They have the best jackets. I simply love their collection. Always eager to buy from here. This is my favorite place for shopping. This brand is worth of it's price. Their online service is great.

The quality of the material was so good. I ordered a jacket and it was so cool. They surely have the coolest jackets. Their stuff is so satisfying and really co-operative customer service. Buying such a jacket is really worth the price.

I am writing to express my complete frustration and aggravation that I experienced with Ralph Lauren customer service (or non-service) after being a loyal customer for forty five years. As a consequence, I will buy Ralph Lauren products again. I wrote about a $900 leather jacket that was failing pockets were falling off after little use. They never responded. Weeks later I wrote again. No response. The third time they wrote back asking for info, I sent it along with photos They wrote someone will respond in ten days. They did not. I wrote again same 10-day response. Every time I wrote, I received answers that indicated they did not read the prior emails. Enough I said I will stay away, and encourage others to do the same.

I have purchased clothing from Ralph Lauren for a long time. I recently returned a terry top and pants because they did not fit correctly. I did not wear them, only tried them on. I did not wash them, but returned them in perfect condition. They were returned to me because they were "not returned in like new condition." This was not true, they were in perfect condition. Keep this in mind if you might have to return something. Ralph Lauren return policy is "fake news."

So I called before hand regarding an exchange of a product, my husband was working at that time for only 3 days near the border of Tijuana so I called the Polo Factory store las Americas premium outlets just to explain them the situation since I bought the product in orlando fl, the supervisor at that time told me that she will place on hold the size that we need but she will need the receipt, I told her that since I bought it in the us I left it in my house but I could give her my card number so she could look for the item. Long story short after my husband drove from Tijuana to San Diego they decline to exchanged do to the fact that we didn't had the receipt and the tags were not attached. After I explain her several time over the phone that everything, tags and receipt were in my house in FL she rectract she also apologized but at the end of the day my husband lose his time. We decided to just donate the pants and my husband decided to just leave with his friends and shop in others stores. Very disappointed I would not recommend this store to anybody. Oh and I still waiting for the district manager sent me an email about the situation.

High quality clothes with top-notch designs. Classic and stylish.
Never tried out the customer service, so mayyybeee the customer service is as bad as the one star reviews say. Never had to return anything either.
The size charts are very accurate and the designs are really good! Their loose-fit clothing don't look unflattering, and their slim-fit ones actually make me look slimmer than I actually am:)
The photos depict the designs and colours accurately.
Shipping may be slightly delayed, though you'll still receive your stuff within the expected time frame. For example, on both my orders, I was notified that my items will come on a certain day. I even went to the FedEx site to verify with my tracking number, and the info is the same on the FedEx site. Then on the day, the expected day of delivery suddenly disappears on both sites and my items are clearly nowhere near the destination. It's only on the NEXT day that FedEx says I'll get the item. So basically both times my items came a day after the predicted day. Nevertheless it seems like it's FedEx's fault.
I wouldn't say the items are cheap though, even after the discounts. I'll still buy from Ralph Lauren nonetheless.

I so miss the rugby like but the new D&S line is very nice. I like how they gift wrap everything and delivery very quickly. The candles are sweet also.

Do not buy anything from this company. They do not have a warranty. I bought a vest from them and after a few use zipper broke. When I called customer service they refused to fix it or replace it. Instead they said I must pay $50 to replace that zipper. What a shame on Ralph make people pay for their defected items. I will never buy anything from them again. It could happened to you so be careful when you buy zipper items. They make poor quality zippers and after it breaks you are on your own.

Wow this is a mistake. It is not a discount store. Most items are tired, old, out of style and or defective, so no deal here, the rest are at the same price as in the retail stores. On my last trip I purchased socks, got home and found them to be defective. I returned to the store and was told by the sales lady and later the manager that the socks are a problem due to their design and that other people have come in to return the same items but there are no refunds on socks. The manager said they now had the socks that I was looking for in stock. I asked her to get me a six pair package and was told to get them myself. What nasty customer service, I just drove over an hour and was now in a long line up, I could not return defective product and I would have to leave the line and start over to get the socks. I called customer service and was promised a quick reply to deal with this issue and now one month later and no one ever called back. Buy in the regular stores not at this terrible so called factory store or just buy elsewhere.

I placed an order. I have got confirmation from them about my order and said they will process it. Next day I have got call that item is not in stock anymore as payment was authorised a bit late. When I placed an order online money has been deducted straightaway from my account. As when it divert to payment section bank allow the authorisation and then they confirm the order if bank wouldn't allow authorisation then they wouldn't confirm order. Clearly they are lying to me. So annoyed. Don't ever shop from Ralph Lauren. Very bad customer service

Polo Ralph Lauren is great and being one who loves labels I have to say buying online is the best. They're always having sales online that aren't necessarily in the stores.
There is one thing that I have had to learn now that I am 40 (years old) my body's shape has changed a bit (still fit) but I can no longer wear the thinnest size anymore. I prefer their custom size and they don't always have the custom size in all the lines I prefer.