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Shop thousands of accessories for pickup trucks, SUV's, and vans. Browse Ford, Dodge, Chevy, GMC, and Toyota accessories or call 877-216-5446. Since 1998.
RealTruck Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with many customers praising the helpfulness, knowledge, and personalized attention of the staff. Positive feedback highlights the ease of navigating the website and the quality of products, fostering customer loyalty. However, some concerns arise regarding service delays, particularly in order processing and shipping, as well as technical issues during the online purchasing process. Overall, while the company excels in customer support and product offerings, addressing the identified service delays could further enhance customer satisfaction and retention.
This summary is generated by AI, based on text from customer reviews
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I was given a price quote for 2 items. The following week when I called back to purchase the items they won't honor the price quote.
I tried ordering online but it failed! I called Butch got my order in and did a great job!
Very pleased with the experience waited a long time for the power step will use them again
I was helped by Chris; he was extremely helpful and knowledgeable!
Robert took my order over the phone. He ensured the bed cover fit my truck, and it did.
It's one of the best sales experiences I've ever had. My sales associate, Stepfon Boyd, did a great job. He did everything I could have asked to make it pleasurable and low stress experience. I will definitely buy from your dealership again.
Very professional great knowledge of the product
Will continue to purchase products.
The delivery was fast as usual and 10% off the order was also nice.
Had got in contact with RealTruck on Monday, and the Customer Service Rep Chelsea D helped me, answered all of my questions and even sent me an email with the necessary information. On Tuesday we went over the information and made our decision on what we wanted and got in touch with Chelsea D and she helped us place the order. I felt like I was talking to a friend and I wasn't a number or rushed. I personally didn't want to order something that we couldn't use with a 5th wheel (future purchase), and realize we couldn't use our cover with the 5th Wheel. She did all of the research and narrowed the field down. We purchased the roll-up cover and my husband is eager for the cover to arrive.
I purchased a toolbox & tonneau cover for my 2021 F-250 yesterday; two separate products but the tonneau cover is designed to play nice with trucks that have toolboxes installed (18"-20" depth). Anyhow, I haven't received the products but both companies were able to provide a veteran discount (camlocker 10% & tonneaucoverworld 5%) when queried. I am not sure which company is affiliated with "Real Truck." This is just a review of the purchase experience as neither product has been received yet for me to testify about quality of workmanship or product design.
I have great service the information I asked for was very thorough as always this is my fourth cover a button over the years with the new technology this cover should be the best the MX four
I ordered my package there were several pushbacks lots of misinformation suddenly the package was supposedly arrived and delivered I came home not to find it real truck would not do anything for me they said they would only give me a discount to repurchase a $200 item we'll never use real truck again. Extremely poor business. Very dissatisfied I've opened the case with my financial institution as well as a better Business bureau.
Hello David, I am sorry for the experience you had with us. This is not the experience that we want to provide to our customers. In order to better assist you with any of your concerns, please provide me with your email or order number.
I was very exact on my problem with prior co sending me wrong wheels. And I be D--- that you did the same things. Because he seny 33 off set instead of 0 offset, the tires rub. Now I have to order 2 " leveling kit to keep them from rubbing. Very disappointed.
John Claunch
Classic Car Restorations
Hello John, I am sorry that the product did not meet your expectations. So that I can investigate further, would you please send me your email, support ticket number, or order number so that I can help find a resolution for you?
I bought a roll-up tonneau cover for the 8ft bed on my 2012 RAM. Their website said it fit my truck, which it technically did. But the rails that support the cover run along the top of the side rails for the bed, completely covering the stake post holes! So if you install the cover, you can't secure your loads when the cover is rolled up?
The ad never mentioned that the tonneau cover would turn your truck into an El Camino by making the tie-downs unusable.
Ok, so I tried to return it. No dice! Why? Because they only accept returns within 30 days of the sale. Most other companies allow 90 days, not just 30.
Hello Thomas, I am sorry for the experience you had with us. This is not the experience that we strive to provide to our customers. Please let me know how we can best resolve this issue with you. Thank you!
Bed cover arrived a day earlier that quoted. Very happy with entire process. BTW, it poured rain for the first 3 days of our trip and the cover kept the water out perfectly.
Great information and will definitely be checking in again.
I Placed an order for two items. The sales staff were very friendly and completed my order in no time. The items were shipped quickly by FedEx and one item arrived one day early. I am very happy with everything.
According to the website. The running boards I ordered "fit my bronco" that's awesome, except that there is additional mounting kit needed, that was not mentioned. For an additional $150. That should have been mentioned.
Thank you for flagging this for us as we strive to improve the user experience of our customers.
Ordered front and rear bumpers. Advertised bare steel. Both bumpers where powdered coated black. Front bumper was ordered with wing lights, arrived without the cutouts or the lights.ordered them 12/17/22. Took over a month to rectify your mistake and cost me shipping to return wrong parts shipped.
Hello Guy, I am sorry for the experience you had with us. This is not the experience that we want to provide to our customers. In order to better assist you with any of your concerns, please provide me with your email or order number.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Howard, thank you for taking the time to leave a review for us. Please reach out to me with your email, order number, or support ticket number so that we can discuss this further.