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Shop thousands of accessories for pickup trucks, SUV's, and vans. Browse Ford, Dodge, Chevy, GMC, and Toyota accessories or call 877-216-5446. Since 1998.
RealTruck Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with many customers praising the helpfulness, knowledge, and personalized attention of the staff. Positive feedback highlights the ease of navigating the website and the quality of products, fostering customer loyalty. However, some concerns arise regarding service delays, particularly in order processing and shipping, as well as technical issues during the online purchasing process. Overall, while the company excels in customer support and product offerings, addressing the identified service delays could further enhance customer satisfaction and retention.
This summary is generated by AI, based on text from customer reviews
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I was looking for a pair of step bars. Having a hard time deciding between black or stainless. The pics of the bars mounted on the brand truck I drive helped immensely in making my decision.
It is unreasonable that delivery date cannot be give--I received one e-mail stating that delivery would be this week. Now i get an e-mail stating delivery will be next week? Too many steps to find out what is going on. Please give me a firm delivery date
Thanks
Roland
As always great experience with RealTruck! Customer service was great! Brandon fixed me right up!
Would have given 5 stars but order came in separate shipments over a few days so a little inconvenient.
I purchased a backflip cover for my pickup and stored it in my shop from September until yesterday. I discovered yesterday that I ordered the wrong length and requested to return it for the correct bed length and I was told that the rules stated a 30 day limit on returns. I will not do any more business with your company and my 10 friends who have 10 friends won't either
Hi Scott, thank you for taking the time to leave a review for us. Please reach out to me with your email, order number, or support ticket number so that we can discuss this further.
Very smooth transaction. Good value. Highly recommend.
I described the cargo liner in question, which was confirmed by the sales associate. We ordered a liner with a 4 in lip at the suggestion of the salesperson. I was assured it would have this dimension. This is for the area behind the third seat in an escalade. The liner we received yesterday has a 1 1/2 inch lip.
Now I have to deal with this to resolve a return and try to get the correct liner.
Hello Robert, I hope you can accept our apology for the slow response times to your request. For me to personally address this for you, would you please provide me some information about your order such as the order number, support ticket number, or email? Looking forward to your response.
I haven't received my cover yet. Just ordered it 5 days ago and expected delivery 10 days later. Checked carrier and should expect delivery within 5 days. Customer service was excellent and very helpful on deciding on a cover. Will do business again and will spread the word to friends and family
They did not even call me to figure out how they were gonna make things right. Unhappy
Hello David, I am sorry for the experience you had with us. This is not the experience that we want to provide to our customers. In order to better assist you with any of your concerns, please provide me with your email or order number.
Excellent. Victor was great to deal with. Parts delivered very quickly.
Salesman Alex was real knowledgeable regarding your products and he answered all the questions that I ask him regarding the Tonneau cover I purchased. Unfortunately when I asked how the purchased item I was getting would be delivered he said FEDEX. I ask him to indicate to FEDEX that the item was to be delivered to my house not my garage for my garage is closer to the road than what my house is and I have had things stolen when FEDEX has delivered to my garage. Alex said he would mark on the FEDEX order form for them to do that. No fault of RealTruck FEDEX delivered the package to my garage. Luckily I came nome apparently just after it was delivered.
Looks like good quality material don't have it installed yet
I had a real good time talking with the person on the other end he help out and was real nice about it I will order from them again
Ordered online and used chat to get a great MTC discount. No issues, everything in stock and a great price.
Great product, they very helpful when I called with questions. The process went very smooth.
Reggie was great. Quickly received my item. Even though I know what I wanted he still confirmed specs with me to make sure it was the right item for me.
Very easy to order. I actually did it with an agent. He sent me a link and we went from there.
I ordered the under rear seat storage compartment for my truck. Matches interior color perfect. Fits like a glove. Arrived in two days. Made in the USA. Top that?
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Roland, I hope you can accept our apology for the slow response times to your request. This is not the experience that we strive to provide to our customers. That said, Please reach out to me with your email, order number, or support ticket number so that we can discuss this further.