Gerry H.

I am writing to express my complete frustration and aggravation that I experienced with Ralph Lauren customer service (or non-service) after being a loyal customer for forty five years. As a consequence, I will buy Ralph Lauren products again. I wrote about a $900 leather jacket that was failing pockets were falling off after little use. They never responded. Weeks later I wrote again. No response. The third time they wrote back asking for info, I sent it along with photos They wrote someone will respond in ten days. They did not. I wrote again same 10-day response. Every time I wrote, I received answers that indicated they did not read the prior emails. Enough I said I will stay away, and encourage others to do the same.