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Shop thousands of accessories for pickup trucks, SUV's, and vans. Browse Ford, Dodge, Chevy, GMC, and Toyota accessories or call 877-216-5446. Since 1998.
RealTruck Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with many customers praising the helpfulness, knowledge, and personalized attention of the staff. Positive feedback highlights the ease of navigating the website and the quality of products, fostering customer loyalty. However, some concerns arise regarding service delays, particularly in order processing and shipping, as well as technical issues during the online purchasing process. Overall, while the company excels in customer support and product offerings, addressing the identified service delays could further enhance customer satisfaction and retention.
This summary is generated by AI, based on text from customer reviews
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Used the chat option...Quick response, Knowledgeable agent. Great experience.
Rose was great to work with! Answered all of my questions and looked up a list of add-ons I'm looking for. My hard cover is already on the way can't wait to see it in my new Ram….I'm sure I'll be back for more gear!
Inventory on the website could use some work. I was notified that an item was back in stock that I wanted to buy. Website showed it was still out of stock. So I contacted customer service in which I was told it was out of stock by the customer representative.So I signed up for notification when it came back in to stock again and immediately got an email that said it was in stock and i had to contact the representative again whoThen was like oh yeah it is on stock sorry about that. You almost lost a large sale. Other there that very happy.
I didn't know that da guy went to pull up everything so easy
I was able to get a fair price for my Extang Xceed tonneau cover. Unfortunately, the cover came with two defects. The end cap was broken and the strap attachment is not secure. I will be contacting Realtruck to see how they will handle this.
Contacted Realtruck after going on Maverick Truck forum. We got a nice discount on the Lock-N-Roll cover and it arrived just days later.
Now, all we need is a break in the rain so we can install it...
Purchased a B and W flip over hitch. Customer service was amazing. Shipping was extremely fast very satisfied.
Daniel was very helpful and knowledgeable. He's very personable and professional. RealTruck is very lucky to have such a great employee!
Very helpful and pleasant to deal with. Answered all the questions I had.
Very pleased with the efficiency and response of the customer service staff.
Great. Sales person was fantastic I would use them again if I have any further needs that they can help with.
So I ordered a $3800 tire n rim package, 10 days later arriving by freight n packaged very well their was a damaged rim in a spot that could have only happened during mounting and balancing! I called Real Truck and sent pictures from the back of the freight truck! Very unknowable and unprofessional, wouldn't come up with a fair solution so i refused the shipment! Real Truck called me back shortly after and wanted to work out a solution but said since I refused the shipment it was too late even though the delivery driver gave me his phone number just in case we worked something out! Buyer Beware the customer service n management suck!
Alexander was helpful, informed and efficient.
I will definitely do business with Real Truck again.
Purchase experience with on-line agent Steven S was easy and Steven was knowledgeable. Looking forward to receiving, installing and using the plow.
Wonderful. I'm tax exempt business provider and they took great care of me
First of all, VERY fast shipping. Purchased the Gator FX3 for my F150 Crew cab. It was straight forward to install and fit very well. Seems very sturdy.
The tech I spoke to on the phone was knowledgeable and very helpful. I placed my order with him, it shipped promptly, and was easy to install. The directions were great, items were labeled well, and everything fit perfectly Thanks!
Nice, gentle gentleman take my order, ask about the car where will be the part…. And me excited to finally got the trunk protection! Thanks…
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Mike, I am sorry for the experience you had with us. This is not the experience that we strive to provide to our customers. Please let me know how we can best resolve this issue with you. Thank you!