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Shop thousands of accessories for pickup trucks, SUV's, and vans. Browse Ford, Dodge, Chevy, GMC, and Toyota accessories or call 877-216-5446. Since 1998.
RealTruck Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with many customers praising the helpfulness, knowledge, and personalized attention of the staff. Positive feedback highlights the ease of navigating the website and the quality of products, fostering customer loyalty. However, some concerns arise regarding service delays, particularly in order processing and shipping, as well as technical issues during the online purchasing process. Overall, while the company excels in customer support and product offerings, addressing the identified service delays could further enhance customer satisfaction and retention.
This summary is generated by AI, based on text from customer reviews
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Real truck made the purchase of my new bed cover a easy experience. I would definitely recommend them to everyone.
This is the 4th truck that I've ordered accessories for. Fast, friendly and knowledgeable staff.
Found what I wanted. Called and ordered it Wednesday 2/1/23.10am. I specifically asked if they could overnight my rocker guards and for $65 they can. Cool! Thursday comes. Nothing, so I check fed ex. It went from Springfield mo to Memphis TN, and IM IN KANSAS.I called fed ex and they said "label was created at 4:37pm 2/1/23 and wasn't picked up until that evening - so fed ex said it's on them! "
I can be in Springfield in 2.5 hours. Today is Sunday… STILL IN MEMPHIS! Was supposed to be out of state Thursday, hence why I paid for overnight shipping. Called. 3x! NOT ONCE DID ANYONE OFFER MY MONEY BACK! Not once! I will NEVER buy anything from this company again. NEVER!
I strongly suggest shopping elsewhere and don't do the overnight for sure - they don't care about their customers!
Really good company to deal with. Employees are great,cheerful and very knowledgeable!
I orderd a grill guard and it never showed up I was called by the shipper giving me an eye twice one day then agin the next well I never got it. What a bummer so they auto canceled my order so I orderd agin well this time it's been over a week and still not shipped not happy I will never buy from them agin I'll gladly spend more somewhere else if I want to wait two pluse weeks I'd drive to ocala and pick it up I got the worst excuse ever they told me the trucks got stolen well low and behold we happen to be family to a Orange County sheriff and no trucks were reported stolen or broke into in their lot which is what we were told lies lies more lies thanks happy sales
Hello Mark, I hope you can accept our apology for the shipping delay. For me to personally address this, would you please provide me some information about your order such as the order number, support ticket number, or email?
After purchasing a front winch bumper with the sales rep and saying that they communicated with the company to get lead time, I get an email telling me that the company is no longer producing that model. I don't believe they ever spoke to them.
Hello William, I hope you can accept our apology for the slow response times to your request. For me to personally address this for you, would you please provide me some information about your order such as the order number, support ticket number, or email? Looking forward to your response.
Person who answered phone knew what they were doing, helped me with product purchase in a flash.
Very Helpful. More then I planned to spend. But if the quality is there...curious what is the return shipping charges IF something is wrong?
Bob Hauser
After getting a new truck I did a lot of research and back and forth over what kind of cover to get. There are a lot of different options out there but the reviews for this were good. It wasn't cheap, but you get what you pay for and they do have discounts for certain things. I Ultimately went with the X4S and BakBox2 combo. It actually got here pretty quick. And although I haven't put it to use anywhere besides my driveway I can tell that it was worth the time and money. Even just looking at it. It was fairly easy to install. I recently had knee surgery but was able to take my time and was able to get it all set up, aligned and properly fit. It feels secure. I'm not worried about anyone cutting through it like a vinyl one. And it rolls up evenly. The straps to secure it in the rolled up position aren't buckles and I like that, it doesn't take up a lot of space in the back window. I'm very satisfied with my purchase and highly recommend it. There's also a 5 year warranty. Anyway, hope this helps you.
Got the expert help I needed to make the right choice for my needs,thanks guys
Butch was very helpful as he assisted with the sale over the phone.
Had difficult time as my vehicle was not listed in drop downs to verify compatibility. Had to phone in to speak with sales to confirm and order. Very happy with the phone experience and the help received.
The gentleman who took my order was very helpful. He patiently searched for available truck steps and kindly assisted me during my indecision. I would not hesitate to purchase from Real Truck again. I am anxiously waiting for my purchase to arrive at my home.
Very good agents to talk with. Fixed a problem that was entirely my fault. Very, very fast service. Deal with this Company for your needs.
Great selection, great price, in stock, and arrived in three days. What's not to like!
Nemesis Manzanet did a great job helping me look up the correct bed mat for my 2023 Ford Maverick pick up. The product is excellent quality and fit is perfect! Quick shipping! RealTruck is A+
Samantha M was fantastic in helping me out and finding the right product for me. Even at a great price.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Kevin, I hope you can accept our apology on the delay of shipping. For me to personally address this for you, would you please provide me some information about your order such as the order number, support ticket number, or email?