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Shop thousands of accessories for pickup trucks, SUV's, and vans. Browse Ford, Dodge, Chevy, GMC, and Toyota accessories or call 877-216-5446. Since 1998.
RealTruck Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with many customers praising the helpfulness, knowledge, and personalized attention of the staff. Positive feedback highlights the ease of navigating the website and the quality of products, fostering customer loyalty. However, some concerns arise regarding service delays, particularly in order processing and shipping, as well as technical issues during the online purchasing process. Overall, while the company excels in customer support and product offerings, addressing the identified service delays could further enhance customer satisfaction and retention.
This summary is generated by AI, based on text from customer reviews
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Fast shipping and good price and quantity.,...,...,...,...
Very pleasant and helpful customer service, will review product when arrives
Ordered a bakflip g2.
Received it very quickly.
Well packaged. Quick install
Highly recommend them
Hard to beat perfect!
Chatted with someone through the chat window and they were a huge help in giving me options of what I was looking for and the payment process. Thank you
It was very good. The customer agent and his service was very good!
After searching amazon and ebay for a truck bed liner, i realized that every vendor had low quality liners and all the reviews were not good or customers were not fully satisfied. I gave Real Truck a chance and so far I am pleased. I read the specs on the product i needed and decided to place the order.
Great website and the chat feature was easy to use and very helpful person on the other end.
Interaction was good to make sure I will get the correct parts
Ordered bed mat for our 3500HD Silverado. Fit was very poor. RT refunded purchase price and assisted with order of another bed mat from another vendor. We are very happy with RT support/service and our new bed mat!
I ordered a set of rain guards for my silverado and ordered the wrong set so when I realized what I done I got and touch with Customer service they help me cancel my order and help me order the right set for my truck
My experience with Real Truck was awesome. Don was very knowledgeable and friendly. I received my order in about 3 days from ordering.
The cover itself fits well and looks really good. Haven't used it yet as I just finished the installation, which may I say the instructions STINK! The You tube video I watched helped. My Frontier has the cargo tie down rails from the factory which makes for a very tedious operation due to room. All in all, I'd recommend it but definitely allow more than the 30 minute install as claimed.
I used the chat feature to explore options for a tonneau cover. I was quickly helped and found exactly what I was looking for at a price that beat every other site.
They know there products. I had questions about 2 different tonneau covers. They helped me pick the right one for me.
Fast Shipping, Great Products, They were able to price match, was done quick and easy on the chat feature.
Always talk to a rep, they'll work on price with you. Always very helpful.
The purchase went extremely well using the chat feature on a Sunday and was told I would get the bed cover in a few days because it was in Indiana and I'm in upstate NY. That's where the fun ended. FedEx first said I'd get it Tuesday, then Wednesday, completely skipped over Thursday, and are now telling me Friday. According to FedEx, it's been 3 hours away from me since 5am Wednesday and left that facility around 9pm Wednesday. If this is what you get for free shipping, I'd rather pay for a guaranteed delivery date. Now I get to install the cover in bad weather. Not happy. There's a reason my conversation for the order began with, "how long is shipping from you to me?" I was told 2-3 days and now I might get it in 5 days. And no, bad weather isn't the reason. When something is shipped using FedEx home Service, it's at their discretion as to when they'll get it to you. So not happy.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Robin, we apologize for any miscommunication with the inventory. Please let me know how we can best resolve this issue with you. Thank you!