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Shop thousands of accessories for pickup trucks, SUV's, and vans. Browse Ford, Dodge, Chevy, GMC, and Toyota accessories or call 877-216-5446. Since 1998.
RealTruck Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with many customers praising the helpfulness, knowledge, and personalized attention of the staff. Positive feedback highlights the ease of navigating the website and the quality of products, fostering customer loyalty. However, some concerns arise regarding service delays, particularly in order processing and shipping, as well as technical issues during the online purchasing process. Overall, while the company excels in customer support and product offerings, addressing the identified service delays could further enhance customer satisfaction and retention.
This summary is generated by AI, based on text from customer reviews
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Ordered on line. Shipped to me in a timely manner. Good to deal with.
Surfing for for Nerf bars for my pickups to help my honey's in/out of trucks.
First Steve was very helpful in Technical support of 2 different vehicles fitment and then Butch in Sales pointing out that if sales dept verifies components then any potential return will be expedited.
With more and more loss of human interaction in our present way of things it is a breath of fresh air to do business by phone verses just online. I will definitely be back so, give them a try
JLA
Very pleased with entire purchase experience. Product arrived in 4 days!
I messaged customer service through the website and Victor helped me get my replacement part for my Gator tonneau cover. The part shipped on a Friday and I got it on Monday! Couldn't be more happier!
Sales person was very knowledgeable. And helpful in knowing what I needed
Thank you for the ease throughout the order process, the fast shipping, and the amazing product! My experience has been exceptional.
Fast shipping and good service with any issues. Good assistance with sales rep prior to ordering item. Went out of the way to make sure everything was fine and fitment was perfect.
The person that I talked to was Kip they were very helpful and spot on with all my questions! Thanks!
Customer service is very good. Great product. It does exactly what its made for.
Fit was not quite perfect left areas at the back of the fender wells somewhat exposed but still acceptable. The mat is a very well constructed sturdy product but probably doesn't have to be as thick as it is, adds a lot of weight to the truck,
Customer service was very kind and helpful. Answered questions without sounding like you are bothering them. Overall great experience.
Both Courtney and Chris assisted with my purchase. An issue I had with pricing was resolved quickly and to my satisfaction. I will recommend RealTruck to all my truck owning friends and will certainly go to them first for future purchases.
The gentleman I worked with was knowledgeable and helpful.
Was able to quick speak with rep and helped me place my order. Also gave me a discount on purchase price. All around just great customer service.
I was having trouble on the website getting it to recognize my street address. So at 10 pm last night, I called to place my order and reached Reggie. What a great employee of your company. He looked up my account and had noted I had purchased before. He was very happy to help me place my new order. Professionalism and dedication to his job had my order place and it already shipped today.
Excellent and easy. Could not have been better. I would recommend all my friends
This was really my first experience dealing with customer service and eventually buying product. I used the chat button and the rep on the other side was super easy to communicate with, straight and to the point. Very pleased with my buying experience.
Ordered on Tuesday and received it on Wednesday. Can't get any better than that.
Don't have it put on yet so I can't comment on quality of product.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members