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Shop thousands of accessories for pickup trucks, SUV's, and vans. Browse Ford, Dodge, Chevy, GMC, and Toyota accessories or call 877-216-5446. Since 1998.
RealTruck Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with many customers praising the helpfulness, knowledge, and personalized attention of the staff. Positive feedback highlights the ease of navigating the website and the quality of products, fostering customer loyalty. However, some concerns arise regarding service delays, particularly in order processing and shipping, as well as technical issues during the online purchasing process. Overall, while the company excels in customer support and product offerings, addressing the identified service delays could further enhance customer satisfaction and retention.
This summary is generated by AI, based on text from customer reviews
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Was unable to finish checkout on website but phone call was good and helpful.
I was supposedly surprised when I was shopping online and reached out in the chat service to have Kevin Dunham help me. He was very responsive and quick to make sure all my parts fit on my truck. He took me through the process and got my order complete quickly I would highly recommend anybody needing to order online to go through Kevin Dunham.
What I was told did not happen had to call cust service following day to find out your people can't type.
The gal that helped me was very knowledgeable and helpful. Can't wait for my new wheels to show up.
I will be looking for other things for my truck at REALTRUCK in the future. It was the great service that will have me shopping here again.
This is all done on Chat, which was very very effective. The agent helped me and guaranteed they fit. We talked about a discount for being a fire fighter and I got a discount and she sent me the secure link and I paid for it and got the confirmation, so it was all good.
Could not finish my order online, called in and got fast courteous service
Have received neither yet. Order operator was not helpful at all and ended up with the wrong bed mat that I have to send back.will I return to be determined
Hello Craig, I am sorry for the experience you had with us. This is not the experience that we want to provide to our customers. In order to better assist you with any of your concerns, please provide me with your email or order number so we can help.
I ordered a bug deflector and was surprised had what needed. 2023 GMC. Also gave me better price.
Great service, fast shipping,
And great prices, overall great
Shopping couldn't be easier, look up your item on line, add to cart, pay and they ship it out the next day, and then it shows up in two days - what'd better than that for shopping on line?
All the products I have ever gotten are of very good quality, that's really important when all you have is a picture and a description, it brings comfort knowing their products are of good quality.
It was any easy project, no experience necessary. Biggest problem is there are no cutouts for lights, plugs etc in the bedrug, it's extremely if not impossible to make the cuts with a razor knife
I purchased a 5'-2" bed rug for my truck. When I received this rug, it was for a 5ft long bed. (2" short). The incorrect rug was sent to me. I started the return process through the chat session. They asked if I wanted to exchange mine for the correct one, I said yes. They told me that once they see that I have shipped it back (via fedex), that they would get the correct bed rug ready to shop back to me. The bed rug arrived at your facility yesterday, 12/28. I got back on a chat session to ask when the new one would be shipped. They said I've been issued a refund and won't see it till Thursday and that I'd have to reorder a new one fit for my truck.
Um, I did during the first attempt, YOU sent the wrong one. If I would have known I was getting a refund, I would have bought another last week so I wouldn't have much wait time.
I was told it would be an even exchange, but that was not true. I shouldn't have had to re-purchase the item I expected to get in the first place. This was a fail on your guy's part.
Hopefully the correct one will be sent this time and I won't have to deal with this again.
Hello Shawn, we are terribly sorry to know about your frustrating experience with our company. This is not how we usually work, and we would appreciate an opportunity to look deeper into the issue and aid in a resolution process for you. Please reach back out to me with some details about your order such as order number, email, or support ticket number so we can help asap!
Great and friendly. Lady went well above and beyond for great service!
While looking over different sites and the big stores for a tonneau cover I found real truck. I accidentally hit the live chat button. It was Ami. I was immediately assured no bot here! We had a quick joke but she went to work finding what I needed quickly. A better than expected price on one item and two other prices were what I did expect. Tonneau arrived quick and on time. Others to follow. Thank you Ami.
I was connected to Victor. He was able to answer my many questions with detailed information. He was able to find/recommend items that would fit my truck. We had been traveling when high winds in WY ripped my bed cover off my truck so we were in need of finding a better replacement. We believe Victor helped us do just that. I wouldn't hesitate to work with him again.
Debt acct, asap. Refund return 5 to 7 days B.S.
Figure it out, it should be asap.
Yeah I got JABBED!
Hello Arthur, I hope you can accept our apology for the slow response times to your request. For me to personally address this, would you please provide me some information about your order such as order number, support ticket number, or email? Looking forward to your response.
Called BAKFLIP direct! After a couple minutes of bull$#*!ting I ordered my top. It shipped the next day and had it installed no issues in 30 minutes. Great doing business with BAKFLIP!
When I ordered, they quoted a delivery date about 7 to 10 days out.
Later they notified me that there were delays and the manufacturer wouldn't ship until about 4 weeks. So they promised me something they didn't really have in stock. Seems like a lie to me.
Hello Nathan, I hope you can accept our apology for the shipping delay. Please provide me with some information about your order such as order number, support ticket number, or email. Looking forward to your response.
Fast, extremely courteous and knowledgeable. This was so fast and EASY. I'll definitely be using y'all again
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Jim, thank you for taking the time to leave a review for us. Please reach out to me with your email, order number, or support ticket number so that we can discuss this further.