On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Shop thousands of accessories for pickup trucks, SUV's, and vans. Browse Ford, Dodge, Chevy, GMC, and Toyota accessories or call 877-216-5446. Since 1998.
RealTruck Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with many customers praising the helpfulness, knowledge, and personalized attention of the staff. Positive feedback highlights the ease of navigating the website and the quality of products, fostering customer loyalty. However, some concerns arise regarding service delays, particularly in order processing and shipping, as well as technical issues during the online purchasing process. Overall, while the company excels in customer support and product offerings, addressing the identified service delays could further enhance customer satisfaction and retention.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Called to order but computers down. Did not get a return call then i called back two times and finally ordered from another sales representive
Butch was very friendly and knowledgeable and very helpful! The service was excellent!
I had asked and had answered multiple questions in the chat section. I finally made my choice of the available models of hard tonneau covers for my truck and placed my order. It was very easy to deal with them and i got a decent deal to boot.
The lady I talked to was very nice and knowledgeable. She got me exactly what I need.
Completed my order by phone to verify correct accessories were ordered. Very good experience with Brandon being helpful and knowledgeable. One day shipping.
Very surprised reviving part so soon, very efficient
After ordering and being told my AMP power steps would not be available for a year I was surprised to get a phone call several weeks later. I was told they received a surprise limited shipment and wanted to offer me some. Thank you real truck.
Very happy with the person that helped me make my order!
Worked with Samantha via Chat. It was a great buying experience. She was able to provide differences between products and reinforce the benefits of the product I selected.
Kevin was a great person to work with! Answered many questions I had and gave me a great deal! Don
Checked the website for the part i was looking for and couldn't find the correct fit part for my vehicle. I called in and spoke to a customer service rep. He helped from start to finish, and even took the credit card info to speed up the process. Great customer service!
Ordering over the phone is the way to purchase. Immediate answers to any questions and... fast priority shipping over online orders. Ordered on Sunday and received on following Tuesday. This is only a purchasing experience review... not a product review.
Will not shop with anyone else other than real truck. The customer service is second to none. I will keep coming back for all my truck needs.
Hi Lloyd, thank you for taking the time to leave a review for us. Please reach out to me with your email, order number, or support ticket number so that we can discuss this further.
Order was placed and shipped the next day and was received with in 3 day
Everything went well. They stated thaat the bars were in their Ready ship or somehing like that which meant it would ship at once. WhenI checked back they actually shipped a day later. Just do what you say,if you arent going to doit jut be accurate. Otherwise happy.
I appreciate being able to use chat to get a purchase done. The rep was super responsive and not distracted with other chats. The rep was helpful to ID products and get best possible prices. Then the rep sent a link for payment to which I clicked, filled in the form and was on my way. Easy is the best answer.
Everyone I spoke with was knowledgeable and courteous
expected delivery tomorrow 02/16/223
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Larry, I am sorry for the experience you had with us. This is not the experience that we strive to provide to our customers. Please let me know how we can best resolve this issue with you. Thank you!