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RealTruckReviews 8,237

4.3

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Shop thousands of accessories for pickup trucks, SUV's, and vans. Browse Ford, Dodge, Chevy, GMC, and Toyota accessories or call 877-216-5446. Since 1998.


realtruck.com
Founded in 1998
Ocala, FL, United States
+190
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RealTruck Reviews Summary

The company enjoys a strong reputation for exceptional customer service, with many customers praising the helpfulness, knowledge, and personalized attention of the staff. Positive feedback highlights the ease of navigating the website and the quality of products, fostering customer loyalty. However, some concerns arise regarding service delays, particularly in order processing and shipping, as well as technical issues during the online purchasing process. Overall, while the company excels in customer support and product offerings, addressing the identified service delays could further enhance customer satisfaction and retention.

This summary is generated by AI, based on text from customer reviews

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Texas
1 review
0 helpful votes
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Easy Exchange
February 2, 2023

I order the wrong running boards. Real Truck made it easy to exchange for the right part. Thank you!

Date of experience: February 2, 2023
Texas
2 reviews
0 helpful votes
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FAST-SIMPLE-EASY
February 2, 2023

I called to order running boards for my F-150, they made sure I had the ones I had seen online, and they sent them out and I received them in (3) days, very fast. They were inexpensive and their website had a step by step video on how to install, very helpful.

Date of experience: February 2, 2023
Nevada
1 review
0 helpful votes
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First timer
February 2, 2023

I used their chat system and was totally satisfied with the process. Was told I would receive the product within 2 days. It arrived in about 24 hours and is now on my truck. Total 5 stars.

Date of experience: February 2, 2023
Kansas
1 review
0 helpful votes
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Truck accessories
February 2, 2023

Aaron was excellent help waited for me to figure out what I needed and then made a complete order for me

Date of experience: February 2, 2023
Arizona
1 review
0 helpful votes
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Excellent product
February 2, 2023

Two years ago I purchased a new Nissan Titan pickup and installed a Three Fold Cover and was impressed with it. Two days ago I purchased a new 2023 Chevy Silverado 1500 pickup and wanted to make sure install a three fold cover. I called Real Truck and talked with John who explained all the details of the Three Fold covers. I placed my order and I am waiting delivery.

Thank You, Chet Gandy

Date of experience: February 2, 2023
Texas
1 review
0 helpful votes
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Confident purchase
February 2, 2023

Like this business for their prompt texting about your concerns with your purchase. They keep you informed about your purchase and carry a large inventory.

Date of experience: February 2, 2023
North Carolina
1 review
0 helpful votes
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First purchase, but not the last!
February 2, 2023

I heard about RealTruck when one of their sales folks posted on the F150 Lightning forum. Having just received my new Lightning, I was looking for a reasonably priced tonneau cover. Their Gator line fit the bill. Ordering was easy and shipping was incredibly fast. Good prices, fast shipping, that's all I need at this point!

Date of experience: February 2, 2023
Maryland
1 review
0 helpful votes
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Great customer service
February 2, 2023

I had ordered the wrong part and they helped me get everything taken care of and very knowledgeable and prompt

Date of experience: February 2, 2023
Georgia
1 review
0 helpful votes
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Range
February 2, 2023

Good quality,,arrived on time works as advertised.

Date of experience: February 2, 2023
Michigan
1 review
0 helpful votes
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Excellence!
February 2, 2023

Awesome customer service over the phone. Helped secure wanted items that were somewhat difficult to find online due to transitional model year, etc issues. I really appreciated the time, effort and understanding the associate demonstrated. Will do business with again.

Date of experience: February 2, 2023
Wisconsin
1 review
0 helpful votes
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Excellent Experience
February 2, 2023

Site was easy to navigate, and when I started a Chat with a rep, they (Morgan) were very knowledgable about the product and helped me make a good selection. I was able to circle around after doing some more online research and reconnect with Morgan. Perfect blend of technology and person to person help.

Date of experience: February 2, 2023
Michigan
1 review
0 helpful votes
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Very helpful sales folks
February 2, 2023

I had to call because I had some questions before I placed my order. The gentleman I spoke with was very knowledgeable and kind. He answered all of my questions and even made sure to ask if I needed anything additional to go with my order which was awesome because I almost forgot to inquire about lugs for the new wheels. He made the experience seamless and painless.

Date of experience: February 2, 2023
Pennsylvania
2 reviews
0 helpful votes
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Help
March 4, 2023

Good people, which I could have found
A bar that fit without any issues.

Date of experience: February 2, 2023
Lauren S. — RealTruck Rep
over a year old

Hi Mike, thank you for taking the time to leave a review for us. Please reach out to me with your email, order number, or support ticket number so that we can discuss this further.

Illinois
1 review
0 helpful votes
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Mats
February 2, 2023

Butch is a very helpful person I am glad he helped me

Date of experience: February 2, 2023
Texas
1 review
0 helpful votes
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Very friendly service
February 1, 2023

Chelsea answered all my questions and helped me make an informed decision.

Date of experience: February 1, 2023
Virginia
1 review
0 helpful votes
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Great Service
February 1, 2023

Got everything I asked for dealing with Daelyn. Very helpful and answered all my questions and took care of my order. Thank you so Much Daelyn
Can't wait to get it!

Date of experience: February 1, 2023
Texas
1 review
0 helpful votes
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Excellent
February 1, 2023

Great customer service
Charlie was exceptional friendly

Date of experience: February 1, 2023
Georgia
1 review
0 helpful votes
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Jack's F-350
February 1, 2023

Ordering was very easy. Received the part one day early.

Date of experience: February 1, 2023
Maryland
1 review
0 helpful votes
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Great Experience
February 1, 2023

Very satisfied from first online chat to purchase and fast delivery.

Date of experience: February 1, 2023
Ohio
1 review
0 helpful votes
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Real people!
February 1, 2023

It was a very good experience,talking to a real person instead of a robot all went well.

Date of experience: February 1, 2023