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RealTruckReviews 8,238

4.3

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Shop thousands of accessories for pickup trucks, SUV's, and vans. Browse Ford, Dodge, Chevy, GMC, and Toyota accessories or call 877-216-5446. Since 1998.


realtruck.com
Founded in 1998
Ocala, FL, United States
+190
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RealTruck Reviews Summary

The company enjoys a strong reputation for exceptional customer service, with many customers praising the helpfulness, knowledge, and personalized attention of the staff. Positive feedback highlights the ease of navigating the website and the quality of products, fostering customer loyalty. However, some concerns arise regarding service delays, particularly in order processing and shipping, as well as technical issues during the online purchasing process. Overall, while the company excels in customer support and product offerings, addressing the identified service delays could further enhance customer satisfaction and retention.

This summary is generated by AI, based on text from customer reviews

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Utah
1 review
0 helpful votes
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Alex is great
January 20, 2023

Had a good conversation with Alex trying to find the best tonneau cover for my needs. The selection is so big, it's overwhelming at times. I really needed an expert to guide me through the process.

Date of experience: January 20, 2023
Louisiana
1 review
0 helpful votes
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1st time purchase
January 19, 2023

Very friendly and helpful in answering my questions and ordering over the phone. Product arrived as described and fits very well on my truck. Will be ordering again when I need additional accessories for my truck.

Date of experience: January 19, 2023
Michigan
1 review
0 helpful votes
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Running board brackets
January 19, 2023

Ordered by phone, shipped quickly, no damage. All good.

Date of experience: January 19, 2023
Ohio
1 review
0 helpful votes
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Great!
January 19, 2023

Between the holidays and the weather it was about as good as one could expect!

Date of experience: January 19, 2023
Arkansas
1 review
0 helpful votes
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Great service!
January 19, 2023

Young lady got on the chat app and helped me purchase what i needed.

Date of experience: January 19, 2023
Illinois
1 review
0 helpful votes
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Purchased a Tonneau Caver
January 19, 2023

Looked at your website for 10minutes, had a chat with one of your salesguys, bought the cover we decided on. It was delivered the next day. GREAT!

Date of experience: January 19, 2023
Oregon
1 review
0 helpful votes
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Great Customer Service
January 19, 2023

Kevin D made everything so easy & smooth, will use again!

Date of experience: January 19, 2023
Arizona
1 review
0 helpful votes
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Live Chat...
January 19, 2023

Great experience, couldn't be more PLEASE with Katie, she was just SUPER. We'll see when I get my Steps and how they look, then I'll have more to say. Thank You Real Truck.

Date of experience: January 19, 2023
Colorado
1 review
0 helpful votes
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Revolver Hard Rolling Cover
January 19, 2023

Been looking for a quality bed cover. Messaged with an associate at real truck. He was very prompt and professional. Wrapped my up purchase and had an invoice and shipping info 5 min later and 3 days afterwards product was at my door step.

Date of experience: January 19, 2023
Rhode Island
1 review
0 helpful votes
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Diamond tread rail caps
January 19, 2023

Hopefully these will fit! Salesperson was very cordial and knew what I was looking for!

Date of experience: January 19, 2023
Arizona
1 review
0 helpful votes
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Satisfaction
January 19, 2023

Quick, efficient, and pleased with the experience. Thanks

Date of experience: January 19, 2023
Texas
1 review
0 helpful votes
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BAKflip MX4
January 19, 2023

After looking at most tonneau options for my 2021 GMC I decided on the BAKflip MX4 because of the 5 year warranty. I'm extremely happy with the quality and the service provided by Hardtruck.

Date of experience: January 19, 2023
Illinois
1 review
0 helpful votes
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Mirrors
January 19, 2023

Employee that took order was working from home and he could not take payment because he was working from home. He directed me to a website for payment. Inconvenient.

Date of experience: January 19, 2023
New York
1 review
0 helpful votes
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Knowledgeable and helpful
January 19, 2023

I had questions about the two products that I wanted to order. The representative was very knowledgeable and also helped price match another sale from another site.

Date of experience: January 19, 2023
Washington
1 review
0 helpful votes
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FENDER FLAIRS
January 18, 2023

The sales person that Ì spoke with yesterday was very helpful.
He help was very courteous and helped me understand. Helped me understand my questions about the price differences on the different types of the Bushwacker. Very helpful!

Date of experience: January 18, 2023
Georgia
1 review
0 helpful votes
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EGR WINDOW DEFLECTORS
January 18, 2023

I was very pleased with the handing of my order. I'm a veteran and I got my discount with know questions. Everything I order is from REAL TRUCKS couldn't be better.

Date of experience: January 18, 2023
Virginia
1 review
0 helpful votes
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Knowledgable and helpful folks.
January 17, 2023

They knew more than the manufacturer, about which snap-on towing mirror would fit my vehicle. It fit nice and snug. Price was also the best I could find.

Date of experience: January 17, 2023
Ohio
1 review
0 helpful votes
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Great!
January 17, 2023

Alex Pendleton was very helpful. Was able to purchase my bed cover with his help. Quick and easy.

Date of experience: January 17, 2023
Wisconsin
1 review
0 helpful votes
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Exceptional customer service
January 17, 2023

I had a question about a Tonneau Cover and started a chat session with Lee. He answered my question and was even able to sell me the Tonneau Cover I was inquiring about at a lower price. That's good customer service!

Date of experience: January 17, 2023
Pennsylvania
1 review
0 helpful votes
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Tonneau Cover purchase
January 17, 2023

All customer service associates were very helpful and answered our questions. Glad we can get to a real person to resolve any problems if we would have any. Appreciate not having to go through a lot of voice mail prompts to get to speak to a real person.

Date of experience: January 17, 2023