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Shop thousands of accessories for pickup trucks, SUV's, and vans. Browse Ford, Dodge, Chevy, GMC, and Toyota accessories or call 877-216-5446. Since 1998.
RealTruck Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with many customers praising the helpfulness, knowledge, and personalized attention of the staff. Positive feedback highlights the ease of navigating the website and the quality of products, fostering customer loyalty. However, some concerns arise regarding service delays, particularly in order processing and shipping, as well as technical issues during the online purchasing process. Overall, while the company excels in customer support and product offerings, addressing the identified service delays could further enhance customer satisfaction and retention.
This summary is generated by AI, based on text from customer reviews
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I called to check availability on this product and within seconds was able to place the order! I was told that the package would be sent out that day and it was! I ordered on Thursday and already had my product the following Monday!
Very easy to work with the customer service / inside sales associate. Helped me with my order and it was a good experience in all respects! Will recommend them to many others. Great website!
I was concerned the cargo liner would not fit or would be a mistake. Well I'm here to tell you the Huskey cargo liner works great and looks good. I definitely would buy from Real Truck again. Thanks
Shopping for shocks for my truck. Discounted for me because of marketing error that I pointed out.
Talked on the phone. Was given what i needed to know and two day later it was delivered. I haven,t installed it yet.
I had to call a few times just to order Also I found the product on line less expensive! So you price matched it only because I found it!
I called in with a question about sizing and fitment and within a few seconds they had me all set up with an order and were ready for payment!
Great Customer Service. Placed an order for side steps and then found out the parts were out of stock the order was cancelled. A week later I received a call saying the parts just came in and asked if I still wanted those steps. They shipped out that afternoon. It was great that they kept my contact info.
Professional! Operator was very patient and willing to help during the ordering process. Had hard time finding part but he was very patient and willing to help me work through it.
The roll up bed covers worked great and easy to install.
After inquiring about a description issue, I was assured the items I was buying were sold in pairs. Initially my expectations weren't met as I only received one of what I ordered. A quick call to customer service, and a few hours later, they are making good on the error. Glad to see a company stand up and do the right thing, and with great customer service.
You earned a new customer today.
I ordered n fab steps missing mounting hardware bad enough but you sent me to n fab for claim still waiting they are making me prove everthing like i would be trying to steal apart i wanted a simple experience of putting boards on my new truck
Hello Mike, we are terribly sorry to know about your frustrating experience with our company. This is not how we usually work, and we would appreciate an opportunity to look deeper into the issue and aid in a resolution process for you. Please reach back out to me with some details about your order such as the order number, email, or support ticket number. Looking forward to your response!
Have no issues with customer service or parts from here. Just wish you could order directly online and not have to call in for tax exept.
Very happy with customer service, speed of delivery and pricing.
Tried to use my local shop first. These guys were more responsive, less expensive and incredibly upfront and honest. Cover arrived exactly when promised. (Very quickly). Packaged very well and in perfect condition.
Took less than an hour to install.
Highly recommend.
Fast delivery perfect fit great price good customer service
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Scott, I am sorry for the experience you had with us. This is not the experience that we strive to provide to our customers. Please let me know how we can best resolve this issue with you. Thank you!