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RealTruckReviews 8,239

4.3

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Shop thousands of accessories for pickup trucks, SUV's, and vans. Browse Ford, Dodge, Chevy, GMC, and Toyota accessories or call 877-216-5446. Since 1998.


realtruck.com
Founded in 1998
Ocala, FL, United States
+190
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RealTruck Reviews Summary

The company enjoys a strong reputation for exceptional customer service, with many customers praising the helpfulness, knowledge, and personalized attention of the staff. Positive feedback highlights the ease of navigating the website and the quality of products, fostering customer loyalty. However, some concerns arise regarding service delays, particularly in order processing and shipping, as well as technical issues during the online purchasing process. Overall, while the company excels in customer support and product offerings, addressing the identified service delays could further enhance customer satisfaction and retention.

This summary is generated by AI, based on text from customer reviews

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Utah
1 review
0 helpful votes
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REAR

16
$89.00
Checkmark
FREE SHIPPING
Checkmark
Arrives Feb 15th - 20th
PART #: BIL-24-*******
Additional Information

Sold in pairs

Above copied off their website.
But they are not. I even called and asked them if it was one or two shocks before I ordered them and was told they are sold in pairs so it is two, but I only received one.

Date of experience: February 11, 2023
Lauren S. — RealTruck Rep
over a year old

I’m sorry to hear that your product was missing parts when it arrived. If you can provide us with additional information regarding your order, I’d be happy to work on getting replacements sent your way.

Georgia
1 review
0 helpful votes
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Cartier was Nice person to work with.
February 11, 2023

Good price good people good deal. Would buy from again.

Date of experience: February 11, 2023
California
1 review
0 helpful votes
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Great Sturdy Running Boards
February 11, 2023

They helped me order them to make sure they would fit our truck and told me when they would arrive as they did. They were professional in their help.
You pay for it on a secure site so you are not giving them your card information over the phone.

Date of experience: February 11, 2023
Utah
1 review
0 helpful votes
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Good Truck stuff.
February 11, 2023

I did most of my shopping using the chat option. Got just what I wanted.

Date of experience: February 11, 2023
Ohio
1 review
0 helpful votes
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Can't stretch it enough
March 13, 2023

I purchased a new cover for my 2022 Chevy Colorado, but at the cab end the cover will NOT stretch enough to hold. Consequently, going down the freeway turned bad when it started lifting off. I ended up pulling over and rolling the cover up.

Date of experience: February 11, 2023
Lauren S. — RealTruck Rep
over a year old

Hello Steven, I am sorry that the product did not meet your expectations. So that I can investigate further, would you please send me your email, support ticket number, or order number so that I can help find a resolution for you?

Arizona
1 review
0 helpful votes
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Bullbar
February 11, 2023

Parts didn't fit but in the end I received a refund therefore I am satisfied

Date of experience: February 11, 2023
Washington
1 review
0 helpful votes
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Elevate Rack
February 10, 2023

Worked with Alex P. Great experience, really like product. Nice to be an MTC member. Manual could use some work, a bit of wrong info and parts size description.

Date of experience: February 10, 2023
Tennessee
1 review
0 helpful votes
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Perfect fit
February 10, 2023

Excellent customer service, fast delivery, perfect fit. Washing the dirt out of the wheel wells is the hardest part of the install..., which these will prevent from now on.

Date of experience: February 10, 2023
Illinois
2 reviews
0 helpful votes
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My truck airbags
February 10, 2023

Salesman was very nice very helpful and I think I got the right part coming to me

Date of experience: February 10, 2023
Massachusetts
1 review
0 helpful votes
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N fab rs steps
February 10, 2023

Customer service Dale was really helpful and made the process easy.

Date of experience: February 10, 2023
Pennsylvania
1 review
0 helpful votes
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Tonneau cover and Truck bed mat.
February 10, 2023

Excellent experience. I placed my order over the phone and salesperson was very knowledgeable and helpful. Really nice talking to such a nice individual. Will recommend to anyone this company.

Date of experience: February 10, 2023
Texas
1 review
0 helpful votes
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Real truck bed cover
February 10, 2023

Outstanding organization with great prices. Two day delivery.

Date of experience: February 10, 2023
California
1 review
0 helpful votes
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MX4 Tonneau Cover Purchase
February 10, 2023

I originally purchased an MX4 on Amazon. Upon delivery it was very apparent it had been purchased/returned as the carton had been opened (taped closed when shipped to me) and had defects in the edge trim of the tonneau cover. I returned it and ordered directly from RealTruck and for less than the Amazon price. The sales agent was very professional and knowledgeable. The order process went very smoothly.

Date of experience: February 10, 2023
Florida
1 review
0 helpful votes
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Outstanding all around
February 10, 2023

I sent an email to inquire about a military discount, and two emails later, I was sent a secure link to pay for my purchase. No need for codes, navigating the page, or anything. It was almost like shopping in person. This company needs to buy Victor a steak dinner!

Date of experience: February 10, 2023
Ohio
1 review
0 helpful votes
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Gator Cover
February 9, 2023

Very pleased with this purchase. Received the cover in a few days, after placing the order. My husband had it on new truck within an hour. Easy installation, fits and looks great on our truck.

Date of experience: February 9, 2023
Missouri
1 review
0 helpful votes
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Excellent transaction
February 9, 2023

Rapid shipping was exceptional. Agent that helped me out to insure that I was getting right parts was very knowledgeable and helpful. Thank you Christopher,

Date of experience: February 9, 2023
Oklahoma
1 review
0 helpful votes
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Truck Bed cover
February 9, 2023

Very pleased with product and the fast delivery. Bed cover looks fantastic and was easy to install.
Perfect fit.

Date of experience: February 9, 2023
New Jersey
1 review
0 helpful votes
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Almost perfect.
February 9, 2023

Good quality cover, however, back rail was to far back to attach rear hold down clamps. The solution was to reposition back rail 4" forward. I removed the 2 self-tapping screws, moved rail, and reinstalled the 2 screws.

Date of experience: February 9, 2023
Wyoming
3 reviews
0 helpful votes
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MK 4
February 9, 2023

Amazing, ordered on Saturday with a rep online and it showed up on Monday!
Easy install and looks great.

Date of experience: February 9, 2023
North Dakota
1 review
0 helpful votes
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Mud flaps
March 11, 2023

I ordered two sets of mud flaps for my truck and only received two

Date of experience: February 9, 2023
Lauren S. — RealTruck Rep
over a year old

I’m sorry to hear that your order was missing a set of mud flaps when it arrived. If you can provide us with additional information regarding your order, I’d be happy to work on getting replacements sent your way.