ReadyRefreshReviews 907

Cannot add payment method, "call customer service". So I call customer service: "customer service is not available now do to high call volume. "Fill out this form, we will be back to you in 3-5 days". No thanks. Wondering if I got scammed now. Need to keep an eye on the TWO different cards I tried to enter. Complete waste of my time. Uggggh. How do I delete my account?

I rec'd delivery on 121/16 & rec'd (4) 3 gal. Bottles. One bottle was seriously damaged before delivery.
This is not the first time I rec'd damaged bottles. I've requested a reply from customer service. EVER
SINCE READY REFRESH bought ARROWHEAD, it has been poor service.

Impossible to reach if one has a question/issue. Takes forever before/if anyone will pick up the phone (I end hanging up after being on hold forever…only to waste my time yet again by trying another day…when I end up hanging up yet again after wasting yet more time on a "forever" hold) AND they don't respond to emails…Sooo frustrating, indeed. Time to find a new water service.

Every time you call customer service they charge you. I have used automated phone service to add/delete bottles or pay bill. Sometimes your request does not register because the phone system doesn't work. They will charge you a $20 late fee if you pay your bill one day past the due date! I asked to speak to a supervisor and they put me on an endless hold.

Again they send me a text saying they're going to deliver on a specific date, then nothing. No call, no text, no delivery. The site just says that they canceled the order with no further information. A water company that can't deliver simple sparkling water shouldn't be in business. They also refuse to answer the phone. Just go out of business. It's coming anyway!

UNPROFESSIONAL Customer Service. Submitted two request via email to cancel service with NO response. Finally talked to a representative and got the service cancelled. After ReadyRefresh kept raising the delivery fee, fuel surcharge, price of water and monthly rent of the cooler I opted to cancel the service. Cheaper to go to Publix and buy a 2 gallon jug for the fridge. Then I was charged a 50 buck reconditioning fee.
11/18
KA*******
0
DISPENSER RECONDITIONING FEE
$50.00
11/18
KA*******
0
DISPENSER RECONDITIONING FEE
$50.00

Money hungry, unprofessional, don't care company. Had to give 1 star in order to post. Otherwise It would be a negative star!

These people are liars! In the worst meaning of the word! I received a text stating delivery 12/7/21 as of this date I have no water

I have called three times in the last three days and have been promised delivery and I might add that I was guaranteed! Delivery not once but twice and that I was in the route today "rest assured guaranteed delivery today ". My mother has dementia along with other medical conditions that require purified water it is now 7:17 pst your office is closed and STILL NO WATER! How frustrating this is
And how angry and frustrated would you be if your costumer service reps lied lied and lied lied blatantly in the literal since! Liars….
And God forbid it was your mother or someone you loved! And it was someone you take care of as a caregiver

And of course you do not care about small business and people who have paid your salary and or "corporate bonus checks" at the end of the year!

Now what? We are handicapped and cannot lift 5 gallon water bottles! Our caregiver isn't back until Monday
SHAME on you
Shame on you!

I will be going to every social media outlet that I can and express my frustration regarding your company how can you lie lie and lie lie

Check your records to verify my TRUTH!

Liars! How dare yuh say great job your review looks really helpful
What are you another robot! I do not need a photo or a picture or media look up my records and do t even more LAZY!

This is, by far, one of the worse companies I have ever dealt with! I have been trying to get in touch with them for months. I've been on hold for hours and still have not been able to reach a live person. I emailed them twice and after waiting for a response for weeks, I was told to call the company!
I received an order of six 5 gallon jugs of water and every jug tasted like mold. I had to dump all of them. The company makes it nearly impossible to cancel your account and it has been impossible for me to reach anyone to get a refund for the foul water or to have someone pick up the jugs that have been sitting on my deck for months! I am extremely frustrated with this company and would never recommend them to anyone.

I have had my order rescheduled 4 times this week with no explanation as to why. I have emailed the company and have not gotten a response. This is not the first time this has happen to me. I would never recommend this company.

Since the summer of 2021 we have had delayed deliveries. Understanding that the labor industry is an issue, we didn't complain or think anything of it, delays are to be expected. Months later, the delay isn't a day or two, the dry emails continue... another delay and another. Meanwhile we have 5 empty bottles sitting on our front porch for a week and I need to go out buy and lift cases of water to get us by until they get it together. Calling customer service? Oh, there is conveniently none of that now. No discounts, no offer for extra bottles for the money we spend and having to go out buy bottled water... not even the decency of a human speaking to us about the delays! Quick to take the money though! Maybe if this is how you treat paying customers, it's no wonder you don't have enough reliable workers to complete your work load... whatever the case is, will be looking elsewhere!

We have been a customer of theirs for 31 years. I am completely fed up with a continuous lack of service over the last 10 years or so. All they care about is increasing their revenue. They can care less about the customer, they're not responsive, they're slow to answer questions, almost impossible getting real person to talk to. Their quality of the product is probably good n their company / it's management is absolutely - awful avoid them at all cost

This Company is a Scam. You get your first order correct, but after that you get what they send. Will not take responsibility for the product you get or contact you about order. With Auto Pay they keep billing you without ever getting back with you. Do not use this company,..

They charged me on 11/24 when there was no delivery and no request for delivery. I do not have a planned delivery until 12/15. This is the third time Ready Refresh charges me for a day there is no delivery and they send me a message "Your delivery has been made". When you call or email them there is no response. The customer service is non existent. I am cancelling today and will never order from them again.

I have had nothing but issues since day 1. First I was told a price and not aware that it would change after 2 months. Then I couldn't get anyone to answer to my emails to cancel my account. After that they are coming to get my machine but refuse to cancel my Delivery. Now I don't have the machine and was charged a 50 dollar reconditioning fee that I was NEVER told about.
Let's add billing hung up on me when they couldn't explain.

Do not deal with them and save your money and time. Constant delivery issue, bad customer service. Bad business ethic

I was a cbrotherustomer with readyfresh and stopped for personal reasons. I started up again in September again with free delivery for 6 months. My delivery started up again and I was charged for deliveries. This company canceled my order my request but they failed to give me my refund for the deliveries that were suppose to be free. CustomService is terrible they have you on hold for 15 to 30 minutes then if a customer service representative respond they manage to hang up or drop the call and I receive no assistance. I strongly recommend not doing business with this company