and shipping, as well as technical issues during the online purchasing process. Overall, while the company excels in customer support and product offerings, addressing the identified service delays could further enhance customer satisfaction and retention.
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Sales person Chris was very helpfull in guiding me in the right direction of the cover I needed for what I wanted it to do
Great service and prices. Professional service from the sales representative.
My order was canceled twice even though I requested that it be put on back order rather than be canceled. I would rather then contact me before canceling an order. Instead they canceled it without any notice
Butch was a great help to me,finding parts for my wife's new jeep. He was happy to help me find the immediate parts that I wanted. Plus took more care of the parts I will be ordering over the next few weeks. I will be ordering nerf bars on Tuesday. And a deer slayer bumper after that. Hope to find a roof cargo basket and seat covers. Butch made me feel like he cared about what I wanted and not just sold me any old thing. I hope he is there when I call for the rest of these parts. THANKS BUTCH
Helped me get exactly what I needed for my truck. Great customer service
Due to weather conditions, paid Express delivery was delayed by 1 day. Installation was easy and quick. Snapping it shut is a bit difficult and the rubber piece is inside the tailgate not on top so hopefully it won't leak. Time will tell.
My recent purchase of the blackhorse grilleguard thru the salesperson was easier than expected and it shipped to me immediately, received within 2 days.
YOU CAN SPEAK TO A REAL PERSON AND TRUELY GET PROFFESIONAL HELP.
The product was shipped faster than expected and arrived as scheduled. The product was as described, installation very easy even at zero degrees. I will buy from Real Truck again.
Thank you
Real Truck found the part I was looking for and had it shipped quickly!
Great support and assistance to clear issues. Due to the fact my first order had been cancelled for billing address issues
Shipped to the wrong address. Was supposed to come to my job but they shipped it to my house & left on my porch where my dIsabled wife had to drag into the house & was not signed for. This was the first time anything was wrong but all fit perfectly despite the shipping being messed up
Hello David, I am sorry for the experience you had with us. This is not the experience that we strive to provide to our customers. I have sent this issue over to the correct team so we can resolve it and prevent this in the future.
I am very pleased with the product, and the customer support, I can only say the only concern I ran across was when discussing installation with support, it seemed to be very straightforward and easy based on the discussion, but in reality there was 23 steps to the procedure. It was still not all that difficult, but still not too difficult to complete. Overall I am satisfied.
The rep was awesome. He put me on hold for a few minutes so that he could call the manufacturer to find out some information. He told me the good news and which enabled me to make the purchase. Keep up the good work!
Take care!
I purchased a new 2023 Nissan Frontier and I needed a tonneau cover. I looked all over the Internet and this was the only place that had one that looked easy to install and was good quality. I ordered the product and it shipped the same day which was on a weekend. The cover showed up earlier than expected and it was shipped free of charge. I watched a video on their website for installation and everything went exactly as shown in the video. It took about 10 minutes. If I need more accessories I will definitely buy from RealTruck. Great job RealTruck, great product, thank you.
The customer service and knowledge of products is spot on.Have purchased before and recently and definitely will in the future
Very knowledgeable, friendly, painless experience. Great to do business with. Will definitely do business with them again!
On-line chat and representative's help was excellent! Product looks to be a quality product. Price was OK, less that any competitor, but we all want things to be cheaper. The only reason I'm not giving 5 stars is because the Tonneau I bought is not in stock ready for a fast shipment when I need it. They are built to order for my 2023 Truck, and I have to wait about 25 to 30 days to receive it. Also, I would prefer to rate my purchase and experience after I receive it.
Greg our customer service person answered questions we had and decided to follow through with our order.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello John, I am sorry for the experience you had with us. This is not the experience that we want to provide to our customers. In order to better assist you with any of your concerns, please provide me with your email or order number so we can look into this and help.