RealTruckReviews 2,184

I was overall happy with product and installation instructions. There were two plastic brackets used to fasten cover when it is up that I had to bore out to get the provided threaded bushings to fit through. I also had to go to hardware store to get screws long enough to attach brackets. The screws provided were not long enough. There are also two plastic pieces meant for install on each side of tailgate that are not going to stay in place no matter what I do. They are fastened with glue strips and will not last long. There are also two small brackets on each side of tailgate attached with one screw each. One side has broken off and the other side does not look like it is straight. I bought and installed this yesterday. Overall product is good. The detail parts and their install are really bad.

I was having trouble ordering on website. They were very nice and put the order in for me and sent me the link to pay for the mats

Working with the folks at Realtruck was quite a treat! I received great customer service and the price was very competitive. My only reason for a reduced star rating is because FedEx is, quite literally, the absolute worst shipping company on the planet. I only reduced by one star though, because Realtruck should not have to bear the burden of FedEx's lousy service, and the shipping was free, so I really don't have that much to complain about; first world problems being lousy shipping that I didn't have to pay for...
Overall, my experience with Realtruck was great and I would still recommend them to anyone looking for parts that are available at Realtruck, even if they still use FedEx.

I was able to get an additional savings since I bought 2 bed covers for my trucks. RealTruck has always given the most aggressive prices.

Not happy with the fit or directions gen 3
I have had several of older one and we're great.

Sorry

Chat Help was awesome. Benjamin was very helpful ensuring the product would fit my vehicle.

Great product information from Brandon and quick delivery of the product.

The sales person Sedric was very helpful. He made the order process easy. If and when I order again I will use the same sales person. The products I order were just installed and so far all is good.

The customer service person was helpful however, the dialog seemed slow and they confused the model of my vehicle. I feel like I got the right thing but Enclaves must be more popular than Encores and my sales person had difficulty keeping it straight.

I ordered my stuff over a week Ago still hasn't been shipped. You guys are sending me a review like I have received it and it hasn't even shipped yet. I sure hope i'm going to get it since it was a grand

RealTruck is the only company who had these for my 2026 Kia Sportage so I was quite skeptical. I am not disappointed at all. They make my Sportage look so so good.

Received the product in a timely manner, the only disappointing thing is that for the holidays you do not give an extended.period of time for returns or replacement!

Getting ready to install the mx4. Product came highly recommended by a friend. Looking forward to having it installed. Major advantage between it and other models is that the cover folds out of the way allowing almost full use of truck bed

Had questions regarding my AMP steps. Very helpful. Disappointed in the time it takes to get replacement parts (6 to 8 weeks). Much more helpful than Summitt. Still need to order replacement controller.

Customer service rep Julie was great. She completed my order and sent me a link to pay for my order. It was a very easy process.

I hav not received my product yet but l could not navigate the web site very well so I called you phone service and Nicholas was very helpful and was able to buy what I needed.

Many choices for soft roll up tonneau cover. Have a 22 RAM 1500 Crew Cab with the short bed. Called in to chat with an agent. Very knowledgeable and helped me decide on which cover to order. Very pleased with the cover and easy install. Watching you tubes were more helpful than the instructions. I had a tool box in the bed. Very pleased to remove that and use the tonneau cover instead. Thanks!

I wasn't sure about the exact fit for rain guards for my truck. I was helped by Courtney who was a great help. She helped with what I needed and we did the entire transaction together. She was an excellent help!

After waiting over a week with no product I called only to find out my product had not shipped and upon talking to some one to find out the product was no longer carried by the manufacturer yet no one from real Truck notified me and I was told be the sales rep I would receive the product within a week and had even received texts that they had shipped. How unprofessional of this company and disgusted I am with this company.

What I liked was that they were friendly, generally courteous, and they seemed helpful. A small dislike was that the first service representative was somewhat condescending and could have listened a bit better. That was tolerable and I would have ignored it as far as posting in this review, except that it seems related to the real problem: the fact that they sent the wrong parts. I even emailed an image of the parts I needed during the phone call (they looked at it), and I received something that's is incompatible with my tonneau cover. On looking again, it seems that the actual correct part number is also listed in the owner's manual.