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Shop thousands of accessories for pickup trucks, SUV's, and vans. Browse Ford, Dodge, Chevy, GMC, and Toyota accessories or call 877-216-5446. Since 1998.
RealTruck Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with many customers praising the helpfulness, knowledge, and personalized attention of the staff. Positive feedback highlights the ease of navigating the website and the quality of products, fostering customer loyalty. However, some concerns arise regarding service delays, particularly in order processing and shipping, as well as technical issues during the online purchasing process. Overall, while the company excels in customer support and product offerings, addressing the identified service delays could further enhance customer satisfaction and retention.
This summary is generated by AI, based on text from customer reviews
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Perfect fit and finish. The phone staff was knowledgeable, polite and professional.
Order was right on time. No problem as usual. The package was left inside of building
I ordered shocks and the item says shocks which is plural and shows picture of two shocks
It is only for one shock though
Order some running boards from Real truck, opened the package to see the parts was missing. Called support and found out that I have to contact the OEM and file claims. This should be handled by the seller. Second issue was a previous order that said in stock and when purchased the order is never showed up and called to find out it was back order. They told me they did not stock the item (then why show it in stock on your web page) dont trust what you see on there web page. Customer support lacks support, my issue was not resolved and I had to take matters on my own. As you can see in pick below when opening the box there was many parts missing.
Shopping online at Real Truck was a really good experience and the lady that helped me was very nice and very professional. Recieved my part I needed very quickly.
The only problem is, I only got enough weather stripping for one side of the bed..
I had order a product, verbally speaking to sales associate, ordered product, charged my card, delivery in a week. 2 weeks, no delivery, got 10% discount. 4 weeks going by, no delivery. Now get email, delivery estimated to be another month. And you have my money. BS. You can't deliver.
Great experience, used their speak to an agent functionality to ensure I got the right product and the right fit.
Need some help with the right part fitment - good research and follow up by RT staff
Very helpful and professional. I'm a repeat customer.
Talked to staff about some specific questions I had on measurements and fit on a tonneau cover, very helpful. They also set up everything for me so I just had to plug in my info for shipping/payment. 2 days shipped and fits great!
Delivery was good and fast but the product does not work good for me it does not make it easier for me to get in the truck. It is too close to the truck. Hard to get in the truck.
Great great job good service doing a fantastic job at helping with orders
Excellent understanding to needs and easy to deal with.
We were hoping to be able to replace a couple parts of our Gator cover to repair it. Victor was extremely helpful and knowledgeable and even had us send a photo of the broken piece so he could identify it. Got the parts, shipping was incredibly quick and our cover is like new again. Highly recommend!
Chatted with a rep online and they help me make the right decision for my vehicle, I would purchase again from them.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members