On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Shop thousands of accessories for pickup trucks, SUV's, and vans. Browse Ford, Dodge, Chevy, GMC, and Toyota accessories or call 877-216-5446. Since 1998.
The company enjoys a strong reputation for exceptional customer service, with many customers praising the helpfulness, knowledge, and personalized attention of the staff. Positive feedback highlights the ease of navigating the website and the quality of products, fostering customer loyalty. However, some concerns arise regarding service delays, particularly in order processing and shipping, as well as technical issues during the online purchasing process. Overall, while the company excels in customer support and product offerings, addressing the identified service delays could further enhance customer satisfaction and retention.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Had a good conversation with Alex trying to find the best tonneau cover for my needs. The selection is so big, it's overwhelming at times. I really needed an expert to guide me through the process.
Very friendly and helpful in answering my questions and ordering over the phone. Product arrived as described and fits very well on my truck. Will be ordering again when I need additional accessories for my truck.
Young lady got on the chat app and helped me purchase what i needed.
Looked at your website for 10minutes, had a chat with one of your salesguys, bought the cover we decided on. It was delivered the next day. GREAT!
Great experience, couldn't be more PLEASE with Katie, she was just SUPER. We'll see when I get my Steps and how they look, then I'll have more to say. Thank You Real Truck.
Been looking for a quality bed cover. Messaged with an associate at real truck. He was very prompt and professional. Wrapped my up purchase and had an invoice and shipping info 5 min later and 3 days afterwards product was at my door step.
Hopefully these will fit! Salesperson was very cordial and knew what I was looking for!
Quick, efficient, and pleased with the experience. Thanks
After looking at most tonneau options for my 2021 GMC I decided on the BAKflip MX4 because of the 5 year warranty. I'm extremely happy with the quality and the service provided by Hardtruck.
Employee that took order was working from home and he could not take payment because he was working from home. He directed me to a website for payment. Inconvenient.
I had questions about the two products that I wanted to order. The representative was very knowledgeable and also helped price match another sale from another site.
The sales person that Ì spoke with yesterday was very helpful.
He help was very courteous and helped me understand. Helped me understand my questions about the price differences on the different types of the Bushwacker. Very helpful!
I was very pleased with the handing of my order. I'm a veteran and I got my discount with know questions. Everything I order is from REAL TRUCKS couldn't be better.
They knew more than the manufacturer, about which snap-on towing mirror would fit my vehicle. It fit nice and snug. Price was also the best I could find.
Alex Pendleton was very helpful. Was able to purchase my bed cover with his help. Quick and easy.
I had a question about a Tonneau Cover and started a chat session with Lee. He answered my question and was even able to sell me the Tonneau Cover I was inquiring about at a lower price. That's good customer service!
All customer service associates were very helpful and answered our questions. Glad we can get to a real person to resolve any problems if we would have any. Appreciate not having to go through a lot of voice mail prompts to get to speak to a real person.
Answer: Sorry to hear that, Things happen. Nothing is 100%. Unless it's a persistent or frequent issue, cut them a break. Possibly yours may have been an rare unfortunate happening.
Answer: I got my order with in 3 or 4 days, Better check with them.
Answer: I didn't get a refund I bought a new set, they discounted the new set as a favor.
Answer: I didn't get a refund I bought a new set, they discounted the new set as a favor.