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Shop thousands of accessories for pickup trucks, SUV's, and vans. Browse Ford, Dodge, Chevy, GMC, and Toyota accessories or call 877-216-5446. Since 1998.
RealTruck Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with many customers praising the helpfulness, knowledge, and personalized attention of the staff. Positive feedback highlights the ease of navigating the website and the quality of products, fostering customer loyalty. However, some concerns arise regarding service delays, particularly in order processing and shipping, as well as technical issues during the online purchasing process. Overall, while the company excels in customer support and product offerings, addressing the identified service delays could further enhance customer satisfaction and retention.
This summary is generated by AI, based on text from customer reviews
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The salesperson was very knowledgeable about the product and even gave me a $50 reduction in price which I was not expecting. He was in Florida but had family in North Carolina close to where I live and that gave us something in common and made the experience even nicer. It was late Friday evening when I made the phone call to order my truck bed cover but the salesperson did not rush me or make me think that I was a bother to him before going home on Friday evening. The price I paid was $150 less than the lowest price that I had found in a local store. I would order from Realtruck again.
With the running boards on backorder and hard to get, the guys@ Real Truck ordering dept.
Were very helpful in staying with it and getting my order filled as soon as they could, all the while staying in touch and letting me know what the situation was through their very responsive responds to my emails.
Dale was great and very helpful knew the product and was very through
Absolutely great side steps for my truck! We farm, so it's nice to be able to scrape your boots off before getting into the truck. Also the 7" wide steps make a great stable platform. You do have some adjustment to slide them in and out so they don't stick out so far. Greatest part is (for the crew cab) they come with four heavy brackets on each side. I weigh 260 and they don't give. Worth every dollar.
The service rep was courteous, friendly, knowledgeable and willing to give advice on products.
Fast, thanks, we have having a huge snow storm and REALTRUCK saved me over 2 weeks waiting for the factory order
And after doing some preliminary research, I jumped into a chat with Julie at RealTruck, who was responsive, patient, and extremely helpful. She made my purchase decision easy!
I found you guys on line, and my purchase experience, was hassle free...price was great, it was better than most sites I visited. So thanks
Ordered by chat. Chat rep. Was very helpful. She verified fitment and placed my order.
Was not sure what I needed. Did online chat with Victor, was a great help. Ordered them on the spot. Just put them on yesterday. Very easy, look great
The cardboard packaging was damaged and an inner padded envelope had been torn open. I suspect the damage happened during shipping, however, there are 5 carriage bolts and nuts missing. I now have to purchase bolts to complete the installation. Vendors should assume that packaging often receives significant damage in transit and should make sure that packaging will survive. It is very aggravating to both the seller and the customer to have to deal with damages and losses. Beef up the packaging!
I Called your expert help Wayne, and he was able to find the Mounting Brackets for my Grill Guard that I had lost in my move I am SO THANKFULL TO HIM I had no idea what to do! I Had a Beautifull Grill Guard and I had lost the Brackets. Thanks Again Wayne for taking the time to find the parts for me.
Ron Everhart
I found the products I needed and the online chat was quick and accurate. Products shipped quickly.
I was helped by John G. At extension 1508. He was helpful, pleasant, and went out of his way to make sure I was ordering the correct parts. He followed up with an email and call, and his service was outstanding. Keeping his name and number for sure!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
I’m sorry to hear that your product was damaged when it arrived. If you can provide us with additional information regarding your order, I’d be happy to work on getting replacements sent your way asap!