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RealTruckReviews 8,246

4.3

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Shop thousands of accessories for pickup trucks, SUV's, and vans. Browse Ford, Dodge, Chevy, GMC, and Toyota accessories or call 877-216-5446. Since 1998.


realtruck.com
Founded in 1998
Ocala, FL, United States
+190
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RealTruck Reviews Summary

The company enjoys a strong reputation for exceptional customer service, with many customers praising the helpfulness, knowledge, and personalized attention of the staff. Positive feedback highlights the ease of navigating the website and the quality of products, fostering customer loyalty. However, some concerns arise regarding service delays, particularly in order processing and shipping, as well as technical issues during the online purchasing process. Overall, while the company excels in customer support and product offerings, addressing the identified service delays could further enhance customer satisfaction and retention.

This summary is generated by AI, based on text from customer reviews

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Utah
1 review
0 helpful votes
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Truck bed cover
March 1, 2023

Ordering was simple. The items was shipped as promised. Fed Ex delivered the item to another location, I did not receive the item I ordered

Date of experience: March 1, 2023
Texas
1 review
0 helpful votes
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Good ordering experience with Raffiel Cooper, he was very helpful and knowledgable about the Flashpaq and other computer programmers for my Ram 1500. He was upfront with me about my options, and it was clear he wasn't just trying to sell me the most expensive item.

Date of experience: March 1, 2023
North Dakota
1 review
0 helpful votes
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Excellent Experience
March 1, 2023

This was my first time ordering from Real Trucks, Victor did an excellent job helping me with all my questions and concerns. Thanks again for all your help.

Date of experience: March 1, 2023
Ohio
1 review
0 helpful votes
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Nice
March 1, 2023

Friendly and were very helpful in getting my order taken care of.

Date of experience: March 1, 2023
District of Columbia
1 review
0 helpful votes
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First timer
March 1, 2023

Ordered over the phone, the attendant was very helpful, I would give him 5 stars.

Date of experience: March 1, 2023
Indiana
1 review
0 helpful votes
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Great pricing and fast delivery
March 1, 2023

Customer service answered all my questions and delivery information emailed to me

Date of experience: March 1, 2023
Oklahoma
1 review
0 helpful votes
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CUSTOMER SERVICE
March 1, 2023

They were very helpful, polite and thorough. Real Truck was recommended to me and I would order from them again

Date of experience: March 1, 2023
Nebraska
1 review
0 helpful votes
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Great experience!
March 1, 2023

Called in to make sure I was ordering correct parts for my truck, Very helpful and knowledgable customer service.

Date of experience: March 1, 2023
Idaho
1 review
0 helpful votes
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Truck Seat Covers
February 28, 2023

I was assisted by a service rep who was very knowledgeable and helped me find the right seat cover.

Date of experience: February 28, 2023
New York
1 review
0 helpful votes
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2023 Toyota Tundra Accessories
February 28, 2023

Products pricing seems to be good, I did get excellent help from the lady in the chat, who came on and helped me with my products and payment.

Date of experience: February 28, 2023
Michigan
1 review
0 helpful votes
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Pushy salesman
March 30, 2023

Not real comfortable with the salesman pushing me to place an order. I called with questions about one of your products. I has already decided that after satisfactory answers to my questions I would order from your company. I did not need a sales person saying " I have started processing your order " before I was satisfied with my questions being answered. This happened more than once before I was ready to order.

Date of experience: February 28, 2023
Lauren S. RealTruck Rep
over a year old

Hi Harold, I apologize for the less-than-stellar experience you had with our sales agent. Thank you for bringing this to our attention, your feedback helps us improve the service that is given to our customers.

California
1 review
0 helpful votes
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Great Customer Service
February 28, 2023

I had questions on quite a few products and went on Chat to get answers. Steven S. Was very helpful and gave me the answers I was looking for and gave some recommendations. He also gave me a good price on a Tonneau Cover and floormats in which I purchased.

Date of experience: February 28, 2023
Colorado
2 reviews
0 helpful votes
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Seat covers
February 28, 2023

Called the one 800 number and spoke with a gentleman name Wayne, who was very helpful and made the process super simple and guaranteed me the right fit. Calling the one 800 number is the way to go

Date of experience: February 28, 2023
Texas
1 review
0 helpful votes
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Very helpful and efficient!
February 28, 2023

I called because I could not remember what brand of seat covers I ordered in the past, the guy who answered pulled it straight up and helped me order the same ones.
Very nice, east, and fast! Highly recommend

Date of experience: February 28, 2023
Washington
1 review
0 helpful votes
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F150 tonneau cover
February 27, 2023

Got an Email with a sale. Decided to call and Dale was great! Easy and fast!

Date of experience: February 27, 2023
Arizona
1 review
0 helpful votes
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2021 Skid plate
February 27, 2023

Order has been cancelled due to parts not in stock and no known date as to when they will be. Was told up to 10 days to credit my account. Funny how money was taken off my credit card at time of order but it takes up to 10 days to receive credit.

Date of experience: February 27, 2023
Arizona
1 review
0 helpful votes
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Great purchasing experience!
February 27, 2023

I received expert advice and help ordering the desired cover for my truck and its shipping the next day.

Date of experience: February 27, 2023
Arizona
1 review
0 helpful votes
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Talk to them online!
February 27, 2023

Was all set to order over the app but, sent an online question. They were very helpful and gave me a discount as well.

Date of experience: February 27, 2023
California
1 review
0 helpful votes
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Give Me A Break….
February 27, 2023

I was in the market to upgrade the brakes on my 2011 Dodge Ram 1500. I called RT and talked with Robert….He confirmed that the EBC Brake Kit (Yellow) that RT offered, would fit my 2011 Dodge Ram. He was very knowledgeable and made the whole process (order/delivery) very easy. Robert Was Great!….Thanks Again….

Date of experience: February 27, 2023
Florida
1 review
0 helpful votes
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Excellent
February 27, 2023

Don't remember his name but he handled the purchase. Without any problems. Knew how to answer all my questions. Great customer service.

Date of experience: February 27, 2023